Mouldy slimy yellow lettuce and over cooked peas were the worst of the four meals we suffered at the mash and barrel. The manager was aware of the chef's incapability to cook however this did not prevent the chef from serving hundreds of customers whilst we stayed at the site. We were given no compensation for the £40 a time meals that failed to be of edible standard.
The park on a different note was pleasant all on one level - on the burnham-on-sea highstreet making it accessible. The spar was well stocked. The staff happy and excellent at customer service. The staff went to all lengths to make it a pleasant stay at the site and the caravan was clean and tidy ready for our arrival. We were also given a free nights stay! We extended so we could take in the local area and enjoy the facilities more.
Only criticism about the parks facilities was that there was no breast-feeding provisions and that the pool side had no-where to put a young child whilst blowing up inflatables. Maintenance issues were reported but were not resolved prior to my leaving. Maintenance such as a loose floor tile in ladies bathroom and no lock on the disable loo at the pool side. Also more clearly marked pedestrian crossings and paths around the rear of the facility were needed to make returning to the caravan safer.
One of the guests said that this was the only pool at haven they were asked to leave due to crowding in the pool.
On whole the site was a nice place to stay and the entertainment certainly kept the children happy - despite the appalling weather:(
The ducks /geese/swans were having babies so best to keep hold of little ones when out and about.
- Also Known As:
- Burnham On Sea Holiday Park Hotel Burnham-On-Sea
- Burnham On Sea Holiday Park - Haven Burnham-On-Sea, Somerset