I stayed at this hotel for my birthday in September and I traveled with 5 other girls and in order to enjoy ourselves we stayed at the bar. The staff was very nice but didn't seem to care about our concern of the room. For this to be a 4 star resort I give it a 2 and that's being nice. The food wasn't that great...the site says it has 4 restaurant and 3 bars. I only saw two restaurants Chopsticks was always closed. I also don't like sharing my food with flying birds...I mean they were everywhere!!! They would fly by the food and staff didn't do anything. The beach was beautiful and Ostins was nice place to go on Fridays. My room was from a scene in a horror movie. The shower curtains were dirty the lights didn't work in the bathroom and on top of that they shut the hot water off at night. I definitely wouldn't stay here again.