We live in Altea and have been a customer of this restaurant for the past few months, when we first went there the food and service was excellent, after a while we feel that the staff have become complacent and are not really bothered now , they know/think we are regulars and they have our business, well this is not the case, we are in the hospitality business ourselves and offer our clients continuity ever time, always go over the top and always, however we feel offer 110%, this is not now the case with this restaurant, when the Manager is there we are always greeted with a smile and a handshake and the food is always presented well, cooked well and is edible when he is not there the place seems to go to pot. The staff are not attentive, the food dry ( not enough sauces etc) and the service slapdash.
We have eaten their with our friends as well and the same thing happened, the first time the food was good , hot , served and presented well , our friends were very impressed and said what a great place when we are here again we will have to have another meal here, well we went back a second time on the 13th September 2012 with one of our friends that had eaten there before and she had the Spaghetti Bolognaise, it was dry the spaghetti was not cooked properly , the whole thing was awful, my partner had Tagliatelle , this again had very little sauce on and was dry, I had Lasagne and this really did not hit the spot, it was floating in a soup like sauce! However we were talking business after a days work together , so just needed to relax and a nice meal, this was constantly interupted with waiters removing things from the table and stretching across us without asking which we though was very rude, to be perfectly honest we were not happy, it showed that the manager was not there, we asked for the bill and left, just before we did whilst still finishing our drinks the Manager arrived on duty and greeted us with a handshake as usual.
It is a nice place, the food varies according to the day , there is no continuity of service, portion control or presentation and this is what lets the place down.
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