I stayed for 2 nights at the Holiday Inn Macau Cotai Central. The Holiday Inn is a part of a massive development which encompasses a Conrad and a yet-to-open Sheraton. The hotel is located opposite the Venetian and Four Season Macau and adjacent the 'City of Dreams' which houses the Grand Hyatt, The Hard Rock Hotel and 2 other hotels. Staying at the Holiday Inn hotel gave me access to a number of shopping, dining and gaming options all within walking distance of each other.
The hotel provides a complimentary shuttle service from the ferry terminal and airport at regular intervals. The front desk at the hotel is super efficient. Despite my stay over a busy weekend my check in and check out barely took a few minutes. The house keeping of the hotel is very good. The hotel has many dining options. The food and presentation at the much hyped Dynasty 8 restaurant was below expectation. The service was however prompt. I had breakfast at the Xin restaurant and it was an average buffet. The egg station ran out of cheese and to my amazement the chef did not make an effort to call in some supplies. I had my omlette without cheese! The hotel lacks personalisation. In my reservation, I had asked for wine glasses to be placed in my room. Despite the instruction available with the hotel, the wine glasses were not in my room. Soon after I checked in I called in for tea bag sachets of Darjeeling or English breakfast tea. The replenishment never had these options available. I had to call in for my choice of tea every time. There is no system of tracking guest preferences at the hotel. The room is basic. The pillows are uncomfortable. The shower experience was bad due to inadequate water pressure. My expectations for good service was high as the rates of the hotel were comparable to other five star options where I would expect a high level of service. There was much to be desired in the overall experience. Poor value for money for a brand like Holiday inn which screams VFM.
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