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“Beautiful hotel, beautiful island” 4 of 5 stars
Review of Diamond Deluxe Hotel

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Diamond Deluxe Hotel
5.0 of 5 Resort   |   Nea Alikarnassos Lambi, Kos Town 85300, Greece   |  
Hotel amenities
Ranked #10 of 50 Hotels in Kos Town
Reading, United Kingdom
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
“Beautiful hotel, beautiful island”
4 of 5 stars Reviewed May 16, 2013

I stayed in Diamond Delux at the end of April. The hotel is beautiful and modern. The pool is stunning! It is really a well designed place. It's not one of those tacky resorts that is a blot on the landscape. Blends in very well.
Rooms were lovely. White clean and modern. We had a room overlooking the sea with a little seating area. It was lovely in the evenings to sit with a glass of wine looking out at the sea. My only complaint is soundproofing. The walls are paper thin. I could hear most everything going on in the room next door. Thankfully the family with the baby left shortly after we arrived!
The staff are all very good, very friendly and helpful.
Beach is okay. There's a bit of seaweed and stones on the beach, but once you get into the water it's great. Beautiful blue and sandy. And the water was warmer than the pool (pool was freezing!) I preferred to sit out on the beach as there' s a lovely breeze.
Location is rather isolated. Nothing nearby. It really is essential to rent a bike. Thankfully, it's very cheap to do so. It is very easy to bike into Kos Town (a very long walk) and there are plenty of bike racks in town. The island is very cycle friendly, drivers are very bike aware.

One or two complaints:
Drinks - water was only included with breakfast and you had to pay for bottled water for the other meals. Found this rather poor really. Alchohol drinks are silly. It's all local stuff but priced as if you're in a London club.
Wifi - only in the bar/reception area and slowed down dramatically if there was more than one person on it. There was internet in the rooms via a computer connected to the telly but this too was super slow. It's new hotel, thought this would be better.

Room Tip: there's a little supermarket about a 10 min walk towards Kos Town. The owners are very nice and...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katerina K, Guest Relations Manager at Diamond Deluxe Hotel, responded to this review, May 17, 2013
Dear Guest,
Thank you for sharing your experience from your vacation in Diamond Deluxe Hotel.
It is always a pleasure to accommodate and offer our services to the people who honored us by choosing us and we are happy to know that we have met your expectations.
Regarding the remark about the wifi line, please let us mention that despite the fact that we are trying our best to provide it without connection problems, sometimes due to the fact of being located on an island, connection may not be the fastest. We have installations to receive a very high speed connection but still exists a problem which is coming from the main server/ proving company of the island. We keep working on it and it would be nice for our future guests to know that informing the reception regarding a possible poor signal it would help us to provide all day better service by restarting the router.
Please let me also mention that we are not an “all-inclusive” hotel and we don’t offer low quality drinks in low prices. As you already know half-board hotels is known that invest in quality without sacrificing the originality of their advertisement and fame.
Thank you once more for choosing us and for rewarding our team efforts to provide service excellence.
We are looking forward in seeing you again in the nearest future!
Warm regards and have a great summer!
Katerina Troubounely
Guest Relations
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697 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (201)
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English first
Worcester, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 15, 2013

Having our Honeymoon week here meant things had to be good... Read on...

On arrival, the ultra-clean white-washed buildings, some in contrasting stone, set amongst several azure swimming pools, glass walkways and waterfalls, really did set the tone of this truly relaxed stay in this designer/luxurious complex.

The food was of really high quality, and the accompanying service levels even higher still.

So what else do you need to know?

Well... The lasting memory that you will get, if you are lucky enough to stay here, is truly how brilliant the staff are here, in looking after your every need! And at every level!

So much so, here are some names for you... Just some of the outstanding team members that made our stay so very special:

Firstly, Katerina, Asta and Hercules for making our honeymoon the very best we could have hoped for and dreamed about!

To Irene, Vanessa all of Hercules' reservations team, Mario and his restaurant crew with special mention to Nikolaes and Peteris. To Mary (and her husband) and Chris from the shop for the fun times and not forgetting Dimtri for putting up with us at the bar (every night!)...

