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“Virtually paradise...” 5 of 5 stars
Review of Pelagos Suites Hotel

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Pelagos Suites Hotel
4.0 of 5 Hotel   |   Lambi Beach, Kos Town 85300, Greece   |  
Hotel amenities
Ranked #6 of 51 Hotels in Kos Town
Certificate of Excellence 2014
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Virtually paradise...”
5 of 5 stars Reviewed August 25, 2013 via mobile

First trip to Greece and Kos Town was a great place to start.
Pelagos Hotel and Suites was amazing. Clean, pretty, lots of pools, nice food and wonderfully friendly staff. They were very family friendly and nothing was too much trouble.

Only 2 negatives...1 it was a 30 min walk to Kos Town and not on Lambi either really. A little bit isolated. 2 it was a stereotypical fight for sun loungers. Despite signs everywhere asking people not to reserve beds and the threat that staff would remove towels...people were up at dawn reserving beds and no-one ever removed any towels! Having said that, you can hire a cabana poolside for €20 euros which was worth it for the lie in.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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334 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hampshire
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed August 23, 2013

We have stayed at many 4/5* hotels around the Greek Islands over the last 20 years and I would honestly say this is one of the best! We had a family suite which was very modern, spacious & very clean. The bathroom had 2 showers, 2 basins and seperate toilet. Plenty of wardrobe space and drawers. Also something we dont usually experience, no noise from adjoining rooms so peaceful nights sleep with very efficient air conditioning.
We were all inclusive and the food was excellent every day, at breakfast , a huge selection of fruits, cooked items & pastries. The lunch and evening meals were different every day with some themed nights and freshly cooked.
All the staff in every part of the hotel were very efficient & friendly! The management & reception staff are a credit to this hotel, very approachable and extremely helpful. The animation team were great fun and came round the pool every day for a chat. If you didnt want to join in with any activities that was fine!
All areas of the resort were spotlessly clean. The pools are lovely and they were never busy and we managed to get sunbeds most days without any problem.
The beach is quite wild & unspoilt and not adjacent to the hotel so we didnt swim there but did hire bikes and visit the next resort of Tigaki.
It is only a short bus trip into Kos Town which has great shops & is buzzing at night. A lot of people seemed to hire bikes which is good fun and a quick way to travel.
All in all a fantastic holiday with no niggles at all! My only comment would be that Kos is quite a small Island so not a lot of historical sites, resorts if you like hiring a car.
This is one the very few hotels that we would return to!

Room Tip: Family suites are perfect!
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln, United Kingdom
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed August 19, 2013 via mobile

I have really mixed feelings about the apartments. I agree with others that self catering is completely sub standard and you would be hard pushed to do anything bar breakfast. The rooms are tired, cupboard doors falling off hinges. We asked reception to move us to a nicer room and they said they would tell us when one became available ...we never heard anything. Whilst the staff are genuinely lovely they aren't very effective. We asked for someone to come and open our safe for us twice and no one ever came.

We also hired a buggy for a day through the hotel who told me that a faxed copy of my driving licence would be ok and I could pay by card...it turned out neither were true. On the positive side though I would recommend buggy hire but got for the 250cc ones!

The pools are beautiful at the resort however the hotel needs to sort out the sun bed issue. Quite frankly there just aren't enough to go around which causes stress and frustration.

Kos town is a 20 minute walk and has nightlife to suit all. If you get the opportunity also go to Mylos...on the right when you get into town...it's tucked away and you can see signs for it from the main road. This is a very cool bar and definitely worth a visit.

We also discovered that it was perfectly acceptable to bring your own drinks to the bar areas or at least we were never challenged. Great little supermarket just off site on the beach road.

Stayed August 2013, traveled as a couple
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Surrey
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed August 16, 2013

We stayed at Pelagos Suites for the last 7 days in July 2013 on a self-catering basis. We are a couple in our 30s/40s with kids of 21 & 18 who travelled with us. We booked a 1 bedroom apartment for us & a studio for the "kids".

