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“Oh dear!” 4 of 5 stars
Review of Neptune Hotel

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Neptune Hotel
Esplanade Parmentier | Berck-sur-Mer, 62600 Berck, France   |  
Hotel amenities
Ranked #6 of 11 Hotels in Berck
Chipping Sodbury, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Oh dear!”
4 of 5 stars Reviewed April 3, 2013 via mobile

This was our second visit here. This time we chose an apartment. The apartment itself was good, had everything you needed. We decided to make use of the kitchenette, which you have to pay for. My only complaint with this is that the sink smelt disgusting as it probably hadn't been used for a while. It stopped smelling after the 2nd day as we had run plenty of water down it.
The other negative is that there is no longer a bar in the hotel, they have decided to make it a restaurant only.
Oh and forgot to mention that when we booked, we weren't told that the front of the hotel was a huge building site, scaffolding covering the front of the hotel, diggers and builders stuff in the car park.
Would I come back again? Yes of course, this is a very good hotel, reasonably priced, clean and tidy and it is 20 meters from the beach.

Stayed April 2013, traveled with family
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171 reviews from our community

Traveler rating
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    50
    61
    31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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English first
Bucks
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 19, 2012

We have just had our third visit to this Hotel, the first was a promo 2 years ago and after booking and checking reviews the outlook was not good. Despite the reviews the service was good, the rooms adequate and the food in the stunning 5th floor restaurant very good.It is the channel coast so don't expect a Costa climate but still a very pleasant town and hotel

Room Tip: Rooms facing the sea, are about euro 85 against 60- 65 except for the view, which is limited by the...
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
Reviews in 29 cities Reviews in 29 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed August 4, 2012

You cannot fault the location; cross the road to the beautiful sandy beach. However, it really is a 2 star establishment. We stayed in the apartment part of the hotel which can apparently accommodate four, but only if other 2 are small children. The kitchenette facility is useful but be warned you pay 6 euros a day for the privelige of using it - this may not bother you, but factor in that if you pay for parking and wifi access when staying in the apartments this adds a total of 15 euros a night.

It really is faded and jaded in terms of decor; split carpet on the stairs; patch-up jobs with unmatching paint on the ceiling; bathroom drains that have seen better days and a leaking gutter above the balcony - but if you don't mind this and want access to a beach which is excellent, clean and has plenty for children to do then it is ok.

The staff were begrudging in their attitude - I got the feeling I was disturbing their day by staying there. We asked for a wifi code that when given did not work. When I went to tell them it didn't work the surly receptionist tapped some keys on her computer and announced it did work. Of course when I returned to our room it didn't, so I ended up taking my laptop down to show that it didn't. It turned out to be their error - they had not written the password correctly, but no apology or smile - just a few tapped keys and 'it will work now'. I'm not sure that just because it's a 2 star establishment you have to have 2 star personal service.

So - if you're not fussy and want an excellent location then book it. If you like perfectly clean, fresh surroundings this is definitely not the place for you.

Room Tip: If staying in apartments ask for a low floor - I saw someone open their door on floor one who had pa...
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  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Bracknell, United Kingdom
Senior Contributor
34 reviews 34 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed March 27, 2012

Excellent location. We stayed one night in a Courtyard room. Quite small, but everything except one lamp worked. The hotel bar is excellent and has a friendly atmosphere. Ate in L'epoque restaurant. Delicious food with a reasonable price. Just 100 m from the hotel.Lots of places to eat. We asked for a wi-fi code, but it didn't work. Didn't use the hotel restaurant.

Stayed March 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sandy, Beds
1 review
2 of 5 stars Reviewed October 26, 2011

The hotel staff are surly and the corridors are filthy.
Our allocated room was smelling so strongly of smoke that we had to ask for a change.
Half board was actually more expensive than taking room only and paying for meals as taken... very bad value. Also the booked rate was not honoured, rack rate was charged.(only €8 per room difference but not good)
I would not recommend this hotel to anyone, unless they are desperate.

Room Tip: Don't stay here
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  • Stayed October 2011, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Reading, United Kingdom
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 1, 2011

Good location - right on the beach but on a sunny September weekend the resort felt tired and run down.
Hotel rooms had comfortable beds and stacks of hot water. However, rooms were cramped with poor / minimal storage space. Bathroom was clean but the layout was poor. The WC is close up against the basin making bit difficult to use especially for the less able bodied.
Restaurant was well used but staff seemed inexperienced and rushed around. Although the menus sounded interesting, much of the food seemed to be tinned / frozen / prepacked and was not good vale for money. Breakfast was poor quality for the price charged - tinned fruit, cheap jams etc.
Although the hotel was busy, it is not one which I will be returning to.

  • Stayed September 2011, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chastre, Belgium
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 24, 2011

We stayed at neptune as part of family visiting for 4 nights. So we only needed a place to sleep without breakfast.
Room was quite confortable but the bathroom was small because we had not place enough for our knees when we had to use the toilet.
Reception staff was friendly and we got a secure parking for ca8.00 EURO.
I recommend this hotel for stays inexpensive enjoying a relative confort (TV, wardrobes, cleaness...) overlooking the front sea.
Berck is a beautiful place to walk and discover nature with seals, shells... Ideal base for visiting other places (Touquet, Boulogne...) and the famous aquarium: Nausicaä.

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Neptune Hotel

Address: Esplanade Parmentier | Berck-sur-Mer, 62600 Berck, France
Location: France > Nord-Pas-de-Calais > Pas-de-Calais > Berck
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #6 of 11 Hotels in Berck
Price Range (Based on Average Rates): $
Number of rooms: 63
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