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“Mooi resort op rustige locatie” 4 of 5 stars
Review of Paradise Beach Resort Zanzibar

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Paradise Beach Resort Zanzibar
4.0 of 5 Hotel   |   Road Marumbi, Uroa, Tanzania   |  
Hotel amenities
Ranked #4 of 5 Hotels in Uroa
holland
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Mooi resort op rustige locatie”
4 of 5 stars Reviewed January 25, 2013

After a safari in Tanzania we stayed in this hotel for a few days. It was a very relaxing and comfortable stay. Food is ok, buffet was enough choice but basic (a bit spicier would be nice). If you don't stay halfboard or allinclusive, they have a menu where you have a good choice. The hotel has all western comfort (clean, nice rooms, wifi, tv etc.) but sometimes electricity goes down, so it doesnt work all the time. Keep in mind it's still Africa! You have to be flexible. Anyway, the owner Bert and the rest of the staff tried to make it a comfortable stay for everyone. They succeeded.

With low tide there is a good walk from the hotel to Uroa beach (30-45 min), otherwise you can take the bus from the hotel. The fact there is no beach in front of the hotel was no problem for us. The swimming pool is clean and good for relaxing also.

Snorkelling tour was a bit pricy, but fantastic. We were lucky to see dolphins on our way!

Point of attention: There were no snacks (only drinks) at the Beach House (maybe because it was low season or because of the renovation of the Beach House - in our perspective it would be a very good idea)

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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204 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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English first
Johannesburg
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 24, 2013

What a lovely holiday! I have to say that Bert and his staff are exceptionally friendly and they make you go out of your way to make you feel welcome, comfortable and to assist you with anything. Our luggage did not arrive from Kenya the day we arrived in Zanzibar. The staff at the reception rang the airline continuously on the day and that night our bags arrived. We were exceptionally grateful for the intervention. The resort is beautiful and if you're the kind of person who wishes to relax by the pool all day or at the beach ... this is the holiday for you. The food was great and we really enjoyed the variety on offer too. We also thoroughly enjoyed the excursions we booked through the hotel. I can't fault anything to be honest. The only downside is that there is no beach but the nearest beach is 5 minutes away by shuttle bus which departs from the reception. Thank you to Bert and all his staff for a great holiday. We will definitely be back.
Fred and Cheri

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 19, 2013

We had the same experience as London000000. We booked and PBR confirmed our reservation for 2 luxury villas for 5 nights in December/January. When we arrived we were told our room was just up the road and we would be taken in the hotel's bus. When we were taken to our "rooms" we were taken to another hotel and shown to rooms which were anything but luxury standard. We then went back to PBR and spoke to Bert, the owner, who offered no explanation why our "confirmed" booking had not been honored. He also claimed to have emailed us to explain we were being transferred to another room - a claim that was falacious - and produced a bogus email to back up his claim.

At this time of the year just about any hotel in Zanzibar is fully booked. We spent several hours looking for alternative accommodation unsuccessfully so had to stay in the rooms offered. We later found out that a lot of other people with confirmed bookings had also been gazzumped by PBR - apparently by a Russian travel agent that belatedly asked for rooms for a group of their clients. All in all, a thoroughly distasteful experience with these people. Anyone intending to stay here should be very wary that they may arrive to find they will not be getting what they booked for.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Service
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London
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed January 11, 2013

It's difficult to give a thorough review of PBR, they double booked room and sent us (and many others too) to another hotel. We were not warned in advance, but told when we arrive late at night to check in. We were told an untrue story as to why this happened and found out later that it had happened to many other people.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solroed Strand, Denmark
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 19, 2012

Our first tour at Zanzibar. The hotel was nice, clean, nice and big rooms. Pool and pool bar was very nice. You miss that it is not possible just to go to the beach, you have to take the hotel bus. But the beach is nice and the bus very flexible. The food was ok but not splendid. The hotel has different levels of all inclusive which is okay. Also activities can be arranged by the Hotel. But you also have to consider this is not an expensive hotel. With that in mind I think it all was okay. Nothing was negative and everybody was very service orientated and polite.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guildford, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 29, 2012

We stayed at the Paradise Beach Resort for 11 nights in October 2012 on a 'soft' all-inclusive basis.

For the positives: the rooms are very spacious and clean with air con and fan and the resort layout and landscape is very nice. The swimming pool was lovely and there is a nice sandy area by the sea. It never felt crowded and that was a real bonus.There is also a frequent shuttle to the private beach which is about 5 minutes away and very nice (not the best beach in Zanzibar, but still pretty good!). The guest relations manager (Alessandro) was very nice and made the effort to speak to everyone and make sure everything was ok. Bar and restaurant staff were also very friendly.