There are many other names that we'd like to mention, but we think you get the message...

QUESTION: Think of your last holiday... Could you remember the names of more than one staff member that deserved special mention...?

For ourselves, we certainly cannot remember ANY other stay where the staff have been so much more than their job titles... They are truly all delightful individuals, all playing together as ONE fabulous team!

We are truly so very grateful for having had the opportunity to have spend such a memorable and wonderfully happy time together with each and every one of you!

Diamond Deluxe Hotel - Kos - 'THE' friendliest, most relaxed Executive Resort Complex you will find!!

IT'S OFFICIAL !!! ;-)

Will we be back??

Well we're already looking!! ;-) x

Jem and Kay x

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katerina K, Guest Relations Manager at Diamond Deluxe Hotel, responded to this review, May 16, 2013
Dear Jem & Kay,
Thank you so much not only for sharing your experience from your honeymoon to our hotel but also for trying to reward and advertise our working team. We were genuinely happy to accommodate you and your beautiful partner as also to offer you any possible assistance. It is always an honor to have the chance to participate by servicing you in your vacation and even more for such a special reason. Personally I was excited with the idea of arranging the details of your arrival and giving me the chance to contribute to your happiness made me glad and moved. Let me also thank you on behalf of each one of our team members for your kind words and please believe that we all remember you and we did enjoyed your stay.
Thank you once more for choosing us and be sure that me, Asta, Hercules,Irene, Vanessa, Marios, the rest people you mentioned and the rest diamond team, we are thankful for your reference to our names and we promise you an equally memorable stay at your next visit!

Kind Regards,
Katerina Troubounely
Guest Relations
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Paris, France
1 review
5 of 5 stars Reviewed May 14, 2013

What can I say.... Honestly it was one of the best holidays that I have ever done.
Let's beginning with the facilities : the hotel is just perfect, clean, comfortable, the pools and the jacuzzi amazing.

The rooms were comfortable, the room service very professional. Everything were clean.

The staff : I loved them all and already misses them. They were always there if needed, some of them play cards with us we had very good time... she will recognize herself. They were heart gifted and funny.
Everything was perfect, we really enjoyed our stay. Kos center is not far away from the hotel, you can even go there with bikes and enjoyed the landscape.

A dj was also there playing good songs he should of stay more longer...
The only think that was missing was activities at night to do at the hotel but we were on a spa wellness hotel so we could easy understand it.

I will be back I think next year, I rate it 5 but I should rate it 10.

Room Tip: all the rooms were good honestly
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katerina K, Guest Relations Manager at Diamond Deluxe Hotel, responded to this review, May 15, 2013
Dear Sabrina,
Please me let us dedicate to you a paragraph full by "thank you" for choosing us, for offering us the opportunity to service you, to meet you, to accommodate you and also for confirming to us again and again that you had a memorable stay.
We do know that going back to reality is hard and your words make us feel relieved and proud for helping you create such a beautiful memory to take with you back home. We are also excited to read that your holiday with us has been one of your best holiday times and that we have contributed to this evaluation.
Please be sure that the diamond team will be looking forward to see you again in the nearest future and some of them probably will looking forward to play again cards with you!

Kind Regards,
Katerina Troubounely
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedford, England, United Kingdom
1 review
5 of 5 stars Reviewed May 14, 2013

I spent a week half board her at the beginning of May with two friends. When we arrived we were told that our pool front room was not ready but that we were to be upgraded to a deluxe suite with a private pool the next day. So we spent one night in a perfectly nice room and moved the next day. The suite was wonderful with a sea view and a beautiful pool!
The hotel was very nice with an emphasis on the pools and water, everything was very clean. Some fantastic ornaments, especially the golden horses!! We loved the food and the restaurant staff were very friendly and attentive.
The bar staff were all great, particularly Dimitrius and Asta were great and we had fantastic evenings being shown tricks and making new friends.
The hotel is in a lovely situation, I recommend hiring bikes as it is a great way to get into kos Town and to explore the nearby countryside, we went to the nature reserve, beautiful.
My only criticism would be the jacuzzis which were too cold to sit in!
All in all a fantastic hotel to stay in, lovely staff all of them, really relaxing and great surroundings!

