As what where written by other reviews here, the experience at the hotel was great. Do remember to tell them when you will arrive at macau and they will be there to pick you up. The limo is more of a toyota alphard or similar car which is quite popular in hk/macau. Nothing much to complain about the ride as it is complementary. Some unexpected things happen during the check in. We check in at 3 pm and was told that we have to wait another 1 hour for our rooms to be ready. Was really upset with the staffs. I suppose the check in time was a standard 3pm and since they expect me to arrive at 3, i expect the room to be ready by then. Was told that the hotel was fully book which i slightly doubt that.
after all, waited 30 minutes for everything to be sorted out. one more thing, i read from reviews that the staffs spoke good/fluent english but i'm afraid i have to disagree with it. their english was quite bad and couldn't understand what we were mentioning. from the arrival, you will have to get to the 38th floor and change to another lift to get to your room.
For the room, the room size was great which i highly appreciate. full size window which allows you the whole view over the old macau town area. I was informed that every room have that magnificent view. The bed was not super king size but it was very comfortable. Complementary mini bar includes various soft drinks and beer while wines are chargeable. They provide fruit platter and green tea when you check into the room. The round bath tub sufficiently fits two and they provide aigner toileteries which includes bath salt.
however, in terms of transportation leaving the hotel will be a bit difficult as you need taxi leaving the hotel. even the last shuttle from altira to city of dreams was cancelled. its around 30-40 mop getting to the cotai strip area. breakfast was not the buffet style but its more of fine dining breakfast which is sufficient and the environment was quite pleasant.
The pool was located at level 10 but didn't have the chance to use it. however did tried out their vitality pool, sauna facilities which was really awesome. good privacy. During check out, they gave a baggage tag as a souvenir which is a nice touch. we went to the old macau area after leaving the hotel and they were gladly transport us there. Some hiccups on the original car and they soon found a replacement BMW 7 series car.
A good hotel to stay where you appreciate personalized service, peaceful gateway and really enjoy yourself. Less so for those who intended for sightseeing.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.