I stayed at the Matina Pefkos Apartments in September 2012.
I had studied the reveiws and although there were some awful ones I decided to go with the majority and booked a 10 day break, I was swayed by many comments saying how wonderful the staff were and how the resort had such a family feel.
The rooms were a worry before I left, and even more of a concern when we arrived! It really is Russian Roulette here, if you are allocated a room in the "new apartments" you get a balcony, front and back entrance etc, if you are unlucky you end up in the "old block", a dark room with a front door and a table and chairs OUTSIDE where you can sit and have your breakfast but limited privacy. When we arrived at midnight we were greeted with a BOILING hot room, and this was at night! Only two small windows (one we couldnt open) and if we did open then you are at the mercy of the mosquito's, so not very nice - there was air con but at a cost of 69 euros for our stay, we just didnt have the money. We immediately complained and spoke to BEV the following morning, and although Bev was helpful you did get the impression while speaking with her that she had heard it all before and was limited in what she could do. She even said we were lucky to have the block we did as it was cooler than the other rooms during the day but it was hard for us to see the positives. We were offered to be moved 3 days later, but only to the room above - we decided to stay put and not risk it being worse!!
The Resort itself however was fine, nice pools, very clean so of course we spent the majority of our stay AWAY from our room but of course this meant we spent more money eating out etc, not quite what we wanted in a self catering holiday! We imagined sitting on a balcony or private area with a glass of wine looking at the view - we had neither!
Also we certainly didnt get an idea of a "family feel" to the resort, yes - we were waved at as we passed the bars in the morning but the service we received was adequate and proffesional, nothing more.( We ended up finding other bars along the strip that made us feel much more welcome and we stayed there to spend the limited money we had!) The resort itself is in a great location, near the pubs and eating placings and a short walk to a small beach, which was nice but not the cleanest beach we had ever seen. Halfway through the week we received some sad news about a relative who was taken seriously ill so our holiday was cut from 10 days to 7 days, I think we were both releived to be leaving early despite the reasons why we had to!
In summary we would be similar to other couples that have stated that we would return to Pefkos but not to this resort - you shouldnt need to "gamble" your holiday on the room you are going to receive, its just not right - it was very dissapointing. Simon P, Surrey UK.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Many thanks to you for taking the time to post your review.
I find it a big shame that you were so disappointed with your room and you stay with us in general. Within our hotel, we have 7 original blocks all built over the last 12 years, and then we have 2 newer blocks which were added onto the hotel in 2008/2009. All of our rooms are of a 3* standard and although 2 blocks are newer, we still receive many, many requests for the original blocks of our hotel. We always check and double check for requests and we do our best to meet them. If a reservation has no requests, we have no way of knowing which room the customers would prefer. For example, maybe you would have been happier in a higher floor room even in your block.
We do appreciate that you mention our reception staff were helpful and friendly and did, in fact, offer you a room change when possible.
Air Conditioning is stated in all brochures and terms & conditions that it is an optional extra service which is payable in resort. We can only apologise that you found the price to be unreasonable and would like to reassure you that at the Matina, we have one of the cheapest air conditioning rates in Pefkos.
Overall, we would like to thank you for chosing to stay with us at the Matina, and we would love for you to give us a second chance and revisit us next time you are on the island of Rhodes.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.