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“Amazing luxury hotel!” 5 of 5 stars
Review of Altira Hotel

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Altira Hotel
5.0 of 5 Hotel   |   Avenida de Kwong Tung, Taipa, Macau, China   |  
Hotel amenities
Ranked #6 of 85 hotels in Macau
Washington, DC
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Amazing luxury hotel!”
5 of 5 stars Reviewed November 17, 2012

Stayed for one night while taking a vacation in Hong Kong. AMAZING hotel. A limousine service comes to greet you at the Ferry Terminal, and while not a limo in the traditional sense, it's IS a luxury van. Bottles of water are provided along with fresh minty cold towels for a quick wash up. The rooms are huge (I'm guessing close to 700sq ft.) and coming from the microscopic expensive rooms of Hong Kong, it was a very welcome surprise. Our room (3510) had a crazy unobstructed view of the water and city, as i'm sure almost every other room does as well. The room had a foyer, large comfortable queen size bed, a desk area and a large sectional couch by the huge picture window. The bathroom, which takes up about 1/3 of the room is compete with a walk-in closet, LARGE soaking tub, bath salts, and luxurious robes and slippers. I used the tub just because I couldn't resist and I NEVER get in the tub at any hotel no matter how nice. Service was awesome - very attentive, eager to please and everyone speaks English well. Got a late check out of 2pm no problem and thoroughly enjoyed the luxury of the hotel for an extra couple of hours.

Tip: may have missed it when they went over the hotel info, but you have to take the elevator back up to the lobby on the 38th floor to get to the lobby on the ground floor. If you mistakingly take the room elevators down you end up on the 6th floor of the casino and it's quite a maze to make your way through and down all the floors of the smokey casino just to get outside.

The spa: We got the room with spa package which included two 60-minute massages for about US$440. Didn't know what to expect from the spa, but was very pleasantly surprised. Went with a friend and thought we would spend our time post massage hanging out together in the spa facilities, but the Altira Spa is set up a little different. They take you to your own private treatment room complete with steam shower, "locker" and bathroom with anything you would need to shower and get ready afterwards. Even you have an appointment time there is no rush to do anything. If you arrive for your appointment and want to spend some time in the steam shower or head up to the pool you can do that. Once in the room your therapist shows you around and offers you a variety of teas and asks if you would to start your treatment or spend some time in the steam shower. If you are ready, she leaves and let's you get ready. They start with a 10 min foot soak and leg scrub and then the 60 mins massage begins. I made the mistake of asking for hard pressure because my back was aching and she looked tiny, but she certainly had some strong hands - asked her to ease up and it was smooth sailing from there. Afterwards she gets you tea and you can take your sweet time in the AMAZING cavernous shower and get ready in the bathroom. Our 60 min appointments were at 4 and we didnt make our way out of the spa until 6:20! I wanted to check out the pool as well so after my shower I left my hair wet, packed up my things, got dressed and headed up the stairs to the pool. The ladies locker room had lockers, a large heated pool, steam room and sauna, the same experience showers (although they are a little in the open for my taste as they face the heated pool and have no doors). The indoor infinity pool itself is lovely with a small free spa snack bar (water, dried fruit & nuts) and a nice small covered outdoor terrace.

Breakfast: also amazing, included in the room package and NOT a buffet. You have your choice of menus (I.e. western, eastern, spa) with fresh squeezed juice and cappuccinos. Each menu comes with 3-4 small/med courses. For example, I had the Western: fresh orange juice, cappucino, a good bread and pastry basket, poached eggs with smoked salmon and a fresh fruit plate followed by another cappuccino. The food is comparable to any four star restaurant.

The Water Show: About an MOP20 taxi ride to the show. Being a big Cirque du Soleil fan, I thought I would check out this must-see show. Bought tickets through the site for the section to the left of the middle and the row right behind the "splash" zone. Initially thinking "how wet can you really get?"I was going to purchase splash tickets like I've done in the past for the "O" show in Vegas. VERY glad I did not. The splash zone attendees are given hand towels upon entry, which you must use to avoid getting considerably wet from the performance. It's also on such a large scale and stage that if I were buying tickets again I wouldn't bother to buy the A level tickets since the "theatre" itself is rather small. Def. a cool show, the story could use work, but take it at face value of a series of stunts and theatrics and it goes down better.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Any
English first
London, United Kingdom
Top Contributor
101 reviews 101 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 15, 2012

Door man very polite and helpful...
We went there to watch the firework display in september...
Indeed on the top floor of this hotel, they have hidded a beautiful garden bar...
The DJ is really cool and good and the singers too...
Only issue there are the toilet and TV screen!!! (you can hear the East of Europ b****h fighting...and the screens block the view and do not see the use of it in this bar!!!)
Wine list is ok and cocktails were drinkable...
One or two hookers but it's "Macau"...
Service attentive and acceptable...
You will go back...
For the rest of the hotel, i don't know, i have never stay there...

