We reserved two rooms through the travel agency and stayed for one night. The registration process was smooth but I wonder why the front desk did not ask me to sign anything (e.g. a registration card).
Our rooms were located at 13/F, opposite to each other. The views of both sides were disappointing and we simply closed the curtains. The rooms were spacious and the bedding was good. We were quite happy when we saw that both feather pillows and foam pillows were nicely arranged on the queen size bed. Complimentary WIFI was available but the network was unstable. I could use it in my dad's room but it was hard to stay connected in my own room.
Staff from the operator, concierge and housekeeping were nice and helpful. When I asked for extra bottles of water, the process was efficient and it only took around five minutes.
The overall experience was good but improvement in the amenities are definitely necessary. E.g. the TV resolution was unacceptable, and I was a bit frustrated when I only saw the overhead shower head in the shower room...Is it possible for the hotel to add the hand showers??
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