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katerina K, Guest Relations Manager at Diamond Deluxe Hotel, responded to this review, May 15, 2013
Dear Caroline,
Thank you for taking the time to share your experience from your vacation to our hotel.
It will be a pleasure to forward those encouraging comments regarding our services to our working team. It is always a great motivation for us to know that you had a memorable stay! I am also pleased you have enjoyed the overall experience with us and we look forward to offer you again our hospitality. Dimitris and Asta will be excited to know about your specific reference to their names.
We truly wish you to keep that pleasant feeling as much as you can and to have the chance to offer you again our hospitality in the nearest future!
Kinds Regards,
Katerina Troubounely.
Guest Relations
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 13, 2013 via mobile

We have just returned home from this beautiful,relaxing hotel ~ what a little piece of paradise in Kos! A fantastic find of pure indulgence.
We took our little girl Ellie who is only 19 months and I was worried that she would be a little bored but I needn't of been, as the staff went beyond their roles and made us feel so welcome ~ she became quite a celebrity whilst there!
Everyone was so attentive and kind to us,and the food was excellent.
Marius (the restaurant manager) treated Ellie like his own,and went beyond his role in making us feel so at home and welcome. Thank you Marius and your team,we miss you already!! (Also a big thank you to Antwnia,Helen and Nicko!)

Asta and Dimitri were excellent cocktail staff as was Marcos and Giannis,and again made us feel so welcome and Asta was so good with our daughter.
And a big thank you to Katerina too for making us feel so welcome,you all do an excellent job!
We will definitely be back (hopefully in September!)
If anyone is thinking of visiting here,go! It's an amazing hotel but the staff make it even more special! :) Love to you all.
Lee,Penny and Ellie. x x x

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katerina K, Guest Relations Manager at Diamond Deluxe Hotel, responded to this review, May 15, 2013
Dear Lee,Penny and Ellie,
Thank you so much for sharing your experience from your vacation with the Diamond team.
It was a pleasure to welcome you, accommodate you and offer you our assistance by any possible way. Your beautiful family will always be more than welcome to Diamond Deluxe and be sure that each one of the people you have mentioned were genuinely offered their services and smile to you. We are really happy to know that you have enjoyed your vacation to our hotel and will looking forward to continue that relaxed and pleasant feeling on September!
Kind Regards,
Katerina Troubounely,
Guest Relations,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petersfield, United Kingdom
Top Contributor
183 reviews 183 reviews
38 hotel reviews
Reviews in 90 cities Reviews in 90 cities
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed May 13, 2013

We stayed here with friends in late April / early May. The Hotel was as good as the brochure photographs (which is normally unusual) - in fact I would say better than the photographs.

The staff are an absolute delight - very friendly and efficient service throughout the Hotel and they are a credit to the Hotel. From the cleaners to the bar staff, we were constantly greeted with a cheery smile and friendly help and advice.

I have seen some comments from previous guests about slightly high prices, but frankly this is a bit picky.... we went into Kos town a couple of times and the cost for a beer or wine in the Tavernas was not much different from the Hotel.

The Hotel offers buffet food for all meals, but believe me, this buffet is pretty special. I HATE buffets normally, but I would highly recommend the food at the Hotel. It is always fresh and there is a fantastic choice. We were there for 10 days and I never felt that the food was getting repetitive. We have travelled quite a lot on both business and leisure and this is simply one of the best Hotels we have stayed in at these prices.

It bills itself as 5 star, but don't get carried away, this is not the Ritz or the Waldorf... but it's also not the same price as those Hotels. This is definitely the best hotel I've used in Greece - the design is good, the facilities are good and the staff are outstanding. If you want a peaceful and relaxing place to stay, then this is it.

I'd recommend this Hotel to anyone...... but hope there are spaces the next time we want to go back !

Some tips for fellow travellers.....