I agree with some of the reviews below that the board basis is very confusing - and frustrating!! The 'soft' all-inclusive is full board + 'bar snacks' and soft drinks. To upgrade to full all inclusive (inc. alcohol) is an extra US$35 per person / day (equivalent to about 10 beers a day...) and only includes wine and beer by the glass. All bottles and spirits are extra. You can change your board basis on arrival, but then you are stuck with it. We decided to stay with our 'soft' on arrival, but regretted it as the drinks are VERY expensive compared to the rest of the island. There were also no diet drink options for the time we stayed which was disappointing (despite us asking). As for 'bar snacks', these are not the crisps / nuts etc that they leave out on the bar (these again have to be paid for separately), but instead include some bread and cakey bits which are the leftovers from lunch and actually, anyone could help themselves to... We're not there to gorge, but it did feel a bit cheeky.

The food itself was good (don't expect authentic flavours as you would do in Stone Town, but it's still nice) - it was however quite repetitive after 2 weeks and there are no other restaurants near by so not much choice. There is an A La Carte restaurant on site which has decent food (we got 30% off thanks to our 'soft' board basis) - and they also do a Lobster Dinner which was very popular as well as a Swahili night. If we could do it again, we would choose half board and then buy everything else on top as that would have been much better value for money. Other hotels / resorts that we've stayed in do offer more on the 'all inclusive' basis and I think that this is something that management should consider to improve their service.

We also had issues with the excursions. Our aim was to spend some 'relaxing' days enjoying the pool / beach followed by excursion days to really discover what Zanzibar had to offer. Unfortunately, we ended up having to spend longer at the resort than we wanted... (yes, you can get bored of relaxing!!!!). We were a couple and excursion costs are more expensive if your group is less than 4 people. Understandbly we therefore wanted to join other people, but when we spoke to the organisers (sometime twice a day!), we kept on being told that everyone had already done their excursions - we then found out that actually people had been sent, we simply were not told. This was incredibly frustrating and we were not the only people who had issues with this. Different people were also quoted different prices which again is frustrating. Management could resolve this very simply by having a list of excursions / dates and names so that you know exactly where and when you can go.

We ended up organising our own excursions ourselves as this was simpler (and cheaper!!) - I really suggest you rent a car for the day and drive around the island to discover what else Zanzibar has to offer. We had some great days out at Kendwa Beach (North of the Island - Nungwi) and on the Safari Blue day excursion (leaves from Fumba).

Taxis from the hotel are also very expensive so be warned! If you do your research, you can find local companies who will take you for cheaper. This is what we did.

So all in all, I think this resort itself was very nice and would probably better suit a family wanting somewhere 'safe', clean and spacious (which to be fair, a lot of other hotels in Zanzibar for that price are not). Unfortunately for us, we did feel very stuck and frustrated by the excursions and the board basis - we felt as if the hotel was taking advantage. It is a personal opinion of course, but we were not the only ones who felt this way and we do travel frequently (especially around Africa) - so I would just be aware of these issues if you are considering booking this resort. I also hope management can take these considerations on board to improve their service for future guests (the same comments here have been directly mentioned to management as well).

If we could do it all over again (I wish!), we'd choose the half board basis and have a car for the duration - we would also not stay for that amount of time as there is so much more of the island to explore!!

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 24, 2012 via mobile

Ok, first I will start by adding the usual disclaimers. I am an experienced traveller, not overly fussy and will not refer negatively to individuals or specific events in this review - personal issues should be resolved with the hotel and not published on the internet. I expect I will get a response from management claiming that everything I have said is untrue (as has happened in previous negative reviews) but I am trying to give a balanced and fair review to help if anyone is thinking of travelling to Zanzibar. I also don't accept the excuse "This Is Africa" - I live in Africa and many places manage to operate well, this excuse is lazy and blame shifting. If you blame poor service or amenities on "This Is Africa" then don't charge European prices!

So...to the review. Prices would be a good place to start - absolutely no value for money, drinks are as expensive as they are in London. A glass of red wine from a box of cheap South African wine (that costs $6 for the box) is $4! Bottle of African beer is $3.50 etc. 30min taxi to Stone Town is $50 and the excursions are very expensive. I know its a business but you feel like you're constantly being ripped off and do not get value for money at all which doesn't make for an enjoyable holiday (10 euros for small sun-tan lotion?!?!).

Excursions: don't bother doing it through the hotel would be my advice (if you do stay there). We had bad experiences trying to book anything through the hotel which I know was an experience shared with many other guests - unhelpful staff probably top of the list. There is nothing around the hotel so you'll need to get out for your own sanity, I would contact a local company (with good reviews + website) to arrange the trip for you. We went on the "Blue Safari" which was excellent.

Food was decent but boring and the same every night - cabbage, meat, "chefs" rice, fish (of questionable freshness) and plenty of bread. The leftover bread is then placed on the bar throughout the day as a little stale treat for the guests.

