We had been invited to an 80th birthday celebration in the area and booked into the hotel. We were checked in by the barman, there being no-one else available. The rooms were thankfully quite separate from the bar/restaurant area. Our room was fine although the decoration was a little tired. We showered and changed and went off to part one of our weekend celebration. The mattress on our bed was very thin and the pillows had waterproof covers that crackled every time we moved. Breakfast was served in the restaurant area. I asked for a slice of dry bread with my breakfast, but was told they didn't do that! Full English breakfast was quite greasy, but edible. Fried eggs were broken, but still served. Tea and coffee were plentiful. We went off for stage two of our party and returned about 9.30pm to find that our rooms had not been serviced. The only staff available was a young lady behind the bar, who had no knowledge of the housekeeping side. A little later, a young man appeared with clean towels. Both these staff apologised. The hospitality tray was lacking for the second morning and I had used up the sanitary disposal bags. Bins weren't emptied, floor wasn't hoovered, etc. Breakfast on our second morning was extremely greasy and almost inedible. On checkout and complaining about the lack of room servicing, the housekeeper was called and said that she thought we wanted the beds left as we had turned them down to air. There was no apology and a very surly response to our request for a discount, which we did finally agree upon. There was a constant stream of staff through the restaurant on both mornings carrying mugs of tea/coffee. A highly unsatisfactory experience.
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- Also Known As:
- George Hotel & Courtyard Restaurant Crewkerne, Somerset