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All 8 Castiglioncello hotels

Hotel Baia del Sorriso: Traveler Reviews

3.0 of 5
Via Aurelia, 1023 | Baia del Quercetano, Castiglioncello, Italy
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74 reviews from our community

    Trip type
Traveler rating
    6
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Date Rating
Budapest, Hungary
1 review
1 helpful vote 1 helpful vote
“Huge Let-Down! You pay-you get nothing but trouble”
1 of 5 stars Reviewed July 6, 2011

Arrival: No parking space (despite what they advertise)- we were told to take our car half a mile up the road and take the steps back down to the hotel. Later we found out at least half the spaces are taken by the staff.

1st night dinner. A plate of uncooked rice (not risotto) followed by a plate of peas with bits of fish and a piece of metal hidden in the "food"- Simply disgusting!

Disgusting was also the state of the bathroom...

Staff do not speak English - or pretend they don't- Basically, it's impossible to communicate with them.

No coffee for breakfast- we had to beg them to bring some coffee to the breakfast buffet table- They didn't really understand why we wanted coffee in the morning.

The next morning they gave our table to someone else- despite the room numbers being displayed on each table- when we asked them what to do they told us "No Problem! - Iz okay!" but when we also asked for plates they were surprised and did not understand why we needed plates to eat our breakfast from.

All in all these people will take your money happily and feel no shame in giving you nothing in return. A huge let down!

  • Stayed July 2011, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask armosa about Hotel Baia del Sorriso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BAIACastiglioncello, Direttore at Hotel Baia del Sorriso, responded to this review
May 18, 2012
Dear Customer,
Thank you for having published your review on our hotel.
We are really very sorry that your stay did not live up your expectations. What surprise are criticisms about our cuisine, that is at the highest level, as demonstrated by the several acknowledgments received from many of our guests. Our staff is particularly ready to satisfy any request, breakfast buffet is rich and various. Our reception staff speaks fluently, in addition to Italian, English, French, Spanish, Russian, Czech, Polish and Ukrainian. A receptionist is Russian mother tongue, another is interpreter, graduated in English and French. Our hotel has two unattended car parks: one has 14 parking spaces, the other has about 35 places and is located 150 meters from the hotel. A staircase (about 40 steps) connects the hotel directly to the parking.
Hoping for a next visit, in order to personally verify the services that our structure offers, Yours faithfully
Hotel Baia del Sorriso
the Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Voorschoten
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
“Think twice before you book this hotel!”
1 of 5 stars Reviewed August 8, 2008

Heavily overpriced, pretentions and impressions from pictures and description give false and flattered image
So called private beach was also used by non-hotelguests simply by entering through a non closed doorway in a wall on the side of the beach.
Sea in front polluted by organic sea residues, on the bottom by litter, plastics and paper waste
NO AIR CONDITIONING, no insect prevention on balcony-doors/windows. Small rooms, poor sanitary with flushing problems and outdated, no outlet of improvised shower cabin so water poored out over bathroom floor.
Plastic balcony chairs completely worn out
Parking problems near the hotel so cars had to stand on dark and unguarded parking ground on opposite side of the road, over 100 steps higher
It looks great but disappointed after short time

Stayed July 2008
Was this review helpful? Yes 8
Ask medic_voorschoten about Hotel Baia del Sorriso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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“Don't waste your time!”
1 of 5 stars Reviewed August 20, 2007

This hotel is run down, neglected and the furniture and decor is dated. It stands on a 4* site overlooking the bay but the hotel has sadly been neglected. Although it is classed as a 3* it should only be a 1*. A hotel with a lot of potential which is wasted. There is a terraced area overlooking the bay - but no furniture on it! The restaurant appears to be run as a separate concern. The breakfast buffet is behind a curtain at night time and when the curtain is drawn back in the morning - all the cakes and pastries are pre-wrapped! The room which we had was on the third floor was like something from a holiday camp chalet. The bathroom was "interesting" to say the least. The toilet and shower were behind a plastic shower curtain so in effect one could shower whilst sitting on the toilet! The bar area appeard to be a hatch from the reception area. An extremley disappointing 2 nights stay!

  • Liked — Checking out!
  • Disliked — The room
  • Stayed August 2007, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
Ask VollyDolly about Hotel Baia del Sorriso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parabiago, Italy
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 5, 2013 via mobile
Google Translation

  • Stayed May 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Oridany about Hotel Baia del Sorriso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Novara, Italy
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 5, 2013
Google Translation

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask frenci20 about Hotel Baia del Sorriso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
Hotel Baia del Sorriso
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Additional Information about Hotel Baia del Sorriso

Address: Via Aurelia, 1023 | Baia del Quercetano, Castiglioncello, Italy
Phone Number:
Region: Italy > Tuscany > Province of Livorno > Castiglioncello
Amenities:
Restaurant
Hotel Style:
Ranked #4 of 8 hotels in Castiglioncell...
Price Range: $$
Hotel Class:3 star (3*)
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