The communal areas of this hotel are beautiful - very modern and very well kept. All areas were very well maintained and exceptionally clean. In hindsight, I realise what drew me to book were the images of the beautiful pool area and other communal areas which in reality we didn't really get to use. What I realised on arrival is that the self catering apartment interiors are a different look & feel enitrely. From the outside, all the apartment blocks look very modern and chic, but the interiors are a different story when you open the door to the self catering apartments (without kitchen facilities). Self catering apartments are comfortable but not even close to luxurious, and a much older decor. Having said that, it was clean and could not be described as worn or tatty - just in need of a revamp.

The catering facilities were lacking - we had no sharp knife for chopping, no utensils, no chopping board, no serving/mixing bowls or plates - it was just the basic set of glasses, plates, cutlery, cups & saucers (mismatched versions of plain white crockery, and varying numbers of components e.g. 2 forks, 3 knives, 2 plates). We were only making cooked breakfasts/brunches so not too big a deal for us and you can make do.

There were some maintenance issues with the rooms (leaking aircon unit, flashing light fittings) which were all taken care of within hours of being reported to Reception who were very helpful and provided good service. Our kids' patio door didn't fasten/lock and that took 3 attempts over 3 days, but the maintenance guy got there in the end.

The staff were very good. I can not fault them on their commitment to be helpful and polite, and reception were particularly helpful. When we arrived at the hotel it was midnight and the pool bar was the only thing still open. We asked but they could not provide food (our flight had been delayed) but the guys were ordering Gyros from a local takeaway and arranged delivery for us too - really considerate and it tasted good!

The location of the hotel also appealed to us - far enough away from town to be peaceful, but close enough to go there most evenings & leave the kids on bar street with cab fare home. It worked very well and met those criteria perfectly. Don't chose this hotel for the proximity of a beach (directly opposite the hotel by crossing the road) as it's more a strip of pebbly coastline than a beach. There's also nothing much nearby (within 5 minutes walk) so if you're happy to be solely at the hotel you'll be fine, or if you want to be out all the time, but something in the middle would be a struggle.

The reason I haven't reviewed this as a 4 was the entertainment. To be fair, this due to taste rather than the quality of their work. Nowhere in the Thomas Cook brochure did it say that entertainment was continuous from 10am to 12pm and pretty much unavoidable. Our "kids" wanted to join in with water polo and football the couple of days we were at the hotel during the day, so that was a good option. However, the entertainment team start at 10am every day by blasting "Oopa Oopa" from the sound system with a shout of "Good morning Pelagos" to which all the kids dance a routine - this was loud enough to make the doors rattle in our apartment. "Oopa Oopa" is repeated at lunch time and in the evening twice. Don't get me wrong - we like clubbing, and generally like our music quite loud - but this is pretty relentless and it's not really what I signed up for when I booked a week away (or I would have looked for a hotel description that said that's what it offered and made a conscious choice). The music stays on pretty much all day and is current pop/R&B - again, haven't got a problem with the music choice per se, but did wonder what the families with young kids thought as all the music was uncensored (not radio edits) so included a lot of swearing. Our kids are adults, so not a worry for us, just a bit uncomfortable watching little kids sing & dance to it! My view is that the entertainment is probably great if you are taking kids of 4-16 years old and want someone else to look after them all day so you don't have to, and if you intend to stay in the hotel for the duration. It's just a bit too "holiday camp at a premium" for our taste.

There were two days we were up at 8am but stilled failed to get a sunbed - all were covered with towels (apparently you've got no chance after 6am). I was seriously annoyed by this as we noticed that most of those sunbeds remained empty until 10-11am. there are notices in the rooms saying that reserving loungers is not permitted and that towels will be removed. Talking to the Reception staff, we were told that a couple of weeks prior, the staff were acting on that policy but had now given up. One of the staff did say they would start acting on the policy again, but it didn't happen while we were there. During our seven day holiday we stayed at the resort during the day twice, but didn't manage as a family of 4 to sit by the pool once, which was disappointing.

We spent most of our days and nights out and about. In case it's of interest here's some info:

We hired some quad bikes for a couple of days and went to the mountains to watch the sunset, to the thermal spa beach and to old Pyli. By booking them via the rep we saved €15 per bike per day against the rate from the company Reception at the hotel recommend. Things to note on quad bikes (in case it useful to you): you have to be over 22 years old to hire anything more than an 80cc bike, most are not ATVs as they are only suitable for roads and not tracks if you're going sightseeing - be picky and ask to see it before booking, 2-days hire is not 48 hours - it's pick up time on day one to 7pm on the day of return, ours came with an empty petrol tank as standard.