I completely agree with the reviewer who said the "soft all-inclusive" was not clear. Soft cocktails are not included. Capuccino is not included ($2.50 for a small cup!). There were no diet drinks on offer. The soft all inclusive "rules" say that 2 fruit juices and cocktails are included but the bar staff didn't seem to know anything about it. I think the stale bread must have been the "bar snacks" that are included because you have to pay for the crisps and nuts that are on the bar.

Beach is non-existant (as the website says) - there is a local beach 5 mins away but I wouldn't bother (there are no beachboys for a reason!). My advice to anyone travelling to Zanzibar for the postcard quality beaches would be to go to the north - around Kendwa. Beaches there are as you would imagine: white sand, beautiful clear sea and much better service (from a selection of beach bars) where you don't feel like you're being ripped off at every turn. There are a couple of beachboys there but they aren't pushy at all like in Kenya or Goa.

Evening entertainment is poor. There's nothing to do around the hotel so you might hope for something in the evenings but apart from the local band (which was good fun), the 3 nights entertainment per week (local band, acrobats, maasai) could be so much better and shouldn't be difficult to improve.

On a more positive note the rooms are good: spacious and clean with nice bathrooms and air-con. There weren't many mozzies around when we were there and the comfy beds have a mosquito net so we weren't bitten.

The pool is nice and surrounded by picturesque palm trees and the free wifi is refreshing - overall the hotel feels clean. It is also very quiet and relaxing.

One personal note - the client relations guy, Alessandro is excellent and genuinely seems to care about the well-being of the guests. Most of the staff are friendly (despite not very helpful and limited english skills) and the weather is fantastic :)

So, overall - its a decent hotel (think 3* Spain without a beach) with inflated prices which unfortunately suffers from poor location. If you want to explore this part of the island, I would stay here for a maximum of 1-2 nights but on a B&B basis. There is an A La Carte menu which looked pretty good - but again you'll have to accept paying through the roof for your pizza and chips.

I include this review (my first on TripAdvisor) not only as advice to travellers but also feedback for management which I hope they use and don't simply take the lazy "This is Africa" attitude.

Obviously this is just my opinion and others may have an entirely different experience as is shown by other, more positive, reviews on this site. I really don't want this review to come across as moany and one-sided and its a resort which I'm sure would suit some people down-to-the-ground but I was hoping for a bit more as my annual leave is precious!

Anyway...I hope this helps any budding Zanzibar travellers out there!

  • Stayed September 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AntonideCastro, Director General at Paradise Beach Resort Zanzibar, responded to this review, October 31, 2012
Hello,

Thank you for your review, but we can not remember you, as there is no name in this review. We are happy that the rooms, quest relation, cleaning was good.

You say the food is expensieve, I know the prices from other hotels, our most expensieve pizza os 10.000 Tsh in Stone Town they ask for the same 17.500 Also our soft drinks are from the Pepsi company bottles. And beer, please take care about it, we ask only 5000 Tsh for a half liter bottle high qualty beer. Almost all other hotels offering 333 cl bottle. This make a difference in price.

The resort is since long time fully booked, our guest are happy. Excursions , taxi ect. are a lot cheaper than the touroperators in town. Our prices are at least 30% lower, and we give higher quality in small groups.

About food, we have daily fresh food, daily differend food, daily different themes.

About out location, we are in the center of the island. We are on of the first resort in line from distance to town. So this is perfect. And Marumbi village is only a short walk from 300 mtr.

Thank you for the review,

Bert Schoonvelde
Paradise Beach
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Paradise Beach Resort Zanzibar

Address: Road Marumbi, Uroa, Tanzania
Location: Tanzania > Zanzibar Archipelago > Zanzibar > Uroa
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 5 Hotels in Uroa
Price Range (Based on Average Rates): $
Hotel Class:4 star — Paradise Beach Resort Zanzibar 4*
Official Description (provided by the hotel):
The Paradise Beach Hotel Resort is located in Uroa, one of the best tourist enclaves of Zanzibar, and just 35km from the capital, Stone Town and its international airport. Here, you will enjoy a spacious holiday complex by the sea with 700m of beach front, where you will be surrounded by the best service possible, in perfect harmony with nature. The resort has been recently constructed, using materals that are respectful to the environment and maintaining an authentic African style with European comfort.Paradise Beach Hotel Resort has 56 large suites, a swimming pool, private beach, gymnasium, spa & massage area and a conference hall, together with our various bars and restaurants. The Paradise Beach Hotel resort has everything to make your stay an unforgettable one.In our hotel resort you will find a family atmosphere. There is a lot of space around the resort to find your own private place. And for others who like to be together there is always enough to do around the pool. For children we have various activities. In the evening we have mini-disco, also we can arrange during the day children entertainment or baby-sitting. The hotel resort is owned and managed by a private family. We are speaking many languages (English, Spanish, German, Dutch, Afrikaans, Italian and Swahili). We transform your holiday into a dream. ... more   less 
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Paradise Beach Resort Zanzibar Tanzania

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