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“Outstanding Rooms” 5 of 5 stars
Review of Galaxy Hotel

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Galaxy Hotel
5.0 of 5 Resort   |   Avenida de Cotai, Cotai, Macau, China   |  
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Ranked #9 of 89 Hotels in Macau
Certificate of Excellence 2014
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
“Outstanding Rooms”
5 of 5 stars Reviewed January 17, 2014

Galaxy has the best rooms that I have stayed at in Macau thus far. Very comfortable large room that offered great features. The room was clean and nice looking. The hotel is located near several great restaurants within a short walking distance. Overall I was very impressed and would stay there again. The only downside was most of the coffee shops did not open in the morning until 8:00am. It was tough to find a good cup of coffee before 8:00am.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, January 20, 2014
Hi Soar573,
Thank you for your review and great to hear you had a wonderful time! I must agree with you our central location is unbeatable for exploring the old Taipa. Thank you for taking the time to write us a review and we appreciate your kind words! We are sorry the coffee shops are not available during the early hours but assure you that our in room dining services can fix you a good cup of coffee anytime. It was a pleasure to have you as our guest and we all look forward to welcoming you back to Galaxy Macau!

Warmest regards,
Nathan Yu
Guest Care Manager
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1,190 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (240)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Hong Kong, null, Hong Kong
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 16, 2014

Amazing hotel with great service from the Galaxy staff, a friend and I stayed for one night and had a lovely stay. Spacious and comfortable room, clean bathroom and efficient room service. You pay for the experience, it was just a shame that the resort deck and wave pool were closed for renovations, as that was the deciding factor of our stay (despite being winter, we still wanted to check it out). Happy with the complimentary WIFI, but complimentary mini bar was a bit of a let down as there was only a few soft drink and beer cans.

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, January 20, 2014
Hello Angela K,
Thank you for your review. We are delighted you enjoyed your stay with us. It is always great to hear compliments of our room service. I will be sure to share your comment with the team and look forward to welcoming you back in the near future with our wave pool ready to serve you.

Best regards,
Nathan Yu
Guest Care Manager
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Melbourne, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 14, 2014

What are fantastic entertainment complex at the Galaxy Macau.
The service exceptional from arrival to departure and it is recommended as A++ to all.
The Hotel room we stayed in was the right size, extreamly clean and had all the mod cons you could ask for.
The wave pool (on the second floor) is an awesome attraction for all ages with the best breakfast I have ever had (Festiva), the most amazing nightclub I have been to (China Rouge), Whisky Bar (Macallan), Italian restaurant (Terazzo)....it goes on and on.
I will be back again very soon.

Room Tip: Ask for the Premium rooms over looking Macau
See more room tips
  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, January 15, 2014
Dear Mario P,
Thank you so much for your 5-star review! Great to hear you enjoyed the lovely view from your Premier Suite and had a fantastic experience trying out the various restaurants & bars we have in Galaxy Macau. I have passed on you kind words to the team here at the hotel and we look forward to welcoming you once again in the near future.

Warmest regards,
Nathan Yu
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Bhuj, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 11, 2014

excellent hotel....rooms were too good...huge rooms ....very clean...service was good....one of the best or no.1 hotel in macau...casino is there so its fun...amazing place to stay with family with kids

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, January 13, 2014
Hello sunny116,
I was happy that you enjoyed your room and had a great time at the casino. Please do come and visit us again in the near future and we look forward to welcoming you back to us.

Best regards,
Nathan Yu
Guest Care Manager
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Taipei, Taiwan
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 9, 2014

Stayed there 2 nights . The service was good. Very clean and comfortable hotel. Very magnificent Crystal Hall. For sure,I will bring friends to come to this fun place again. Compare to other casino and hotel, Galaxy is my first choice to have fun and stay in Macau.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, January 10, 2014
Hello JessieLin,
It is always great to hear our staffs provide excellent service and left a lasting impression. Your review will be shared with the entire team and they will be very happy to read all of your kind words. Last but not least, thank you for taking the time to write us a review. Your recommendation is our biggest compliment. We look forward to welcoming you back in the near future.
Sincerely yours,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
2 reviews
5 of 5 stars Reviewed January 8, 2014

Stayed there 2 nights at the Premier Suite. The service was excellent. Special tanks to Nathan Yu for the personal efforts. They know international service standards. Compared to other hotel/casinos in Macau, this has the best selection of food and at reasonable prices. Place is aimed at families though..

Room Tip: The Premier suites got an excellent Jacuzzi
See more room tips
  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, January 9, 2014
Dear Termsak,
I take pleasure in arranging a nice stay for you as a friend. I was very glad to know that our caring and efficient team members at the Front Desk welcomed you warmly and had you settled into your Premier Suite in good time. As with any business like ours, the greatest advertisement is word of mouth from a satisfied customer. It’s always our goal to retain you as a satisfied customer and please feel free to reach me for your arrangement in the future.

Happy New Year!
Nathan Yu
Guest Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dalian, China
1 review
5 of 5 stars Reviewed January 6, 2014

I asked some supprise because it was me and my wife's 1st trip together. I throught it ganna be only a bottle of wine or... Actually they upgrates to suites room and with a big big supprise ....I love this trip with so excellent experience in Galaxy

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, January 9, 2014
Dear zhang z,
Thank you very much for your kind words. We are delighted that you & your wife decided to make Galaxy Macau a part of your special celebration and of course that you have enjoyed a memorable holiday. I will take pleasure sharing your notes with the related team who most truly appreciate hearing from satisfied guests. It was a pleasure to have you as our guest and we all look forward to welcoming you back to Galaxy Macau!
Warmest regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Galaxy Hotel

Address: Avenida de Cotai, Cotai, Macau, China
Phone Number:
Location: China > Macau Region > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 89 Hotels in Macau
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Galaxy Hotel 5*
Number of rooms: 1500
Official Description (provided by the hotel):
As one of the three hotels in Galaxy Macau, the Galaxy Hotel’s 1,500 rooms and suites represent an evolution of resort accommodations. Luxurious and beautiful, these contemporary rooms offer five-star amenities throughout and stunning views that stretch to the city or water landscape. Guests staying at Galaxy Hotel also enjoy free access to the world's largest skytop wave pool and many other recreational facilities and over 50 dining outlets at Galaxy Macau. All rooms at Galaxy Hotel afford guests a level of deep comfort that conveys a kind of respect that only a host with true Asian Heart can present. ... more   less 
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