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“An oasis of calm and elegance in the vibrant city of Macau!” 5 of 5 stars
Review of Conrad Macao Cotai Central

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Conrad Macao Cotai Central
5.0 of 5 Hotel   |   Cotai Strip, Taipa, Macau, China   |  
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Ranked #1 of 89 Hotels in Macau
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
“An oasis of calm and elegance in the vibrant city of Macau!”
5 of 5 stars Reviewed October 25, 2013

I have been to Macau a few times but this is the first time for us to stay at the Conrad Cotai Hotel. We were welcomed at the Ferry terminal and were escorted courteously by the staff to the shuttle bus. Our luggages were loaded and upon arrival at the hotel, the porter was waiting to pick up our bags. We booked 2 rooms and were able to get 1 room as soon as we checked in. Rafael, the reception supervisor was very helpful and even showed us around to give us an idea of where everything was located. We had a wonderful lunch at the Dynasty restaurant and when I went back to reception pick up the keys to the second room, I was informed by Rafael that since the room that we booked wasn't ready yet, he will upgrade us so that we can get our room keys asap. I was impressed by this level of service because it showed that the comfort of their guest is of primary importance. The rooms that we got were excellent. The hotel is connected to the Venetian by bridgeway so there are numerous shops to visit. I will definitely stay at the Conrad again and will recommend this hotel to everyone!

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review, October 29, 2013
Dear Book W,

Thank you for your nice and extensive review. I am very pleased to read that you had an excellent experience at Conrad Macao. Apart from all the comfort that the hotel has to offer, it is indeed the personalized, intuitive and flawless service from our team members like Raphael that creates an unforgettable stay at Conrad Macao. We will look forward to your return.
Kind regards,

Meridith Beaujean
Manager Brand Compliance & Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,018 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (164)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Any
English first
Perth, Western Australia, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 24, 2013

I was taken to Macao to visit my brother for my 50 the birthday We stayed 4 nights really clean stylish deluxe king size room only thing was the bar fridge did not get drinks cold the breakfast restaurant was very full of food from all aspects I recommend you all stay here it was fantastic

Room Tip: The king deluxe had a sitting area which made the room like a suite
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review, October 29, 2013
Dear Patricia S,

Thank you for your review and recommendation. I am very pleased to read that you had an exceptional stay with us at Conrad Macao and that you enjoyed the comfort of our rooms. We will look forward to your return.
Kind regards,

Meridith Beaujean
Manager Brand Compliance & Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
Top Contributor
73 reviews 73 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 20, 2013

These guys really know how to take care of HHonor Diamond members. Upgraded us to a wonderful Suite. Easy check-in. Concierge was very helpful in directions. There's a huge shopping complex connects 3 hotels together. A big spread for breakfasy at yhe Grand Orbit

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review, October 29, 2013
Dear Wins M,

Thank you for your positive review. I am very happy to read that you were delighted with your stay at Conrad Macao. Apart from all the comfort the hotel has to offer it is indeed the flawless services provided by our Team Members across the hotel that make the difference. We will look forward to your return.
Kind regards,

Meridith Beaujean
Manager Brand Compliance & Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 20, 2013

We had an extremely pleasant stay in this hotel. The room is clean, neat, & quiet; it is cleaned every day & night. The staff are helpful. The location is great. We'll definitely return & recommend this hotel to others.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review, October 29, 2013
Dear Shirley K,

Thank you for your nice comment and recommendation. I am very pleased to read that you had a pleasant stay at Conrad Macao. We will look forward to your return.
Kind regards,

Meridith Beaujean
Manager Brand Compliance & Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed October 16, 2013

I spent 2 nights at Conrad Macao Hotel, with mini-concert watching and Macau Tower sight seeing to celebrate my xxth birthday in Oct 2013.

Conrad Macao recognised me being a re-visited hotel guest, warmly greeted me upon arrival, provided me a splendid and well thought birthday surprise during my Tea time at their lounge.

The staff at Conrad Macao are all friendly, well-trained, caring, cheerful and resourceful.

