The Good: The 'hardware' -- physical aspects -- of the hotel cannot be better. It's grand yet subtle, comfortable but highly sophisticated. Booked a Grand Deluxe Suite for 2 nights, with a separate living room, bedroom and a bathroom which is almost identical to the size of the bedroom. Very comfortable bed with 2 big-screen HDTVs. Nespresso machine with 6 capsules a day. Very clean. Breakfast at mezza9 was included in price. Pre-check-in econceirge request of iron and iron board was already in room when i got in. Tours were booked at a 10% surcharge.
The Bad: I booked the City of Dreams package and check-in staff seems a little lost at what was offerred. Enquired about whether I could use the CotaiJet ticket into Kowloon instead of Hong Kong was met with a blank stare. Was told to bring the letter to the casino to register for membership to get the MOP300 City Dollars but was met with blank stares (yet again) at the membership counter, who was manned by one of the rudest service person you can meet in macau, who claims that she would credit the mop300 into my membership card for use only in the slot machines (which did not materialise). Could not find the ipod docking station in my room. Nespresso machines available but you could only find the chinese tea-cups and other cocktail glasses in the minibar, which pretty much defeats the purpose.
Point to note for elite Gold Passport members : there is no separate elite check-in counter. Check-in and -out seems to be free for all, queue wherever you want, rush up whenever you feel like it. Roped queuing area was not observed or enforced. No mention of my elite status (albeit only Platinum) and no frills whatsoever was offered. In fact I had to mention my status to the check-in lady before she typed away and said yes, you are platinum member. Asked if the hotel will be giving me anything but she only mentioned what I have read on the website on the list of benefits I am entitled to already as a platinum member. Told that I will get the best room in my category but no lounge access. Not sure about the best room as it seems rather vanilla and ordinary to me, being stuck in a room facing the airport in the middle of the hallway (was told that corner rooms have a 3-way view, but was not given those). Hotel directory claims that all club floor and suites guests have access to the lounge, so called guest services to confirm this, but was again turned down.
Breakfast on the first day seems impressive, but repetition on the 2nd day made it boring. Interesting interaction between the manager and staffs who apparently made their displeasure with the manager obvious to all those who care to listen in.
All in all, GH Macau is an excellent hotel if you are after the hardware of what a luxury hotel should be, but the hotel essentially needs to offer some warmth and sincerity from the service staff, who ought to be trained to be more interpersonal with the guests rather than just to get the job done and send the guest along. I would have expected more from a GH hotel, instead of leaving me wondering why I didn't check into my usual Venetian which is just across the road.
- Official Description (provided by the hotel):
- Grand Hyatt Macau hotel is located in the Cotai area between the islands of Coloane and Taipa, off the tip of Macau Peninsula, China. Our Cotai hotel is part of the City of Dreams urban resort integrating entertainment, dining and shopping options. The hotel features 791 rooms & suites with spectacular views over Cotai and the west banks of Pearl River.With well-equipped MICE facilities and signature restaurants, Grand Hyatt Macau hotel promises to provide magnificent services to every guest visiting the cosmopolitan cultural city of Macau.Our hotel in Cotai is easily accessible from Macau and Taipa ferry terminals, China Border Gate and Macau International Airport. ... more less
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- Also Known As:
- Grand Hyatt Macau Hotel Macau