We returned from our holiday at the Island Blue in August and had a reasonable stay. We have been holidaying in Pefkos for many years and this was the first time we had booked this hotel. The hotel and complex like most people have said is well maintained by hard working and mostly pleasant staff. The rooms were spacious and clean. However our stay at Island Blue didn't get off to a good start. Prior to our holiday I contacted the hotel to arrange a taxi transfer from the airport for us for a speedier transfer as we were part of a wedding party and the rest of the family were awaiting our arrival. The taxi was waiting for us outside the arrivals gate and our cases were loaded and tied up in a small boot by the driver despite my informing the hotel the taxi was for FOUR adults explicitly stating there would be FOUR SUITCASES! Half way there a noise was heard from the boot- MY SUITCASE HAD FALLEN OUT AND WAS NOWHERE TO BE FOUND! We then spent another twenty minutes driving back towards the airport looking for it in the dark-no luck. The taxi driver was very apologetic and told us he would go back and search for it. Next morning my suitcase had turned up at reception thankfully, but the receptionist would not allow me to collect my suitcase until the hotel manager arrived for work to check it!! The manager arrived about 9.30 am and wanted me to open my suitcase and check its contents in the reception area!! No sensitivity towards the situation whatsoever-the anger and frustration that could have been diffused was only inflamed! I had waited all night for my suitcase and the hotel then made me wait another 2 and a half hours for it!! No offer of compensation came forth either, in fact we were charged for the use of the 2nd bedroom in our apartment that we had already paid for (herein lies another story)! As a result we will not be returning to this hotel again.
- Also Known As:
- Island Blue Hotel Pefkos, Rhodes
- Official Description (provided by the hotel):
- Welcome to a world of Sun kissed days and deep blue Seas...Enjoy the fabled Greek hospitality...Welcome to our World...Spread over a 12000m2 area, this newly built (2009) complex has 34 self catering apartments & 52 guestrooms. Modern in design , the complex is adjacent to Pefki Islands Resort.Two expansive pools with separate children’s swimming pools & free sun beds are available, along with pool bar, billiards, game room, playground, snack bar, restaurant & a nearby super market.A brand new restaurant and Lounge Bar named ELIA is now open on our new complex ISLAND BLUE HOTEL. It is open for Breakfast, Lunch & Dinner.You can make reservations or arrangements for all your special occasions at reception. ... more less
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