“WARNING!!!!!! MUST STAY AWAY - Hell with Terrifying Assistant Manager called ALAN HUANG.”
I stayed in this hotel with my parents. And we dared only one night. Actually, we were taken in by an agent to book this hotel. I was actually aware of all the cautioning reviews here BUT didn't expect it to be this pathetic.
We went there around 1300 but We were not allowed to even do the registration until 1400 when all the waiting guests swarm to reception for check-in.
Staff barely spoke English, I am sure anyone who have even only been to primary school would speak better English. Staff are loud and blunt while they literally through the words out like - "WHAT" , "NO" , "CANNOT" etc..... I bet if u can hear words like - SORRY, PARDON, PLEASE ever ever through out ur stay. So, after doing the registration receptionist just rudely pointed us to cashier....actually they were looking for deposit....I understand that hotels need deposit for incidental charges but we didn't want to use anything incidental so I asked them not to take
Deposit from my credit card as it takes a lot of time to reedem. And they called their duty manager - ALAN HUANG. And thats where the the actual ordeal and terror began.
First he didn't come out but just asked me to talk to him on phone.....making me feel like He & his hotel is doing a favour to me . Then after 10-15 mins he came out. His English was pathetic. I explained him my problem BUT BUT this man didn't or wasn't ready to understand a bit and went on saying WE WANT DEPOSIT OTHERWISE NO ROOM. How the hell he can't give me room when I have
Paid for it. BUT NO, WHAT SO EVER. He was so damn rude, arrogant, cold, loud, threatening that I felt like horrified talking to him. He even banged the reception while talking. I asked for general manager or Front office manager and he said today, it all him and only him. He was acting as a DICTATOR IN HIS OWN WORLD. NO CONCERNS ABOUT GUEST AT ALL. I told him to lock out minibar and international call BUT HE WOULDNT. He was even ready to almost put a physical fight.aaaaaaaa holy crap. I felt like a prisoner. So finally, I gave away the cash, the only much I had in Macau dollars. I warn you NOT TO LOOK FOR AM - ALAN. I swear you will regret it dearly.
After taking keys we went to room - Cold smoking smell, workout furniture, moldy washroom, broken washroom facilities - water leaking from toilet bowl. No proper replenishment of room amenities, no tea-coffe facilities, need to call 5 times and wait 20 mins to ask anything from service. It was not less than a hell. So, I strongly reccomend you to STAY AWAY FROM THIS HOTEL. Go anywhere but not here......wanted to write more but.....
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.