We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great place to stay with the family....” 5 of 5 stars
Review of Galaxy Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Galaxy Hotel to your Saves list
Galaxy Hotel
4.5 of 5 Resort   |   Avenida de Cotai, Cotai, Macau, China   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Ranked #11 of 85 Hotels in Macau
Sydney, Australia
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
“Great place to stay with the family....”
5 of 5 stars Reviewed April 15, 2013

One of the best ‘super-hotels’ to stay at in Macau. We have stayed here numerous times now as it is one of the few hotel / casino hybrids of its type in Macau that actually caters for families as well as those who want to empty their pockets in the casino. The outdoor / beach / pool complex is great for kids and a nice place to chill out with a cocktail. Likewise, the games room with free play arcade and softplay area entertained us for hours although on our last visit they were being ‘refurbished’ so you may want to check they are still a fixture before you book. The outdoor restaurant – Oasis has never disappointed both in service and food quality although after 4-5 visits so far we are yet to see any other diners in there! The whisky lounge was a personal favorite as I managed to get half an hour of peace and quiet whilst enjoying a cigar and a sample menu of whiskies which I was kindly talked through by an onsite expert. In terms of the casino, its pretty much what you would expect although definitely geared more towards the ‘professional’ gambler based on the minimum stake levels of the tables – if you are after a casual flutter then I would suggest gambling elsewhere as your kitty will last longer. The shopping area is predictably vast but does contain a few souvenir type shops rather than just super-luxury brands with the prices to match. I would avoid the food hall which has a ridiculous system of ‘fill a card with money, use it to pay somewhere else, collect your food from yet another place and your drinks somewhere else too’ not only confusing but time-consuming. The rooms are spacious and well kitted out – I’d recommend a pool view….

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, April 17, 2013
Dear Eddseven,
Thank you for your continuous support to Galaxy Hotel and we appreciate you for articulating the details of your experience. It is through communication, such as yours, that we are better able to monitor and improve services for our guests. I was absolutely delighted to read that you have always enjoyed this hotel with a great choice of the many facilities and eateries. We are sorry the Kids Zone was closed during your stay and please be assured that we are only trying to offer an even better place for our guest with kids. It was a pleasure to have you as our guest, my great team here who along with myself hope to be able to welcome you back and once again to meet your expectations.

With warmest regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,074 reviews from our community

Traveler rating
    640
    330
    70
    18
    16
See reviews for
313
284
57
77
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (222)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Johor Bahru, Malaysia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 15, 2013

Stayed two nights at the hotel. Was very impressed by the level of courtesy displayed by staff of the hotel - every staff, no matter what position, will greet us when they see us in hotel corridors and hotel premise.

Free mini bar is stocked well with snacks, we had some very nice potato chips which we later sought from a convenience store to buy back home :) The swimming pool looks awesome too, too bad we didn't get to play in it since the weather wasn't too good.

Beds are really comfy. However, the design of the shower does not seem to be able to keep water in the shower. We had water puddles outside of the shower everytime we showered. The door could be designed to close completely instead of having a 1cm gap between door and wall.

Shops and eateries can be located within hotel vicinity. The choices are good, however the variety seem to lack with comparison to Venetian Macau. Hopefully more outlets such as Lord stow's egg tarts can be added into the shops in future.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, April 17, 2013
Dear occo 1136,
I was delighted to read that first and foremost you mentioned how friendly and helpful our staffs were during your time with us - they will be more than happy to read this as well! I wish to also thank you for your constructive feedback regarding design of the shower room door as well as the choice of eateries in the hotel. I will be sure to pass along your comments to the teams so they may utilize it to improve their areas. It was a pleasure to have you as our guest and we look forward to welcome you once again in the near future.

My best regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, null, Hong Kong
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 15, 2013

This Is My Second times to choose this hotel. It's Very Nice and Great Room.
I Hope can get more discount or gift when i'll stay for here again.
Fun and enjoyable, very relaxed holiday.
“A wonderful experience”

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, April 17, 2013
Dear Ki C,
I was absolutely delighted that we have, once again, met your expectations on this stay and you have an enjoyable holidays with us. please do come back again soon for more great experience.

My kindest regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 15, 2013 via mobile

Stayed for one night. Check in was smooth and efficient and the staff made an effort to communicate in English. Was told that my room would only be ready at 5pm. But after making some noise about it, they 'upgraded' my suite booking from the 8th floor to the 33rd! Go figure! Got into the room and it was exactly as promised in the website. Great mini bar. Things became interesting when I went to check on a piece of lost property. The front desk staff were really unhelpful! They told me "go look for a member of the security staff" without even directing me where to go! Fortunately, it being a casino, there were many around and I managed to ask one of them who was standing outside the lift. I think he was Nepalese but he was sooooooooo helpful! Eventually he managed to direct me to the concierge Eddy who helped me in my case. Strange that the front office staff didn't think of that at the start. One of them even asked me if I was a guest! I mean... Should that really matter? Otherwise an excellent place to stay.