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuching
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 7, 2012

As what where written by other reviews here, the experience at the hotel was great. Do remember to tell them when you will arrive at macau and they will be there to pick you up. The limo is more of a toyota alphard or similar car which is quite popular in hk/macau. Nothing much to complain about the ride as it is complementary. Some unexpected things happen during the check in. We check in at 3 pm and was told that we have to wait another 1 hour for our rooms to be ready. Was really upset with the staffs. I suppose the check in time was a standard 3pm and since they expect me to arrive at 3, i expect the room to be ready by then. Was told that the hotel was fully book which i slightly doubt that.

after all, waited 30 minutes for everything to be sorted out. one more thing, i read from reviews that the staffs spoke good/fluent english but i'm afraid i have to disagree with it. their english was quite bad and couldn't understand what we were mentioning. from the arrival, you will have to get to the 38th floor and change to another lift to get to your room.

For the room, the room size was great which i highly appreciate. full size window which allows you the whole view over the old macau town area. I was informed that every room have that magnificent view. The bed was not super king size but it was very comfortable. Complementary mini bar includes various soft drinks and beer while wines are chargeable. They provide fruit platter and green tea when you check into the room. The round bath tub sufficiently fits two and they provide aigner toileteries which includes bath salt.

however, in terms of transportation leaving the hotel will be a bit difficult as you need taxi leaving the hotel. even the last shuttle from altira to city of dreams was cancelled. its around 30-40 mop getting to the cotai strip area. breakfast was not the buffet style but its more of fine dining breakfast which is sufficient and the environment was quite pleasant.

The pool was located at level 10 but didn't have the chance to use it. however did tried out their vitality pool, sauna facilities which was really awesome. good privacy. During check out, they gave a baggage tag as a souvenir which is a nice touch. we went to the old macau area after leaving the hotel and they were gladly transport us there. Some hiccups on the original car and they soon found a replacement BMW 7 series car.

A good hotel to stay where you appreciate personalized service, peaceful gateway and really enjoy yourself. Less so for those who intended for sightseeing.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, Scotland, UK
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 23, 2012

From its stunning views, competent and attentive staff and its large family suite this hotel cannot be faulted. Relaxing swimming pool and a sauna and steam room that actually worked - many a 5 star hotel weakness. Concierge spoke perfect English.
We even were provided an extra-early room service breakfast free of charge as we were missing our breakfast to get the ferry to HK International Airport.
This is one 5 star hotel that lives up to its billing and more and I would recommend this hotel without reservation.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 17, 2012

it was great good service.The staff were really friendly and the swimming pool was awesome i particularly the music every time you went under the water it was really relaxing. Overall it definitely deserves 5 star.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 3, 2012

For my first stay in Macau I selected the Altira, mainly due to the revues here. Alot of effort has gone into making a stylish contemporary hotel, but it lacks character. The rooms were well appointed, with good views of mainland Macau. The bathroom and large circular bath were great. The bed was comfy. However the lighting system was very complicated and I could not find any way to turn off the bright light over the bed without turning off the master switch for all the lights in the room. I wish hotels would stop making switching on and off a light so complicated. The room did not have any power adaptors, but the receptionist sent one up quickly. Likewise at one point the internet was unavailable, but they managed to get it working again quickly. The breakfast options were very basic to say the least. The location of the hotel is good, as it is located in between the Cotai strip and the mainland part of Macau. The pool is indoor but seems nice enough. Some of the staff in the hotel have absolutely no English, which surprised me for a 5 star hotel in such a major gambling city.

  • Stayed March 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 10, 2012

I recently visited this place on a romantic getaway weekend with my wife and we were both blown away by the service and our room itself. The staff was incredibly professional and very heplful, plus they all speak very good english. It is a beautiful hotel and our entire experience was great. I would suggest this place to anyone. Especially couples. Plus, they have great package deals!

The room was very modern and well layed out. It is not a huge room by western standards, but by eastern standards I could live in it happily. The bathroom has a shower, dual sinks, and a tub big enought to easily fit 2 adults. My only complaint of the entire stay was the bed was a bit harder than preferred.

Our package deal came with a round trip ride from the ferry terminal and breakfast for 2 in the morning. The food was top notch and one breakfast would have filled us both up. We also tried the chinese restaurant in the hotel (which was good, but no where near as amazing as breakfast).

Overall, this place is great and we will be staying here when we need another quick get away. If Macau were Vegas this hotel would cost 2-3 times the price we paid (so we are glad Macua is not Vegas).

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Altira Hotel

Address: Avenida de Kwong Tung, Taipa, Macau, China
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Macau
#2 Spa Hotel in Macau
#5 Luxury Hotel in Macau
#6 Best Value Hotel in Macau
#15 Romantic Hotel in Macau
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Altira Hotel 5*
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Also Known As:
Altira Hotel Macau

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