Old Pyli - the maps are rubbish (more like a diagram than a map!) - you're going to struggle to find it but the locals are very friendly and helped us with gestures seeing as we spoke almost no Greek. When you get there, you MUST have water with you and walking boots or trainers at the least as it's effectively steps up a mountainside to get there from the space that serves as a car park. I wouldn't recommend it with little kids. There is a track you could drive up if you had a 4-wheel drive but you'd need nerves of steel to get back down in any vehicle as there's no traction on the dirt track. Still interesting though!

Sunset from the mountain restaurants - this was wonderful. I'd recommend it to anyone. Just plan so you know what time sunset is and get there early enough to enjoy it. Nearly all the restaurants have "sunset" int he title, but we went to "Sunset Balcony" and think we chose the one with the best view. The food was great too, especially the homemade lemonade.

Thermes - It smells, no getting round it. But it's great. How could you not go when you've gone all that way to Kos?! There is a beach cafe and a group of guys with donkeys that you can pay for the donkeys to carry you up and down the hillside from the car park to the beach. the animals seem to be very well cared for and they were happy to chat about the welfare of them.

Jet skiing - We went north from Lambi to the beach area to find some water sports. Cost was €30 euros per person per jet ski for 15 minutes which is seriously expensive compared to other places we've done it around the world. It's €40 for 15 minutes if you have 2 people on the jetski together. There were two companies offering jetskiing and each only had two jet skis. Also, due to their safety rules, the two jet skis have to go in different directions/areas of the bay when you're out there, so you're basically on your own, which is not as much fun.

Boat Trip - We did the Three Island/Island Hopping trip. It was great - a real holiday memory. While on the boat the crew cook a BBQ for your lunch which is simple and perfect, with watermelon afterwards. One of the stops is at a "sponge factory" (effectively a family working out of 1 large room) which is really interesting. We enjoyed jumping off the boat and swimming in the bay at the last stop. We didn't see the dolphins as it was apparently too choppy for them. A great day and well worth it. I think we paid our rep €40 per person which includes food but not drinks. The trip starts from about 8.30am with pick up by coach from your hotel and then they drop you back around 5 pm. You can probably get it cheaper by booking direct with the boats at the harbour in Kos town. It's worth taking some bread to feed the fish which are amazing to watch each time you stop.

We went to the Tree of Hippocrates and the Castle of the Knights of St John - very interesting but no information around them. Make sure you take a guide book if you want to know what you are looking at!

We also tried to find the Temple of Aphrodite - it looks a lot like an abandoned building site when you find it. Again, no information so take a guide book. There are lots of historical sites around Kos town but there is little to no information and it seems the economic crisis has meant the government has just walked away from these sites, which is sad but you can understand why on some level due to the cost of maintaining them.

The Roman Villa - It was shut for 2013! There was a notice on the gate about maintenance, but it looked like a lack of funds again. We looked through the fence for a couple of minutes and left.

Bar Street - It is a very small street of bars. There are no nightclubs, just very small dancefloors in the bars. If you're under 25 you'll probably love it as long as drinking is your interest rather than dancing. Other than that, you'll be too old to fit in and bored by just sitting drinking. If you're looking for big clubbing nights out, you'll be disappointed. It's reasonably safe though, with alcohol being the only risk rather than fighting or drugs from all we experienced. There are lots of immigrant children selling bracelets and flowers etc - they have a tough time, but some (and only some) of them are simply pickpockets. We saw some of the kids go for wallets and Iphones in men's back pockets a few times so be careful, but don't judge all of them on that.

We used the spa at the hotels sister-hotel which is beautiful and much more exclusive. There are special offers on different treatments each day and there is a free transfer by "golf buggy" from Pelagos suites to the other hotel which is about 4 minutes drive away. The spa is very nice, and the hot stone massage was very good, but not exceptional. Still well worth a visit.

