My partner and I stayed here for 5 nights at the beginning of August. Our overall impression was that the hotel itself is worthy of 5 stars, but the service is somewhere between a 4 and 5 at the moment (I think they will get there as they seemed to rectify issues quickly).
Building and Accommodation: The pictures you see on the net are a true reflection of this beautiful modern building. Clean lines and modern luxury making the most of a corner plot with views of the sea. The pool and beach areas were very nice with a variety of beds/lounges etc to choose from. The rooms were really well equipped (although don’t come with an iron unless you ask for one) and great design with high quality fixtures and fittings, fluffy towels, comfy beds, mini bar, nice bath products etc.
Service: Overall we found that all staff were very smiley and weren’t shy to say hello which was good. Upon arrival the reservations manager was friendly and informative and showed us to our rooms taking the time to point out the facilities and services of the room and hotel which was nice. The receptionists were lovely, very keen to point out interesting things to do around the island and some good recommendations for more authentic restaurants in Kos (Ali's and Efdokia being two great ones). I think the main area that was slightly lacking was with the restaurant/breakfast/bar service as others have pointed out here (please see below for more detail) but these were small frustrations and in the grand scheme of things weren’t a big deal. We fed back to the hotel and I could see that our comments were actioned immediately; interestingly we noticed that day by day things were getting even better in the hotel and so this might be teething problems as the hotel only opened this year.
Location: Quieter part of Kos which is actually quite nice as there is a cycle path direct to town from the hotel (bicycles can be rented from reception for around 4 euros a day). There is a road separating the hotel from the beach so just need to be careful when crossing for the beach if you have kids. Just as we arrived a new beach bar (not part of the hotel) opened accross the road which was really nice although on occasion they played loud music during the afternoon which was great for us at we liked it but it might not be to everyone’s taste whilst sunbathing on the beach.
Breakfast/Restaurant/Bar: The food was impressively top notch, really great quality and a good selection; in fact some of our best meals were at the hotel which is not my usual experience with other hotels. Sadly we experienced some small frustrating service issues. At breakfast quite often the table settings wouldn’t be complete and we found getting the attention of the staff to be difficult. Each morning we would ask for tea which would not be delivered with milk, we would then spend 5 minutes trying to get the attention of the staff to ask for milk at which time the tea would be cold (this continued despite the same staff serving us each day). Overall the attention of the staff was hard to get and the service was slow and awkward e.g. we spent ten minutes having sat down trying to get the attention of the staff only to be advised that we needed to ask a different waiter to place an order as effectively he was only waiting on drinks orders - grrr!. Bar service was generally better unless you ate at the same time as everyone else at lunch in which case it could take some time to both order and receive your food (one time it took 45mins before we got our plate from the point of sitting down). As I said above we fed this back and I think they will sort this, they were lovely people and seemed keen to please.
Spa/Gym: Beautiful well equipped spa with a great selection of treatments on offer (there are usually daily specials at discount). The gym was not really a gym for regular gym goers as the equipment was very much style over substance, the running machines were so difficult to control and were so unresponsive that you basically ended up running at a set pace. The free weights don’t go above 9kg and the multi-gym equipment was really only sufficient for light use/toning. Nevertheless a decent gym as for as hotels are concerned.
I would love to stay here again in 6 months’ time when I’m sure the kinks will have been ironed out and the hotel easily sitting in a 5 star bracket. Would certainly recommend as I think its probably the best hotel in Kos.
- Also Known As:
- Aqua Blu Boutique Hotel + Spa Kos, Greece
- Official Description (provided by the hotel):
- The Aqua Blu Boutique Hotel & Spa is the ultimate destination of luxury and contemporary design, and the only proud member of the Small Luxury Hotels of the World on Kos Island. The hotel is a beautiful corner property right on the waterfront, and one of its greatest assets is the white sandy beach just steps from the hotel. A short, landscaped bicycle and car road to the center of the harbor and the historic town of Kos serves as a connection to the nearby town and its various attractions.With guest rooms with sea view overlooking the Aegean Sea and the Turkish coast, the hotel emits a sense of light and serenity, while visitors will be enchanted by the incredible sunsets. The hotel’s luxurious and contemporary guest rooms have been meticulously designed by renowned professionals and provide innovative features that use the latest technology and attractive design elements.A state of the art Fitness Center staffed with talented training experts, a beauty salon, and a revitalizing Health and Wellness Center are a perfect complement to the hotel’s enticing rooms and ambiance. A wide selection of spa treatments and facilities such as a Turkish Hammam, a heated swimming pool, and relaxing massage rooms provide the ultimate body and mind escape and relief.The stunning location, proximity to town, and beach access coupled with exceptional service and ambiance make the Aqua Blu the ultimate boutique hotel for the most demanding traveler of Kos. ... more less
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