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“Enjoyable family stay” 5 of 5 stars
Review of Sheraton Macao Hotel, Cotai Central

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Sheraton Macao Hotel, Cotai Central
4.5 of 5 Hotel   |   Estrada do Istmo. s/n, Cotai, Macau, China   |  
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Ranked #16 of 89 Hotels in Macau
Hong Kong, China
1 review
“Enjoyable family stay”
5 of 5 stars Reviewed November 4, 2012

We stayed 3 nights in the Deluxe Suite with our two kids and the suite was astonishing and contained everything desirable. With access to the Club Lounge we also had everything within F&B available and we enjoyed a nice breakfast buffet and dinner cocktails. The outside pool area is also very nicely drawn up with several individual pools and many private areas. Combine this with a very nice crew who offered a high level of service (despite being a newly opened hotel) and you have what you need for a perfect family stay. We will be back!

Room Tip: If you stay as a family the Deluxe Suite is asthonishing is affordable
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,458 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (562)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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English first
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 4, 2012

Obviously i was expecting the hotel to be immaculate, after all it is the largest new hotel opened by the Sheraton chain in quite a while. However what surprised me was just how amazingly attentive the staff were. We were taken to the new gold and platinum check in desk, given a welcome drink, and made to feel at home. The staff introduced themselves, and went about checking us in. what was really nice, was that during the stay the folks that checked us came over knew us by name and seemed to truly care that we were having a good stay, both in and out of the hotel. The breakfast and evening buffet was stupendous, This complementary service had one of the best selections of any Sheraton I have ever stayed in. The room was well decorated comfortable and had an amazing bathroom. I hope that the management keep up the level of service . WELL DONE! (Caveat I am a Platinum Sheraton member and the buffet and club are part of those perks).

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheringham
Top Contributor
102 reviews 102 reviews
36 hotel reviews
Reviews in 38 cities Reviews in 38 cities
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed November 4, 2012 via mobile

We arrived at the airport and had to wait 20 minutes for a taxi. Was that a sign of things to come. The taxi driver did not know where the Sheraton was despite the fact that it is in the same road as all the main hotels..... Eventually, we arrived and were shown to the check-in desk. An ominous lane control system was evident. Fortunately we arrived just before midnight so the queue was minimal. Check-in was quick. However we were merely pointed in the direction of our room. The hotel is huge and we had not a clue until we asked for an escort. After that everything went smoothly. The room was well appointed, spacious and comfortable. As you would expect from a 5* hotel all the extras (toothbrush etc) were there. After ordering a late meal, served hot in our room - very good, retiring to the comfortable King size bed and having a good sleep was great. Breakfast in the Club Lounge was very good. A good choice was available and will please all palates. The service was attentive without being invasive. Our booking had stated we were able to have free cocktails and canapes, late check out but none of this was told to us. we met with the concierge and he explained all. A bit late really as that should have been communicated at check-in? Still the place is amazing and interconnects with a number of the other hotels so exploration is a must. shopping is for the filthy rich. there is a free shuttle bus to Macau. All in all a good hotel, good service generally and a smart place to be.

Stayed November 2012, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 3, 2012

From beginning to end, our time here was amazing. It was a mini-honeymoon and we were treated like royalty. We will definitely return. The service at the club lounge was much better than the Feast. The room was very clean and spacious, with a huge bathroom. It is so lovely because it is such a new hotel.

Room Tip: We recommend club or suite floors.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Macao Hotel, Cotai Central, responded to this review, November 5, 2012
Dear Sharon L,

We would like to thank you for the kind words you said about our hotel. We strive every day to ensure our guests have a wonderful time at our hotel, and it is extremely encouraging for someone to tell us. Thank you so much for taking the time to share this with us. It really means a lot to our associates. We look forward to welcoming you again soon.

Warmest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 31, 2012

I have spent one night in this hotel and was really disappointed, the quality of the service and the organisation was poor for such a Hotel which pretends to have 5 stars. I had to wait an hour in the queue to check in then 20 minutes to get my bag at the concierge because they have lost it. When I finally get to my room the keycard was not working. The room was Ok, swimming pool was small and without any charm. Another issue, I had to pay for the breakfast which was included. I had to negotiate another 15 minutes to remove it from my bill (by the way the checkout took me 20 more minutes). It cost me 400.- USD for one night. Even a nice Palace is not that expensive. My recommendation is definitely… do not go there…

  • Stayed September 2012, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Macao Hotel, Cotai Central, responded to this review, November 5, 2012
Greetings Vingt100

We would like to thank you for spending your time to inform us that our service did not meet your expectations. We regret any inconvenience you have experienced, and we agree that our service did not live up to the level of quality that our guests have come to expect from our hotel.

Thank you very much for bringing this to our attention. Your feedback is extremely important and will help us in becoming better at what we do, and we will take whatever steps are necessary to ensure the incidents that you had experienced do not happen again in the future. Additional training and guidelines will be provided to our associates to ensure we meet the Sheraton standards, and more importantly to meet our guests’ expectations.

Once again, please accept our sincerest apology for any inconvenience this may have caused you. We highly appreciated your feedback, and we hope for the opportunity to serve you again in the future.

Warmest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Top Contributor
179 reviews 179 reviews
127 hotel reviews
Reviews in 70 cities Reviews in 70 cities
418 helpful votes 418 helpful votes
4 of 5 stars Reviewed October 31, 2012

The hotel has the biggest club lounge that I have ever been. Apart from the drinking and resting area, there is a restaurant of 100 people capacity within the lounge. The lounge breakfast is extensive and comparable to a full buffet breakfast. The evening canapes offers a wide variety of food and drink which could serve as a light dinner. The staff is also generally very nice. However, the pools are designed to be "fragmented" into several small pools and the club room is of average size only.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonMacao, General Manager at Sheraton Macao Hotel, Cotai Central, responded to this review, November 5, 2012
Thank you for taking the time to share your experience at our hotel on Tripadvisor. We always appreciate when our guests take the time to share their feedback with us, so that we can continue to improve our service. We are pleased to know that you had a relaxing time at our hotel and enjoyed the Sheraton Club lounge privileges. Moreover, thank you for bringing to our attention on our swimming pool. Apart from Sala Pool on the 4th floor, we have 2 other pools – Jaya and Tiki which will be opened in early 2013. Once again, we appreciated your feedback, and look forward to serving you again soon.
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Hong Kong, China
1 review
5 of 5 stars Reviewed October 29, 2012

The furniture of room is not very luxurious, but it is very comfortable.
We are stay at high floor room with sea and city view.

We cannot use the wifi at the room. Just know the Sheraton Club guest have complimentary wifi. May be I reserve the room without the SPG login.

Your concierge staff is very nice and professional, they very helpful to suggest and recommended where we should go.

First time use the express check out, just take the room card to drop box then you will receive the invoice in your mail box. It is very fantastic.

Thank you Sheraton Macao, Aless arrange unforgettable trip for us. You are very nice and deep to understand what I want to do. My husband is very surprise on that day.

We are looking forward return to enjoy at your group hotel.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Macao Hotel, Cotai Central

Address: Estrada do Istmo. s/n, Cotai, Macau, China
Phone Number:
Location: China > Macau Region > Macau
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #16 of 89 Hotels in Macau
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Macao Hotel, Cotai Central 4.5*
Number of rooms: 3896
Official Description (provided by the hotel):
Sheraton Macao Hotel, Cotai Central is the largest hotel in Macau with 3,896 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness Programmed by Core Performance®. With its central location, modern facilities and friendly world-class service, Sheraton Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 
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