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“Excellent stay, if wisely chosen” 4 of 5 stars
Review of BEST WESTERN Hotel Sun Sun

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BEST WESTERN Hotel Sun Sun
3.0 of 5 Hotel   |   No.14-16 Praca Ponte E Horta, Macau, China   |  
Hotel amenities
Ranked #53 of 85 Hotels in Macau
3.0 of 5 stars 193 Reviews
Kuala Lumpur, Malaysia
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
“Excellent stay, if wisely chosen”
4 of 5 stars Reviewed August 8, 2012 via mobile

Stayed for 1 night. Because we came to realise the hotel jus recently undergo some renovation we opt to check the room before checking in. Trust me, payin a little extra to get the room in the Penthouse is totally worth it. If its too crowded inside the room, you can always hang around at the living hall outside, with sofas, computers, n tea making facilities provided.

The older rooms are run down and smells weird.

The location is good as well cause its situated at the other side of the buzzling casino area. Plenty of recommended local food that's within walking distance. Price is reasonable as well. Friendly hotel staff all around

**downside: the room we're in is really dark despite all the lights lit up. Further more the bathroom is only separated by a transparent glass. You can request for it the be covered actually.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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193 reviews from our community

Traveler rating
    10
    68
    53
    38
    24
See reviews for
20
33
28
10
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Kyoto, Japan
Senior Contributor
39 reviews 39 reviews
29 hotel reviews
Reviews in 22 cities Reviews in 22 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed July 28, 2012

I've stayed in Macau a number of times in all varieties of accommodation ranging from hospedarias to casino hotels, and on balance I'd say that the Sun Sun offers reasonably priced rooms in an excellent location.

When travelling, it is necessary to put into context the nature of the area you are staying. Thus, in Macau and HK, unless you are prepared to stay in a hospedaria and deal with all that comes in doing so, you are going to be paying relatively more for significantly less. In other words, skip over all reviews of hotels in HK/Macau that rant about the small size of rooms and erroneous notions about 'value for money' that don't apply here. Deal with it or pay over US$200+ a night to solve the problem. It really is that simple.

The Sun Sun hotel itself is fairly unremarkable, but it is well maintained, the staff are friendly and helpful, and it is located on a quiet side street close to all the (non-gambling) action in the old and charming part of Macau. There's an abundance of cheap food options close at hand, buses and taxis are easy to locate, and if going to Zhuhai, the short ferry crossing is simply over the road.

I paid US$94 for a double room located on the upper floors. It was clean and quite big for Macau. I would advise asking for a room from the 14th floor upwards as these rooms have always been non-smoking and thus have no lingering smell attached to them. I was also lucky enough to escape the dreaded mainland tour groups who were located on the lower floors. I only mention this as these groups are always extremely loud (shouted conversations outside bedrooms in the early morning), very pushy and shovy, and generally a nuisance to other guests as they show absolutely no consideration towards others.

Room Tip: Upper floors are preferable for above stated reasons. Book online with Best Western's site for g...
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  • Stayed July 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chennai (Madras), India
Top Contributor
79 reviews 79 reviews
33 hotel reviews
Reviews in 30 cities Reviews in 30 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed June 24, 2012

The hotel is very basic and the double bedroom is also just about acceptable. The staff is very keen on making you upgrade to higher category room. If you want an early checkin by even 1 hour they ask you to take an upgraded room. But you can leave your luggage at the luggage room and checkin later. The hotel is in close proximity of Ruins of St Paul and the Senado square. Its only about 2 stops by bus or you can walk down in about 10-15 minutes. If you want to visit the ultra-big hotels like Venetian, Sands Cotai then its quite far and taxi is expensive. However you can take a free shuttle from Sands near the harbour. There is an Indian restaurant just opposite the Sands(Not Cotai).

Room Tip: If you want a better room be prepared to take an upgraded room.
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  • Stayed April 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darwin, Australia
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed May 13, 2012

Due to various hold ups I didn’t get to the Sun Sun until midnight and I was worried my room had been given to someone else. Fortunately it was still there and the hotel was very good quality for its price. The staff spoke fluent English and were very helpful and the Sun Sun was only a short walk away from most of the main Macau sights and looks over a nice little square.

The only gripe I had was that the mattress was VERY firm but this was in line with the experience I had at most Chinese hotels.

  • Stayed March 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 1, 2012

My wife and my daughter arrived very late at night but they were given an excellent care. They treat them as a very special guest and the room provided with them is great with a nice view. The people working in the Hotel is very supportive and they even help you find the place you wanted to see in Macau.

Room Tip: Whenever you are traveling in Macau always think of BW - Best Western.
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  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 12, 2012

The price is not tally with the quality, Pictures provided in the websites are totally different from.
I went there with my family total of 3 persons and we've booked a standard twin room. However, the staff there advised us to upgrade our room to the executive suite which have a queen size bed and a sofa bed in the living room with an additional of 400 MOP. After a deep consideration, we decided to take the offer. However, when we step in the executive suite, we found that the room was dark and with some "old smell". There are a round table with 3 wood chairs but when my grandma sit on the chair, she almost fall down because all 3 chairs are actually broken and cannot afford even 10 kg weight (my luggage). The bath room was terrible too. The water supply was weak the bathtub stopper was broken, we can't even fill it with water. The stand lamp and the oven is not usable (which are spoiled). Lastly, the free breakfast are not buffet style some more the food tastes bad. I am really pissed off with this hotel and that's why I wrote so much. Please consider before you book.

  • Stayed April 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
80 reviews 80 reviews
46 hotel reviews
Reviews in 38 cities Reviews in 38 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed April 12, 2012

Booked for 1 night due to change of plans and it was a pleasant,quiet hotel. Rooms clean and tidy and although a bit small it caused no problems. Did not have breakfast so cannot comment on quality of food.It is on the far side of the island but it is about a 15 minute walk down to the main shopping and entertainment area. Reception is very minimalist and staff were very helpful and friendly. Good views from upper floors

Room Tip: Try to upgarde to exec room ....there is a lounge with free tea coffee etc and free use of computers
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  • Stayed March 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hotel Sun Sun

Address: No.14-16 Praca Ponte E Horta, Macau, China
Location: China > Macau Region > Macau
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #53 of 85 Hotels in Macau
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Hotel Sun Sun 3*
Number of rooms: 178
Official Description (provided by the hotel):
Near downtown, commercial areas, tourist attractions. ... more   less 
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Also Known As:
Best Western Macau
Best Western Hotel Macau

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