1. If you like wine, then ask Mario in the restaurant for a recommendation - he was faultless in his choice.
2. At the cocktail bar ask for a recommendation as the specials that are not on the menu are great.
3. If you are travelling in a group, then a taxi to Kos town will cost €9 - it's a long walk in the heat. There is also a bus running from right outside the Hotel.
4. A visit to the town to see the archeological sites is well worth the effort - or maybe just to wander round the harbour and have a coffee or a beer on the harbour front.
5. One plus for us is that there was not nightly entertainment (a Disco twice a week that finishes at 11:30), but for some, this Hotel may be a little quiet.
7. The beach is not much, so don't go here if you want acres of hard sandy beach.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katerina K, Guest Relations Manager at Diamond Deluxe Hotel, responded to this review, May 14, 2013
Dear Guest,
Thank you for taking the time to share your experience from your vacation to our hotel.
Sharing such a lovely comments with us make us even more willing to try our best for our guests’ satisfaction and relaxation. It is really important to us that you make a really explanatory description of your experience as you let other travelers know what we offer.
We are glad not only for the fact that our hotel facilities have met your wishes but also for being satisfied from our guests services from our human resources team.
Let me please tell you that each member of our team enjoys being part of your vacation by offering to you their assistance and smile. You are all special and it is always a pleasure to meet you and then more than a pleasure to welcome you back again and again!
Thank you once more for choosing us and we will be waiting till your next visit.
Kind Regards,
Katerina Troubounely
Guest Relations
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coventry
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 13, 2013 via mobile

Just returned from this wonderful hotel ! If u need a chill out week or maybe more days this hotel with its great attentive staff ,you will not be disappointed ! Special thanks to Demetrie (the bar man of the decade )his cocktails and his funny tricks will put a smile on your face ! Asta and Leon need a mention too (always so helpful ). Can't wait to return to this lovely hotel ! (Special thanks to Katerina as well ,such a beautiful lady ). Can't wait to return ! From Sue. And Laura

  • Stayed May 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Katerina K, Guest Relations Manager at Diamond Deluxe Hotel, responded to this review, May 14, 2013
Dear Sue & Laura,
Thank you for sharing your experience with us in Diamond Deluxe Hotel.
Each member of our team that you have mentioned will be excited to know regarding your reference to their names and I assure you that they enjoyed offering you their assistance. Thank you for your kind words and for such an extraordinary title which makes us be sure regarding your feelings. We are happy to know that you feel that way and it will be great to recreate a marvelous memory for you in the nearest future!
We are looking forward to see you again!
Kind Regards,
Katerina Troubounely
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Diamond Deluxe Hotel

Address: Nea Alikarnassos Lambi, Kos Town 85300, Greece
Location: Greece > Dodecanese > Kos > Kos Town
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Kos Town
#4 Luxury Hotel in Kos Town
#9 Romantic Hotel in Kos Town
#11 Family Hotel in Kos Town
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Diamond Deluxe Hotel 5*
Number of rooms: 96
Official Description (provided by the hotel):
Boasting a beachfront location in Lambi, Diamond Deluxe is a 5-star hotel offering rooms with PC and free wired Internet. It includes a spa centre and a 2,000-m² pool complex.Diamond Deluxe Hotel rooms are luxuriously decorated in shades of white with golden details and hardwood floors. They are equipped with air conditioning, LCD satellite TV and DVD player, and feature hydromassage facilities. Their balconies or verandas boast spectacular views of the sea or the pools.The Mazarin Spa includes 5 state-of-the-art treatment rooms and an indoor heated pool with water jets. Natural ingredients are used in all therapies following the holistic philosophy of the spa.Emerald Restaurant serves a rich breakfast buffet overlooking the pools and the gardens, while the Peruzzi Italian Restaurant offers local seafood with a modern twist. Hotel Diamond Deluxe also has three bars, at the lobby, the pool and the beach, serving drinks and exotic cocktails in elegant settings.Diamond Deluxe Hotel is within 3 km from the town of Kos. The airport is 24 km away. Free private parking is available on site. ... more   less 
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Also Known As:
Diamond Deluxe Resort
Diamond Deluxe Hotel Kos, Greece

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