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“Huge Hotel & Resort Away From The City” 4 of 5 stars
Review of The Venetian Macao Resort Hotel

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The Venetian Macao Resort Hotel
5.0 of 5 Resort   |   Estrada da Baia de N. Senhora da Esperanca, s/n,, Macau, China   |  
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Ranked #17 of 89 Hotels in Macau
Certificate of Excellence 2014
Walnut, California
Senior Contributor
47 reviews 47 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
252 helpful votes 252 helpful votes
“Huge Hotel & Resort Away From The City”
4 of 5 stars Reviewed March 11, 2013

This hotel resort is only 5 min. from the airport. The decoration is simply marvelous. Every room is least a suite. The property has over 600 shops for those that like to buy stuffs. The casino has everything that Las Vegas has. The staffs is courteous and always smiling. Lots of tourist from Mainland China & other countries. There is food courts & many restaurants inside. There is also a golf course, swimming pool and various recreational facilities to fill your needs. The hotel has free shuttle bus service from and to the airport.

Room Tip: If you are looking to stay at a hotel that is close to the "old" side of Macau, this resor...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, March 19, 2013
Dear Tony S,

Thank you very much indeed for the lovely review. Were so happy you have paid us this huge compliment and are truly delighted that you enjoyed ICON the way you did. Please let me know if you are coming this way again and we will do our best to extend any additional assistance to make your stay memorable.

Warm regards,

Dave Chan ~ Manager of Customer Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,475 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (664)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Mumbai (Bombay), India
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 10, 2013

Was amazed with the royal and luxurious suites - truly felt so pampered !! We stayed for three nights and enjoyed every moment of our stay. Hotel is so huge you tend to get lost amidst the various shops - guess the shopping arcade has all the leading brands. The hotel is done up just like Venice in Italy and has gondola rides inside the hotel premises. Do not miss the gondola ride (though it is not as exciting as compared with the one in Venice but still worth an experience). There's an amazing golf course on the 7th floor and swimming pools on the 3rd floor. Have no words to describe the huge casino. Will definitely visit again !!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, March 12, 2013
Dear FarhanaMP,

Thank you for taking the time to write to us. We are pleased to know that you had an enjoyable stay. Your thoughts are important to us, but we are especially pleased when the feedback is positive. I am delighted that you and your family enjoyed the variety of the entertainment & facilities our Resort has to offer. We look forward to welcoming you back.


Warm regards,

Dave Chan ~ Manager of Customer Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
92 reviews 92 reviews
92 hotel reviews
Reviews in 53 cities Reviews in 53 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed March 10, 2013

The pulse of Macau, this massive resort sits on the Cotai Strip and is truly an icon.

There are hundreds of shops before you reach the main lobby, and the hotel is adequately staffed. Lighting is warm throughout and the hotel is littered with fresh flowers and interesting statues.

Also features their world-renowned casino where millions of tourists have flocked to.

Everything is grand and classy at this hotel, I cannot pinpoint any faults.

You will be spoilt with entertainment choices as well, with world-class acts that they bring in and endless dining options.

Suites are huge, huge, huge, with lovely gold hardware from doorknobs to bathroom fixtures.

Beds are fit for kings and corridors are well-carpeted.

Probably the pride of Macau, every tourist should stay in this resort at least once.
There is simply no reason not to!

Stayed April 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, March 12, 2013
Dear wintryposy,

Thank you for sharing your recent experience of your stay with us. It is truly a pleasure to learn that you had lots of fun here and consider us the perfect vacation for anyone!
We look forward to welcoming you in the near future for another memorable holiday.


Warm regards,

Dave Chan ~ Manager of Customer Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kuala lumpur
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 10, 2013 via mobile

Overall stay is good. Second stay after 5 years, furnishing is wear out. Shower pressure is low, dislike!! Beware the package,we unable to take our lunch package at fogo sambal, they told us the lunch packAge is not available but while booking n written on our hotel passport it is listed.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, March 12, 2013
Dear cyew,

Thank you for taking the time to write to us. We appreciate the repeat patronage & I am delighted that we were able to amaze a return guest.
Thank you for bringing up the issue you have encountered during your stay as it helps us in enhancing and developing the service we provide to our guests. I have shared your comments with the departments concerned for addressing & we hope to welcome you again in the future.

Warm regards,

Dave Chan ~ Manager of Customer Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penang Island, Malaysia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 9, 2013

This is so far the best hotel we had stayed in. We got a promotional Titanic Package for 2 nites stay in early January2013 and we truly enjoyed our stay. The hotel and the mall was huge. There were people everywhere. The staff and receptionist were very well trained and we were able to check in within half an hour. That was really really great. The suite was really awesome and very spacious! The bathroom was excellent! We fell in love with this suite immediately. The mall has more than 600 shop lots.. we had great time shopping and dine-in, we also visited the casino ... We have free breakfast for 2 but no wifi, Everything here was just prefect. There is also free shuttle bus to the ferry and other hotels..

Room Tip: Request for double bed if possible. My family consists of 4, so 2 double beds were just nice for us.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, March 19, 2013
Dear LennyL_11,

Thank you very much for sharing your Venetian experience. We are very delighted to learn that you enjoyed your stay and felt satisfied with our facilities and services. Your compliments motivate us to continuously strive to exceed our guests’ expectations so that here at the Venetian all guests will feel recognized, that this is a place where they can be at their best. Meanwhile thank you for taking the time to give feedback & we look forward to seeing see you again soon.

Warm regards,

Dave Chan ~ Manager of Customer Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed March 8, 2013

What a hotel :)
It is a dream hotel in which everyone would like to stay once . It is one of the biggest casino hotel in Macau . It has a flavour of Italy and Venice in its kind . It has a great shopping arcade with amazing gondola rides inside the hotel premises . The rooms are very huge and amazing with excellent interior and state of the art washrooms . I would really like to come back for more fun and leisure and experience .

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, March 12, 2013
Dear Anooj S,

It is a great pleasure to read your review and we appreciate for your time taken to share your Venetian Experience. It is our aim to ensure all guest have a great travel experience so they can leave us energized and rejuvenated. I am pleased your visit was both fascinating & memorable for the party. We look forward to welcoming you in the near future for another memorable holiday.


Warm regards,

Dave Chan ~ Manager of Customer Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Contributor
42 reviews 42 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed March 7, 2013

Check-in was warm & welcoming . We were traveling with hand carried luggages & decided to make our own way to the room. Staying in the South wing of the building, we had to cut through the casino. The room was stunningly beautiful & I felt like royalty. (Similar to SG's Marina Bay Sands, but of a different concept) 1 night stay wasn't enough! The design of the entire area was eye-catching & unforgettable. Will definitely be back for a longer stay in the near future.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustomerCareTeam, Manager at The Venetian Macao Resort Hotel, responded to this review, March 12, 2013
Dear Melissa T,

Thank you for your feedback and I am thrilled you had a great visit & enjoyed class service. We look forward seeing you soon.

Warm regards,

Dave Chan ~ Manager of Customer Care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Venetian Macao Resort Hotel

Address: Estrada da Baia de N. Senhora da Esperanca, s/n,, Macau, China
Phone Number:
Location: China > Macau Region > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Macau
#12 Family Hotel in Macau
#15 Romantic Hotel in Macau
#16 Luxury Hotel in Macau
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Venetian Macao Resort Hotel 5*
Number of rooms: 3000
Reservation Options:
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Also Known As:
Venetian Macao Hotel Macau
Venetian Macao Resort

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