Stayed April 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, April 17, 2013
Hello Ironyogi,

I wish to thank you for your feedback as it offered valuable insight to the service of our hotel.We usually pride ourselves in showing attention to detail and looking after the needs of all our guests. I was disappointed to read your comments, particularly in relation to the staff, and do apologize for the service level you have received. In order to understand exactly where we fell short with regards to service, I would very much appreciate if you could find the time to write and provide some more details so that I may look at how to improve the team. I do hope that we can look after you once again in the near future.

Sincerely yours,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, null, Hong Kong
1 review
5 of 5 stars Reviewed April 14, 2013

Amazing hotel and nice service.Easy transportation to visit Macau anywhere by hotel shuttle bus. Dining in hotel or find restaruants nearby just 10 minutes walking. Time is too short for us as we only stay for one night. Plan to take my family again. Will experience the staying of the other two: Hotel Orkura and Banyan Tree which are also highly recommend by friends.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, April 17, 2013
Dear Zavanlia W,
Firstly, thank you for taking the time to leave your comments. I was absolutely delighted to read that you enjoyed your stay at Galaxy Hotel and that we met your expectations. Please do come back again soon for more than one night if you can!!

Best regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westlake Village, California
Top Contributor
92 reviews 92 reviews
22 hotel reviews
Reviews in 34 cities Reviews in 34 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed April 14, 2013

Galaxy is an entire complex with 4 hotels - galaxy, crystal, okura and banyan tree. In the next few years, there will be a marriott and ritz carlton or 4 seasons. You really don't need to leave the place - there is a wave pool, several regular pools, butterfly garden, etc, etc on the roof. There are over a dozen eateries from fancy to fast food.
When you step out, many, many shuttle buses are lined up to take you over to old Macau area, ferry terminals and several other places. ALL free!
I was surprised that the casino is not its main attraction. You actual have to look for it.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, April 17, 2013
Dear Caroline T,
Thank you for the lovely review. I was thrilled to read that your stay was a success and you like the design concept of having a variety of choice for foods and entertainment all under the same roof. It was a pleasure to have you as our guest, we hope to be able to welcome you back and once again to meet your expectations.

Warm regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
4 of 5 stars Reviewed April 14, 2013

we are the second times to choose your hotel. It leaves me good impression at all , the room is neat and tidy , but pay attention to the tables , it is so dirty . And also , inside the toilet , the shower cap box is empty , it should be checked carefully next time , because it is used .

moreover , the toilet cleaner in the lobby is so rude, when we finished toileting, there are some water running out of the tub , the cleaner shouted at us whatever we tried to explain it is not our fault , she dont listen at all. it left us with anger.

Room Tip: higher floors have good view
See more room tips
  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
galaxymacau, Manager at Galaxy Hotel, responded to this review, April 17, 2013
Dear valued guest,
Thank you for taking the time to comment on your recent stay with us. While I was pleased to know that enjoyed our services, still, I was disappointed that you had issues during your stay with us and I would dearly like you provide us more details so we may do the follow up ourselves to make improvement. I would be delighted to speak with you further regarding your stay and hope we may once again have the opportunity to meet your expectation. Please do not hesitate to contact me at your earliest convenience at nathan.yu@galaxyentertainment.com

With kindest regards,
Nathan Yu
Guest Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Galaxy Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Galaxy Hotel

Address: Avenida de Cotai, Cotai, Macau, China
Phone Number:
Location: China > Macau Region > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 85 Hotels in Macau
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Galaxy Hotel 4.5*
Number of rooms: 1500
Official Description (provided by the hotel):
As one of the three hotels in Galaxy Macau, the Galaxy Hotel’s 1,500 rooms and suites represent an evolution of resort accommodations. Luxurious and beautiful, these contemporary rooms offer five-star amenities throughout and stunning views that stretch to the city or water landscape. Guests staying at Galaxy Hotel also enjoy free access to the world's largest skytop wave pool and many other recreational facilities and over 50 dining outlets at Galaxy Macau. All rooms at Galaxy Hotel afford guests a level of deep comfort that conveys a kind of respect that only a host with true Asian Heart can present. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Agoda, Tingo, Despegar.com, HotelTravel.com, Travelocity, Ctrip TA, Odigeo and TripOnline SA so you can book your Galaxy Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Galaxy Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.