To enjoy a relaxing & enjoyable Macau trip, you may need to differentiate Conrad Macao from the other 2 hotels which are also situated in Cotai Strip Complex. Conrad Macao provided a more tranquil, relaxing, spacious environment & atmosphere to its guests. You may need to spend a little more versus the other 2 hotels' room rates, but that is absolutely worthy and fair. The hotel's hardwares are shiny and at premium end, well maintained, while the services offered there are versatile and personalised.

Swimming pool is not big, but just fit to cater for couples with some privacy, while the Gym and the Spa are both impressive and get myself fully indulged. Food & beverages are well prepared and presented, in particular, during my dinner at Dynasty 8 ; the Chef prepared freshly 2 little cute Chinese birthday buns (steamed) to me, once the waitress (by chance) noticed it's my birthday that date.

Conrad Macao is centrally located in Taipa, with a Casinos, Shopping Malls & Kids World playing areas downstairs, just opposite of Venetian Resort, with both side being connected by a fully covered, air-conditioning bridge (decorated with Asian Movie Stars' photos & hands prints).

This kind of unique Asian Las Vegas style of holidays, really worth to pay a visit at least once every 6 months.

Looking forward to Conrad Macao's Grand Opening of their Executive Lounge too...........

Room Tip: Higher floors, on above 21/F, then the bathroom will have TV set and the views are much better too
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review, October 20, 2013
Dear VL,

Thank you for your nice comment. I am really pleased to read that you were delighted with your stay and had a memorable birthday. Apart from the comfort of our hotel rooms and facilities, it is indeed the intuitive and personalized service offered by our team members from Guest Relations to Dinasty 8 which make the Conrad Macao so special. Please note that our Conrad Executive Lounge is under construction at the moment but it will come back and we expect to re-launch it with the beautiful view, excellent amenities and flawless service by Chinese New Year. We will look forward to your return.
Kind regards,

Meridith Beaujean
Manager Brand Compliance & Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
5 of 5 stars Reviewed October 15, 2013

The hotel has a very good location in Cotai Macau. The hotel has provided very good service to the customers. The room has provided all the facilities we need. The mattress and pillows are very comfortable and make the stay very enjoyable.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 13, 2013

We chose Conrad in Taipa for a quick getaway as everything in Hong Kong is overpriced and congested. We took advantage of a buy one get one free offer to have a break during weekdays to "do nothing" in a relaxed environment. Totally enjoyed the luxurious fittings, nice separate bath and shower. Appreciated the free wi fi to stay connected with the rest of the world. It was fast once you are on for all the gadgets we brought. Hotel staff is extremely friendly. Was impressed by different nationalities of reception staff. The pool complex is comprised of small size pools. Forget about lap swimming. Just enjoyed the jacuzzi. The changing room was neat clean and very convenient. Like the little spin dryer for drying your swimwear. Staff around the pool is very helpful too.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Conrad Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meridith B, Manager at Conrad Macao Cotai Central, responded to this review, October 16, 2013
Dear Simba HK,

Thank you for your nice review. I am very happy to read that you relaxed and enjoyed the luxury of being yourself at Conrad Macao. Apart from all the comfort offered in our suites, it is indeed our team members like the ones you encountered all over the hotel from Front Desk to Recreation that makes the difference by delivering personalized and flawless service.
We will look forward to your return.
Kind regards,

Meridith Beaujean
Manager Brand Compliance & Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Conrad Macao Cotai Central

Address: Cotai Strip, Taipa, Macau, China
Phone Number:
Location: China > Macau Region > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #1 of 89 Hotels in Macau
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Conrad Macao Cotai Central 5*
Number of rooms: 636
Official Description (provided by the hotel):
A modern luxury resort, Conrad Macao, Cotai Central offers sumptuous guestrooms and suites overlooking the Cotai Strip. Guests of the hotel can easily visit Macao’s cultural and heritage areas, stay entertained with direct access to restaurants and boutiques, or relax at the pool deck, health club or spa. Conrad Macao, Cotai Central is also conveniently connected to ferry terminals to Hong Kong and border crossing points just a few minutes away. ... more   less 
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