We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great stay for family with Kids...Have fun with Po the Panda, Alex, King Julian, Shrek” 5 of 5 stars
Review of Holiday Inn Macao Cotai Central

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Holiday Inn Macao Cotai Central to your Saves list
Holiday Inn Macao Cotai Central
4.0 of 5 Hotel   |   Senhora De Esperanca S/N Taipa, Macau, China   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #15 of 85 Hotels in Macau
4.5 of 5 stars 553 Reviews
Mumbai (Bombay), India
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Great stay for family with Kids...Have fun with Po the Panda, Alex, King Julian, Shrek”
5 of 5 stars Reviewed January 5, 2014

Holiday Inn is part of Sands Cotai Central which is combination of 3 Hotels. Its right opposite Venetian.

This hotel is fantastic place if you are traveling with Kids as you can spend time with DreamWorks characters, Parade, play games, meet Po from Kungfu Panda, Alex, King Julian, Shrek etc.

The shopping arcade is also fantastic as opposed to very confusing venertian shops. You can hop to Vnetian using the bridge connected to Holiday Inn.

''House of dancing water'' show at City of Dreams is also 400 meters away so you have access to pretty much everything in Macao if you are staying here....

We had a fantastic time here..

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this review, January 8, 2014
Thank you for choosing to stay at Holiday Inn Macao Cotai Central. We are very delighted to read that you had fantastic time with us. Hope to see you again soon
Best regards
Ernest
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

553 reviews from our community

Traveler rating
    252
    235
    48
    14
    4
See reviews for
138
139
29
81
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Thai first
  • Any
English first
Pasig, Philippines
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed January 5, 2014

It was almost a perfect stay, if not only for the long walk we experienced due to the wrong shuttle bus . Just in case you will go to Macau and will stay in one of the hotels in sands cotai be sure to take the right bus from Pier, actually before we board in we asked the lady in charge if that particular bus will go to Holiday inn & assured as in a very rude way. Our room was in the 33th floor a non smoking as i requested beforehand, and no trace of cigarette smell at all even in the hallways. Good thing that this place maintains a 5 stars standard from their cleanliness to their amenities. And i would like to thank the concierge staff particularly to their lady supervisor for helping us to our inquiries in directions and some immigration matters, as we decided to have a day tour in Hongkong city before our late flight to Manila. Another plus of this place was the 20% discount at the koufu ,Sands Cotai.

Room Tip: Stay at the higher floors
See more room tips
  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this review, January 8, 2014
Thank you for choosing to stay at Holiday Inn Macao Cotai Central. I'm sorry to hear that you have encountered inconvenience at the shuttle service, please accept my apologies and I will share your experience with the departments for improvement. However, it's grateful that our concierge has assisted your trip to Hong Kong up to your satisfaction and the concierge team are very happy to hear your kind words. Lastly, Koufu food court will not extend any discount to our guests in 2014 onward. We look forward to welcoming you back in the near future
Best regards
Ernest
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 4, 2014

We reserved two rooms through the travel agency and stayed for one night. The registration process was smooth but I wonder why the front desk did not ask me to sign anything (e.g. a registration card).

Our rooms were located at 13/F, opposite to each other. The views of both sides were disappointing and we simply closed the curtains. The rooms were spacious and the bedding was good. We were quite happy when we saw that both feather pillows and foam pillows were nicely arranged on the queen size bed. Complimentary WIFI was available but the network was unstable. I could use it in my dad's room but it was hard to stay connected in my own room.

Staff from the operator, concierge and housekeeping were nice and helpful. When I asked for extra bottles of water, the process was efficient and it only took around five minutes.

The overall experience was good but improvement in the amenities are definitely necessary. E.g. the TV resolution was unacceptable, and I was a bit frustrated when I only saw the overhead shower head in the shower room...Is it possible for the hotel to add the hand showers??

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this review, January 8, 2014
Thank you for your feedback and the valuable comments. We are delighted to know that you were happy with our service especially the one from Housekeeping. We have taken note on the feedback regarding the TV, WiFi and amenities that have been shared with departments concerned for improvement. Look forward to welcoming you back in the near future
Best regards
Ernest
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
2 reviews
5 of 5 stars Reviewed January 3, 2014 via mobile

We repeatedly come back and stay in this hotel as we really enjoy the hospitality from the staffs. They listen to customers' needs and make them feel special even for an ordinary guest!!

