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“perfect!” 5 of 5 stars
Review of Hotel Okura Macau

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Hotel Okura Macau
5.0 of 5 Hotel   |   Avenida Marginal Flor de Lotus, Cotai, Macau, China   |  
Hotel amenities
Ranked #7 of 89 Hotels in Macau
Certificate of Excellence 2014
Tw
1 review
“perfect!”
5 of 5 stars Reviewed October 4, 2013

my husband and l spent 2nights in sep.the hotel is wonderful! the service is perfect! the room was beautiful!the staff were very helpful before we arrived in answering our questions and help me to prepared some surprises for my husband's birthday!l would not look anywhere else for my next stay trip to Macau as okura is my new happy place!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review, October 14, 2013
Dear Q L,

Thank you for choosing Hotel Okura Macau for your special occasion. We are happy that you and your husband were able to have an unforgettable stay at our hotel during such a special day. It is our pleasure to have been able to help make this a wondrous celebration.

We eagerly hope you will stay with us again at Hotel Okura Macau for all your special occasions.

Hotel Management
Hotel Okura Macau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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613 reviews from our community

Traveler rating
    403
    142
    43
    12
    13
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
1 review
5 of 5 stars Reviewed October 2, 2013

Nice and friendly staff. Room is clean but room air conditioning is not cool enough. Very impressive stay as my parent's 40th anniversary. Room has been upgrade and they received a very special greeting gift, which is surprise welcome dessert and wine:) Shuttle buses are good connection. But the shuutle bus station is taking time to walk from the hotel lobby.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review, October 14, 2013
Dear Tracy T,

Thank you for staying at Hotel Okura Macau for your parents’ 40th Anniversary. It is our delight to be able to surprise our guests on their special days. We hope they enjoyed the room and our surprise gift.

In regards to the air conditioning, we will inform the respective department for further action; we hope it was not too much of an inconvenience. Due to the design of the property, the shuttle bus station is a bit of a walk; however, our hotel does offer complimentary bus service from our hotel entrance to the shuttle bus station every 15 minutes for your convenience.

We hope you will choose Hotel Okura Macau again for your next visit.

Hotel Management
Hotel Okura Macau
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Hong Kong, China
1 review
5 of 5 stars Reviewed October 1, 2013

The services of the hotel is really great! Nice Resort View Room, Great services from the staff. Even though it is rainy, i can swim at the indoor swimming pool and enjoyed the jaquzzi. The sauna room have nice view. I watched the sunrise there. Really good experience. I will go Okura Hotel again next time when i go Macau!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review, October 2, 2013
Dear Sasa L,

Thank you for your many praises about Hotel Okura Macau. It is heart-warming to know that our guests are able to bask in the beauty and comfort that is Hotel Okura Macau. We are especially glad that you were able to witness the sunrise in such a relaxing environment.

It brings us great joy to know that you will choose our hotel again, and we enthusiastically look forward to your next stay with us in the near future.

Hotel Management
Hotel Okura Macau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
5 of 5 stars Reviewed September 28, 2013

Unpredictable excellent service quality that made us feeling surprise and delighted, warmth and friendly attitude of staff, delicious food, clean and modern environment that gave us happy and unforgettable memory.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review, October 2, 2013
Dear Cheung832 C,

Thank you for such positive feedback. It puts a smile on all of our staffs’ faces to know that they were able to provide our guests with excellent service and the perfect ambiance to make your stay unforgettable.

We hope that your will visit us again in the near future; we would love to help you make even more unforgettable memories.

Hotel Management
Hotel Okura Macau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 27, 2013

I was post-celebrating my boyfriend's birthday and kept contact with the customer service ladies. They are very nice and do their best to accommodate my request. I have to postpone the check-in date due to typhoon, and the reservation staff is very good too. Overall, I do think their customer service is great. Room is very clean and the decor makes us feel peaceful and harmony. A very nice stay.

Only one criticism is I can hear some tv noise from the next room during sleep, not very sure if people turns the tv to very high volume.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review, October 2, 2013
Dear Tracy N,

Thank you for taking the time to write a review from your recent stay at Hotel Okura Macau. We are pleased to have been of service to you, especially during the unexpected weather conditions. On the bright side, we are extremely happy to know that our staffs were diligent and friendly in assisting you to rebook.

In regards to the noise level in the next room, sometimes guests will not notice how high the volume is, however, we will try our best to make our rooms more sound proof so that all our guests are able to have a good night’s rest. We eagerly look forward to your next stay with us at Hotel Okura Macau.

Hotel Management
Hotel Okura Macau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
5 of 5 stars Reviewed September 27, 2013

the trip start with very warm and helpful welcoming at the check in counter by Mr. Samuel Alejandro, especially we have been upgraded into superior room. The room is well mantain with good follow up of service we have requested for. My friend like the outdoor swimming pool very much. In nutshell, we enjoy our stay very much and believe it's good value of money. The only downside is the wifi access is not very stable and the speed is not promising.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review, October 2, 2013
Dear Sharaht830,
Thank you for your valuable feedback from your recent stay at our hotel. We are elated that you were able to submerge yourself in our hotel’s facilities and services. Our staffs are constantly working hard to improve our service standards so that all of our guests receive the Okura experience.
In reference to the WiFi, we have informed the related department and are working diligently to correct this inconvenience. We earnestly await your return to Hotel Okura Macau in the near future.
Hotel Management
Hotel Okura Macau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hk
1 review
4 of 5 stars Reviewed September 26, 2013

During my stay, I liked the room that make me feel comfortable and relaxing, but I felt the water power of jacuzzi was so weak, not much energy. I suggest reserve for free mini bar for customers, like galaxy hotel. I really like your swimming pool, but I feel the time is so limited. I hope you can provide late check out at around 1pm.

Room Tip: For sleep quality, suggest for adding some new pillow
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OkuraMacau, Guest Relations Manager at Hotel Okura Macau, responded to this review, October 2, 2013
Dear Annie0924,

Thank you for taking the time to share some comments from your recent stay at Hotel Okura Macau. We appreciate your praises as well as your suggestions for improvement; it will be submitted to the related departments for further action. We are delighted that you were able to enjoy the swimming pool; it is currently being expanded for your future enjoyment.

As always, we hope that all our guests will have a more than satisfactory stay at our hotel, and it is our deepest wish that you will visit us again in the near future so that we will have the chance to exceed your expectations.

Hotel Management
Hotel Okura Macau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Okura Macau

Address: Avenida Marginal Flor de Lotus, Cotai, Macau, China
Location: China > Macau Region > Macau
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 89 Hotels in Macau
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Okura Macau 5*
Number of rooms: 488
Official Description (provided by the hotel):
The legendary Okura Hotels & Resorts brings its signature blend of modern comfort and tradition to the Galaxy Macau™, providing a distinctly Japanese interpretation of “World Class, Asian Heart” hospitality for guests at this spectacular resort. Leisure and business travelers at Hotel Okura Macau can choose from opulent suites or luxurious guest rooms that offer the highest-quality relaxation through Okura’s harmonious combination of function and comfort. Hotel Okura Macau was founded on the principle that its hotels must consistently offer the best accommodation, cuisine and service … a complete experience that visitors to Macau may now experience for the first time, only at Galaxy Macau. ... more   less 
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