The hotel is in a great location and looks very stylish, however like a good handful of the other reviewers, found the hotel and service lacking. The welcome was poor - on arrival we were simply handed a key. For half of our stay there was no hot water and the air conditioning in our room was not working. The paint work was shabby and wifi only available in one small room within the hotel. We would have loved to have tried the amazing food described by others, however after several requests gave up. Although only 10 rooms, the hotel lacks the personal touch - and the owners made no attempt to introduce themselves or solve any issues, leaving all communication to their staff.
All show, would not say this was value for money or plan another trip here.
- Official Description (provided by the hotel):
- In 2005 we opened La Serena Altea, hoping to welcome travelers with our hospitality , show them the beauty of the Mediterranean and help them to discover all the little secrets and the gastronomic identity of this area. Today we can say that we have become one of the most appreciated hotels in the Costa Blanca, especially due to our delicious food and personal care for our guests . The whole team of La Serena, with Elia Albert as hostess, will warmly welcome you. ... more less
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