Will definitely come back soon, and stay tune for any spcial events and offer

  • Stayed December 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this review, January 4, 2014
Thank you for your feedback after your recent visit. It's a great pleasure to receive a positive comment from our regular guests like you. We will keep doing the right thing and showing we care to make our guests happy. Look forward to welcoming you back in the near future.
Best regards
Ernest
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 1, 2014

We stayed there last sunday for one night. The overall experience is quite good until when we checked out.
New decorations, comfortable bed with pillow selections, excellent location that is close to all the spots you need to go in Macau.
We ordered room service and food was really good that worth the price, the lady on the line is very sweet and poi let, too.

Bad things started when we went check out, the staff was extremely rude - I am so regretted that I forgot her name so I can not file a complaint. I talked to her in cantonese and the only language she responded to me was mandarin. I understands mandarin which was fine but what about my boyfriend standing next to me? Couldn't she just speak English when there is a non-mandarin speaker around? And there was a problem in the bill said we used the wifi service when the time we were not even in the room - she had this unbelievably rude attitude towards me as if I was lying. When I insisted saying "we didn't use the wifi, if we did we would pay for it but WE DIDNT", and she smashed the calculator on the table without saying a thing. OMFG, SO PROFESSIONAL. When we checked in we use my bf's card to pay room fee and deposit rather than using mine to book the hotel in booking.com, it should be all on the record but somehow this staff got so confused and insisted that I was wrong and I should give her my card to make another transaction(????). It took her some time to figure out what was going on and of course again that attitude as if it was my fault. Maybe it would be easier if you SPEAK IN ENGLISH OR CANTONESE THAT WE BOTH UNDERSTAND. After we signed the bill and everything - not even a thank you! She ruined my mood of the day and I just kept thinking about that all day - never been treated like this before in any hotel.

This is a nice hotel but cause of that staff - sorry, only a 3/5.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this review, January 3, 2014
Thank you for sharing your stay experience. We want our guests to be able to relax and enjoy their stay on every aspect of service we provide and we apologize for the part of service that we have fallen short to meet that expectation. Rest assured these valuable comments of yours are addressed with our respective departments and team members as reinforcement of our efforts and commitment to providing our valued guest a quality and comfortable stay.
Best regards
Ernest
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 26, 2013

They can response all my request!and the guest manager Miss Anthea So can response my claim quickly!I request for non-smoking and city view late check out ,free WiFi .They can promise all my request.Holiday inn Macao coati Central is my favorites.

Room Tip: Deluxe room is better.
See more room tips
  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this review, December 27, 2013
Thank you for your feedback and we are so delighted to hear 'The best service of Macau'. I have shared your compliment to Anthea who very much appreciated your kind words. We look forward to welcoming you back in the near future
Best regards
Ernest
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malaysia
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 25, 2013

Room spacious,clean. I booked during the 5 days sale, so worth it cos free wifi. I heard some customer complaints why need charge for the wifi service. So make sure when the time u do the reservation, the wifi service is inclusive. Bring 2 kids. Swimming pool good.
The room is exactly the same at the website.
If u want go to town centre then here is not tat suitable..... Very far away.
Nearby here food expensive and not yummy......
I bought the shrekfast package for kids, kids enjoy very much cos they not eating , but
If no bring kids can skip.
Recommend The Grand Buffet -grand lisboa( need booking)

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ernest C, Manager at Holiday Inn Macao Cotai Central, responded to this review, December 25, 2013
Thank you very much for choosing to stay at Holiday Inn Macao Cotai Central. We are glad to know that your kids enjoyed the Shrekfast. Starting from Jan 1, 2014, our hotel will provide free WiFi for all our in house guests. Hope to see you again soon.
Best regards
Ernest
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Holiday Inn Macao Cotai Central? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Macao Cotai Central

Address: Senhora De Esperanca S/N Taipa, Macau, China
Phone Number:
Location: China > Macau Region > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 85 Hotels in Macau
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holiday Inn Macao Cotai Central 4*
Number of rooms: 1224
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Orbitz, Expedia, Cheap Tickets, Agoda, Tingo, Despegar.com, Ctrip TA, Hotels.com, HotelTravel.com and Odigeo so you can book your Holiday Inn Macao Cotai Central reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Holiday Inn Macao Cotai Central, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.