My family (2 Adults + 2 young children) stayed in the Family suite for 3 nights in early December 2013. We arrived Macau early and we were very pleased that we were allowed to check in the room around 11am (way before the allowed check in time) which we requested earlier by mail since we are travelling with two little monsters. Check in was prompt (at SPG priority counter) with compulsory deposit given. Also, we were glad that we could borrowed 2 baby strollers to us throughout our stay! Well, the baby strollers were not in a very good condition. The wheels often got stuck halfway pushing.. Suggest the concierge team to check and repair the strollers consistently.
The room was perfect, with all the baby amenities requested earlier (high chair, steriliser, warmer, potty, bath tub, toothbrush, toiletries, baby cot.. ) Although the bunker bed looks attractive for kids, it really does not suit my hyperactive kids.. Putting them at the higher level is a big no-no.. and the lower level, they kept knocking their heads on the bed panel above as they can't resist themselves from jumping on the bed.. Perhaps, the management could look into it if this room is really designed for families with kids..
Here comes the bad experience.. we were locked outside of our room for hours. Reason, we latched our main room (parents room) and left our suite through the children's room. So we went to the reception, hoping to get the other door access card but we were told that there is no registered room number for the children's room and the access card could only open the main room.. Well, we were not informed earlier! The receptionist promised to get her technician to come to attend. So, we went for our late lunch, came back to find out the prob still there. Finally, the prob resolved only when the shift leader came. How? Just by using their master room access card. Wonder what took them so long..
Location wise, not bad. Walkable distance to Venetian or you could take a free shuttle to Galaxy hotel where it's a hub of free shuttle buses to nearby Macau attraction. Surrounded by shops and on-going kid activities which is an eye-opener. However, I feel the food choices in Macau city is more and cheaper compared to the Cotai strip. Unless you are prepare to splurge in food, there are plenty of high-end restaurants around the hotel..
Concierge team - superb. Helpful and gives good advice. We asked them about the nearest supermarket.. Don't forget to ask them for maps or timetable. Speaks fluent English too..
All in all, will definitely consider to stay back at this hotel on my next trip to Macau.. It's happening there!
- Official Description (provided by the hotel):
- Sheraton Macao Hotel, Cotai Central is the largest hotel in Macau with 3,896 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness Programmed by Core Performance®. With its central location, modern facilities and friendly world-class service, Sheraton Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more less
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