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“Thanks!” 5 of 5 stars
Review of Sheraton Macao Hotel, Cotai Central

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Sheraton Macao Hotel, Cotai Central
4.5 of 5 Hotel   |   Estrada do Istmo. s/n, Cotai, Macau, China   |  
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Stay 3 Nights, Pay For 2
Ranked #16 of 85 Hotels in Macau
4.5 of 5 stars 2,063 Reviews
Hong Kong, China
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
6 helpful votes 6 helpful votes
“Thanks!”
5 of 5 stars Reviewed June 15, 2013

We spent a weekend in Macau to celebrate the birthday. It was a wonderful holiday in Sheraton that she really upgraded our room. And the most amazing was that cake was delivered exactly at the time when we came back at midnight. Although I don't know how her team can do. Surly it's a very nice experience and we will come back again.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,063 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (471)
Date | Rating
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English first
Sao Paulo, Brazil
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 15, 2013 via mobile

I stayed recently at the SHeraton Macau. The hotel is huge and is part of a large complex of malls and casinos. It is located across the street from the Venetian and next to City of Dreams. Check in was quick and efficient and since I am a Starwood Platinum member, I was upgraded to a De Luxe suite. The suite is very well appointed, the bed is extremely comfortable and it is made up of a large living room and dining room, a bedroom with a king size bed and an entertainment room, which is a nice TV room with a large screen TV and comfortable "karaoke" style sofa
I had breakfast at the Club Lounge which is the largest I have ever been. Food selection was basic but good. It included an egg station, waffles, a variety of breads, cold cuts, cheese, cereals etc. My latte was perfect. Everything was of good quality, better than the average at more luxurious hotels in Macau
The pool is located between two buildings and therefore it lacks privacy
The express check out is extremely efficient and took me less than a minute

All in all, the Sheraton compares favorably with other hotels in Macau, particularly when you compare it's prices with other hotels in the Cotai strip

Stayed June 2013, traveled with friends
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SheratonMacao, General Manager at Sheraton Macao Hotel, Cotai Central, responded to this review, June 17, 2013
Dear Braziliantraveller,

Thank you for your review. We are delighted to know you have enjoyed your stay with us. Thank you for your kind words about our facilities and services. We hope to welcome you back soon.

Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Top Contributor
129 reviews 129 reviews
58 hotel reviews
Reviews in 70 cities Reviews in 70 cities
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed June 15, 2013

Was allocated room in the new Earth Tower which was only opened in Jan 2013. Quick check-in and hassle-free check-out. Large and spacious bathroom with both bathtub and standing shower. Bed is large and comfortable. Free internet is available only at the hotel lobby. Links conveniently to The Venetian via the covered overhead bridge. Breakfast is included in the package, but we did not eat in, so could not comment on in.

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Macao Hotel, Cotai Central, responded to this review, June 17, 2013
Dear kwoong,

Thank you for your comment. We are glad to know that you have appreciated the service and facilities we have provided. We look forward to welcome you back soon.

Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 15, 2013

The Sheraton may not be the Venetian, but it was still a great experience! This was my first trip to Macau and the hotel was really gorgeous inside..even though I wasn't old enough to visit the gambling area ): The room was really nice, especially the bathroom, and everything was well kept and cleaned. One word of advice though, if you are travelling to Macau during the summer, even though the weather may be hot and humid, be sure to bring an extra pair of long pants/sweater because almost all of the indoor areas in Macau are air-conditioned...to the MAX. I was freezing my butt off in just my shorts. Also, the service is really nice! They had a reception area where the staff spoke really good english so it was helpful to get some tips like where the free airport bus was/ how to get the cheapest transportation..and the bell service was really nice as well! They even helped me get my phone charged in their work area! I forgot to bring my swimming suit so I wasn't able to use the swimming pool...sadly

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 13, 2013 via mobile

Family of two adults and two young kids stayed for one night. Big hotel in cotai area close to other hotels and casinos.

Seems that Sheraton pools were all closed except for one small pool. Not good. Kids wanted to swim but it was just too crowded which takes away from the enjoyment.

For a weeknight we paid quite a bit. Could have gotten room at larger Venetian.
Rooms clean, ok size. but no wifi. A bit strange for new 5 star hotel.

Unless prices come down, we will stay at other places in cotai next time.

  • Stayed May 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Macao Hotel, Cotai Central, responded to this review, June 17, 2013
Dear Chongers,

Thank you for taking the time to share your experience with us. While we strive to provide the best service to our guests at Sheraton Macao Hotel, we are very disappointed to know that our service did not meet your expectations. Please accept our apologies for the inconvenience caused to you during your stay. We have 3 swimming pools with various shape and depth of water for swimming and family fun. Please find more information on our website. As for the free Wi-Fi, hotel guests could stay connected with our lobby “connection destination”, the Link@Sheraton. However we have well received your feedback and shared it with management team.
Once again, please accept our sincerest apology for any inconvenience this may have caused you. We highly appreciated your feedback, as it will assist us in becoming better at what we do, and we hope for the opportunity to serve you again in the future.

Warm regards,
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Chelmsford
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed June 13, 2013

Stayed at the Sheraton , Macau for almost a month on and off-
Opened in September so in truth you would expect everything to be as tip top as possible .
Services facilities were !
What stood out was the staff - really great effort from all concerned :
So because we negotiated a club access deal ( £108) a night all in , I can say for Macau it was a great deal :
Would I return - yes simply because of the attitude of the staff!
The Cotai strip is :, Well I am not quite sure - shopping , shows , and gambling with a bit of China glitzy style - I guess

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
2 reviews
5 of 5 stars Reviewed June 12, 2013 via mobile

Sheraton Macao is the largest hotel in Macau, very gorgeous and good location. It is worth mentioning that the room decoration is very luxurious and view is very good. This hotel is always my first choice in MAcau.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Macao Hotel, Cotai Central

Address: Estrada do Istmo. s/n, Cotai, Macau, China
Phone Number:
Location: China > Macau Region > Macau
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 85 Hotels in Macau
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Macao Hotel, Cotai Central 4.5*
Number of rooms: 3896
Official Description (provided by the hotel):
Sheraton Macao Hotel, Cotai Central is the largest hotel in Macau with 3,896 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness Programmed by Core Performance®. With its central location, modern facilities and friendly world-class service, Sheraton Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 
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