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“Luxury World Class Resort Hotel” 5 of 5 stars
Review of The Venetian Macao Resort Hotel

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The Venetian Macao Resort Hotel
5.0 of 5 Resort   |   Estrada da Baia de N. Senhora da Esperanca, s/n,, Macau, China   |  
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Ranked #16 of 85 hotels in Macau
jakarta
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
“Luxury World Class Resort Hotel”
5 of 5 stars Reviewed today NEW

The finest all-suite luxury resort, world-class duty free shopping, sensational entertainment and irresistible dining - all under one roof. The room has the luxurious amount of space and very fantastic with artistic design.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (529)
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

29 and 30th june....was a great visit njoyed a lot the pool, food court ,shoppin, ganola ride etc...was a nyc stay with kids and superb spacious rooms as we are a family of 4 with 2 double beds in the room...great keep it up

Stayed June 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
1 review
3 of 5 stars Reviewed yesterday NEW

Recently arrived for a 2 night stay at the Venetian Macao. I suppose that after having been to most Las Vegas hotels and resorts , especially having experienced the top notch treatment EVERY paying customer gets at the Venetian Las Vegas and the Palazzo , I had come to expect the same great service starting at the front desk. Boy ..oh... boy .... I was in for a rude awakening.

During the registration process at the Venetian Macao, i asked the registration clerk what room view we had at our Bella suite, another registration clerk butted in and said what we had was a standard view and the other view cost more money. Whew!!! Talk about being insulted to your face. I simply asked what type of view we had in our suite since i was not oriented yet to the place
( Cotai Strip ) . I was not even requesting to get another room with a different view .

Venetian Macao, please retrain your frontline staff on customer courtesy, and responding correctly to specific questions asked without insulting customers or openly telling/ implying to your customers they cannot afford to get a room with a better view. This is not the way to go if you are after repeat customers.

This is what sets your Las Vegas hotels apart form its Macao counterpart. In Las Vegas , we could ask for another room with a better view if we do not like our room or if not available, they will politely tell us transfers are not possible. And if we insist to really get another room with a different view and if the price is different they will tell us the upgrade will cost more so we can decide to go or not.

Room Tip: The hotel/ resort itself is a very good place to stay if you can overlook everything else . Just pr...
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Senior Contributor
44 reviews 44 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stay 2 nights. The room is very big 72m2. Suitable for 4 or 6 adults. A lot of shopping mall around the hotel. Free shuttle bus to and from Ferry Terminal. Free shuttle to Galaxy Resort. From Galaxy we took free shuttle to Senado Square and Ruin of Church. No need to take taxi in Macao.

  • Stayed June 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandigarh, India
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

It is a very big hotel and very expensive also. The rooms are given antique look which might impress some and may not also. The check-in time is very long...it is more than 2 hours. It is far off from market but free shuttle bus service is available at connecting hotel

Room Tip: Pl. keep 2 hours as check-in time. you are lucky if you get it fast.
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  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, yesterday
Dear Amitjind,

Thank you for providing valuable feedbacks on your recent stay at The Venetian Macao Resort Hotel.
I am so glad to know that you enjoyed most facets of your visit with us, and happy that you found our complimentary shuttle bus to explore Macau, convenient to you and your friends.
In regards to your arrival experience, we thank you for bringing this concern to our attention and be rest assured on your comments on our checking time will be reviewed by our Front Office team, for possible improvements.
Also, our hotel room will be soon going under renovation to enhance our guest’s experience.
I hope that this atypical experience does not deter you and your friends from visiting us in the future, and see the improvements that we have made.

With very Best Regard,

Vanessa Tanzilli – Customer Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Cruz, California
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed yesterday NEW

absolutely horrible customer service here. the front desk lost my reservation and i had to book a different room after i had prepaid for my room. When i tried to show them my reservation they would not let me use the hotel's wifi to show that i had already booked the hotel. the next day they found my reservation and i was refunded the money. the room smelled and it was clear that i had to been vacuumed in awhile. the restaurants however were nice.

  • Stayed June 2014, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, yesterday
Dear honest_observer69,

Thank you for providing valuable feedbacks following your recent stay at The Venetian Macao Resort Hotel.
We are disappointing to understand that your visit was not a success, and deeply apologize that the inconveniences you have experienced upon check-in and with your suite has caused a negative impact on your experience of stay in our hotel. Your feedback is greatly appreciated, communication such as yours helps us to better monitor and improve our services for our future guests.
I am genuinely sorry that there was confusion over your reservation and have requested our team members be aware of how they address queries when checking items in a future.
Cleanliness is of paramount of importance and your remarks and observations had been passed to our Executive Housekeeper to look into issues you have highlighted.
Nevertheless, we would like to thank you for commenting on the outstanding service of our staffs in the various restaurants our resort offers.
We hope this stay will not stop you from coming back in the future, we are definitely looking forward to having you back again. Thank you for giving us a chance to restore your faith in our property.
I kindly invite you to contact me directly for further arrangements at vanessa.tanzilli@sands.com.mo, and I will be happy to assist you with your reservation.

With very Best Regard,

Vanessa Tanzilli – Customer Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 2 days ago NEW

We spent one night here, we caught the shuttle bus from the ferry terminal, the drop off point was a long distance from the check-in counter and not very easily sign posted. The room was on the 26th floor with a lovely view of the pool and surrounding Hotels. The room did not offer Free Wifi which was a little disappointing. We did go to the Day Spa which was lovely and relaxing and the staff were very friendly. There are lots of shops and eating places but too big to see everything in 1 night. Overall we enjoyed our stay here.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, yesterday
Dear Caroline O,

Thank you for taking the time to post a lovely review after your recent visit at The Venetian Macao Resort Hotel, for which we are very grateful.
We are flattered you described us as “Lovely beautiful very Large Hotel” and glad that you and your friends thoroughly enjoyed your stay with us, especially our relaxing Spa.
I am pleased to read that you found our suite to be spacious and well-appointed. We understand room view could play an important role of a perfect trip and I am thrilled you appreciated the sweeping views of the vibrant Cotai Strip. In regards to internet, I invite you for your future stays to book online, through our website, and enjoy complimentary wifi.
Thank you for pointing out area where improvement can be found and your remarks and observations regarding the display of information will be shared with our related Manager, for possible signage's enhancement.
It will be an absolute pleasure to have you and your friends back on your next visit to Macau, and hopefully you can stay longer to explore all the wonders our resort offers.

With very Best Regard,

Vanessa Tanzilli – Customer Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Venetian Macao Resort Hotel

Address: Estrada da Baia de N. Senhora da Esperanca, s/n,, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Macau
#5 Business Hotel in Macau
#9 Family Hotel in Macau
#14 Luxury Hotel in Macau
#14 Romantic Hotel in Macau
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Venetian Macao Resort Hotel 5*
Reservation Options:
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Also Known As:
Venetian Macao Hotel Macau
Venetian Macao Resort

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