All in all it was a good holiday. Would we go to Pelagos Suites again? If we were in a group of families with kids (which we sometimes do), maybe but I'd think twice. Other than that, it was nice but not nice enough to make me want to return.

I've classed our group type as "couples" in the review as we're 4 adults even though we're a family as it seems our review would be more relevant to couples than families with small children.

Hope this is useful to someone!

Room Tip: See review for comments on differences between self catering rooms and the all inclusive rooms.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 14, 2013 via mobile

... bit not really better than that! Unlike most other reviews (are they really genuine?!) we found little to enthuse about - but equally there is nothing bad here.

Apartments are not really well suited to SC, two hot plates a microwave and tiny fridge - we were 5 in two apartments and just about managed. You don't want to cook much on holiday but in reality you're on salads with maybe eg pasta...

Location is dreadful unless you hire a car, don't believe the other reviews! It's far too hot to walk anywhere and there is nothing nearby - there are a few busses but only a few and the journey back from Kos town is interminable (it's a loop service)

Pools are really nice and typically are deserted early and late which is great if you're spending days out. But don't believe the sunbed stories in the fake reviews, they're covered in towels by 7.45 every morning. This annoyed me as I like to use a sunbed from about 8 to 10am before the sun is too strong, and often couldn't despite the areas being deserted. Please, someone, go round the beds at 9am and throw the towels in the pool! The hotel has a "no booking" policy as always which as always is in enforced.

Having said all that, this is a perfectly pleasant place for my sort of holiday (ie using a cheap hotel only as a base camp for discovering the area by car) and I would recommend it for that. If I had to stay during the day, and particularly suffer the extra-grim "animation" team and nightly "entertainment" I would probably rather self-immolate.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sydney Australia
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 14, 2013 via mobile

Pelagos is lovely. The new part of the hotel have renovated rooms. The only criticism of them is that the children's bed area is at the front of the room so that you can't put the kids to bed without them being disturbed easily if one of you wants to go in our out of the room. The pools at the resort are beautiful. There are 2 water slides....only one of them is worth it as the second slide just moves too slowly. The staff were all helpful and friendly. We loved the full board deal as the buffet is lovely but I imagine that it would become too much of the same if you had it for too long so for the start of the week we did breakfast only and then we switched to full board and ate in the resort all the time.
Ali Baba and his "animation" team were funny. At first we all just rolled our eyes and cringed but after a while, we warmed up and found them to be a bit of light hearted fun. The resort is easily accessable to Kos town by bike or moped and we enjoyed exploring the island a bit and going in to Kos town for meals....
The only true complaint that I have about Pelagos is that the wifi is only available on a weak connection in th lobby which meant that there were lots of teens hanging out with their devices in the lobby. If they made it throughout the whole resort, it would be better but it's not a deal breaker.
Overall, the resort is lovely and I would recommend it and return to it if I ever go back to Kos.
We are a family of four (2 boys aged 10 and 5) and we travelled with my parents - they stayed in a separate room. Very nice.

Stayed July 2013, traveled with family
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South Cave, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 14, 2013

A very well designed, maintained and managed boutique family hotel. Great pool and bar environment. Staff very good. We had a new family suite, nice and boutique but not for a family if 2 children aged over 7/9 years. This is the hotel for a family holiday when parents want it a bit special as well.

Food and drinks from the pool bar very good and reasonably well priced. Animation team work very hard. The atmosphere within the hotel and pool area is equal to the Hard Rock Hotel in Florida. Sun beds very comfy nice people around pool. Do need a few more sun beds available in peak season. By 9.15 all gone. If the hotel addressed this it would be perfect. So 4.5 out of 5.

Room Tip: The new family suites not suitable for 2 children if aged 10 or over.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pelagos Suites Hotel

Address: Lambi Beach, Kos Town 85300, Greece
Location: Greece > Dodecanese > Kos > Kos Town
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Luxury Hotel in Kos Town
#3 Family Hotel in Kos Town
#9 Romantic Hotel in Kos Town
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pelagos Suites Hotel 4*
Number of rooms: 96
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Also Known As:
Pelagos Hotel Kos Town
Pelagos Suites Hotel Kos, Greece

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