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“Excellent hotel, exceptional service and great casino” 5 of 5 stars
Review of Sofitel Macau at Ponte 16

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Sofitel Macau at Ponte 16
5.0 of 5 Hotel   |   Rua do Visconde Paco de Arcos, Macau, China   |  
Hotel amenities
Ranked #8 of 85 Hotels in Macau
Dubai, United Arab Emirates
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Excellent hotel, exceptional service and great casino”
5 of 5 stars Reviewed March 27, 2014

We stayed for 2 nights at the hotel and didn't want to leave. One of the reasons was probably 'coz we got a free upgrade to the Club room and it was just awesome. The Club room is spacious, has an amazing view of Macau and the icing on the cake were the Hermes amenities in the room.

Unfortunately we missed the free shuttle bus from Macau Ferry Terminal to the hotel. The shuttle bus is operated by Casino Ponte 16 and it operates only from 9 am to 10:45 pm. The bus departs from the Ferry Terminal to the hotel every 15-20 mintues and it takes around 10 to 15 minutes per trip. Its located just the opposite of Ferry Terminal. We had to shell out HKD 60 for a taxi since we missed the bus. This pinched especially since all the other hotels (Venetian, Grand Lisboa, MGM, etc.) have multiple buses waiting for their guests outside the Ferry Terminal.

The casino was great when we compared it to the Venetian and Grand Lisboa casinos. It was one of the few hotels that had a roulette table.

The hotel is located walking distance from the main city centre. The entire place was extremely festive especially since we visited very close to Chinese New Year. You can also take a long walk to the Grand Lisboa. However, the Wynn is quite far and better to take a cab.

If you want to visit Hard Rock or Venetian then take a local taxi. However, on the way back there is a free shuttle service which stops near the dock on the way to the airport. The dock is just 2 - 3 minutes walking distance from the Sofitel.

There was a K Corner supermarket right beside the hotel which was extremely convenient. Great place to grab some snacks if you're up late.

The service was great, staff was smiling and extremely helpful. HKD is used extensively in Macau. However if you have any MOP left then use it before you leave Macau since it isn't used in HK.

Koi Kei Bakery which is located just walking distance away seems to be a local favourite and worth trying. Lord Stows Bakery and Cafe at the Venetian was overrated but their food court was just amazing. A must try!

Room Tip: Try and get a free upgrade or if you can afford it, go for the Club Room. If not, am sure their stan...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau at Ponte 16, responded to this review, March 30, 2014
Dear TripAdvisor Member (aka. AB_1981_11)

We are loving your pictures! It was a great idea to visit Macau during Chinese New Year celebrations. This year’s decoration in the city center was very colorful!

Thank you for taking the time to share with us your recent stay at the Sofitel Macau at Ponte 16. We are delighted to know that you had a memorable time with us.

We are happy to read that our rooms and the overall service rendered by our Ambassadors were up to your expectations. Your review was shared with all of them as it is great motivation to keep up with the great work and performance.

It seems that you have a very busy schedule while you were in the city. However, for your next trip do not forget to try our So Spa or our recently opened Cantonese restaurant Le Chinois. You will not regret it!

We are looking forward to having you back soon.

Yours sincerely,

J.P. Rodriguez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,971 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (250)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Hong Kong, China
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 24, 2014

It was our 3rd time staying there, love this place, good location, friendly staff, nice evening cocktails and good breakfast.
The only thing is the check in time, we arrived at 1420 and was told the room was not ready, we did sent email in advance to ask for a early check in but didn't get any reply. We waited in the lounge for a while and got the room in about 20 mins, other than that, everything was good.
Will for sure go back again

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau at Ponte 16, responded to this review, March 24, 2014
Cher corinneto

Thank you for sharing with us such beautiful pictures of one of our Mansion Rooms! Simply beautiful! How many Mansion Suites have you tried? The Black Galaxy is a MUST!

We are happy to learn that you had a wonderful time with us during your stay at the Sofitel Macau at Ponte 16. It really looks like you had a fantastic time during this short getaway!

When shall we be expecting you for the 4th time? We are looking forward to welcoming you back soon.

Yours Sincerely,
J.P. Rodriguez
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Shanghai, China
Top Contributor
67 reviews 67 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 23, 2014

Stayed for 3 nights for a short break, booked a Club Luxury room .
Really nice hotel and staying in the club rooms gives the perks of free breakfast , afternoon tea and drinks and canapes in the evening.
On arrival we were taken to 17th floor for check in, the room wasn't ready as it was early afternoon so after a nice cool drink we went for a quick look in town. The lovely lady also upgraded us to a another room .
The hotel is away from the main Casino area which suited us , although it has its own small casino. Its in the old part of town so not far to walk to St Paul's, The Fort and museum.
We dined 2 nights in Prive the upmarket small restaurant in the hotel , a little expensive but food and service are excellent.
We did venture to the Venetian and took the Concierges advice to take hotel shuttle bus to Macau ferry terminal then hop a free Venetian shuttle bus.
The Hotel is excellent and staff are great, my only comment for improvement is they have no shuttle bus for the airport pick up or drop off and the hotel car is expensive.
Majority of other large hotels have a free shuttle from the airport.

Room Tip: Club rooms are the best
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  • Stayed March 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan Pablo R, Quality Assurance Manager at Sofitel Macau at Ponte 16, responded to this review, March 24, 2014
Cher GlennG G

Thank you very much for your kind feedback. We are extremely happy to learn that you had a wonderful time with us during your visit in Macau.

We always suggest our guests to book a beautiful Club Room as it comes with great benefits as you already mentioned including personalized 5 star service from our team in the Club floor. You review was shared with them as we are sure it will motivate them to keep up with the great job and performance.

How about Prive? Did you enjoy the gorgeous view to Macau? What was your favorite dish during your dinner?

Any plan to come back soon? Let us know in order to ensure another magnifique experience.

Yours Sincerely,
J.P. Rodriguez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Macau at Ponte 16

Address: Rua do Visconde Paco de Arcos, Macau, China
Location: China > Macau Region > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Macau
#7 Family Hotel in Macau
#7 Luxury Hotel in Macau
#9 Business Hotel in Macau
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Macau at Ponte 16 5*
Number of rooms: 408
Official Description (provided by the hotel):
Positioned on Macau's picturesque waterfront, Sofitel Macau At Ponte 16 is located in the center of the city and amidst the charming historical quarter with walking distance to St. Paul's Ruins and A-Ma Temple! The complex of restaurant, bar, recreational facilities, meeting and banquet venues, in-house casino and MJ Gallery ensures that Sofitel has created an exquisite world for lovers of "art de vivre". The hotel has an easy access to the major points of entry into Macau and offers its guests complimentary transfers to the Macau ferry terminal and GongBei border gate on the Ponte 16 casino shuttle buses. ... more   less 
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Also Known As:
Sofitel Macau At Ponte 16 Hotel Macau
Sofitel Ponte 16
Macau Peninsula Sofitel

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