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“Been here many times, classy hotel for Macau” 5 of 5 stars
Review of Grand Hyatt Macau

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Grand Hyatt Macau
5.0 of 5 Hotel   |   City of Dreams, Edtrada do Istmo, Macau, China   |  
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Ranked #8 of 85 hotels in Macau
Hong Kong, China
Top Contributor
60 reviews 60 reviews
44 hotel reviews
Reviews in 26 cities Reviews in 26 cities
35 helpful votes 35 helpful votes
“Been here many times, classy hotel for Macau”
5 of 5 stars Reviewed October 20, 2013

As you can imagine many of the Hotels and Casinos in Macau are a bit gaudy and over done, but that's part of being in Macau or Las Vegas. I prefer a classy hotel and this Grand Hyatt is great, both this one and the one in Guangzhou are showing their new design look of wood and sophistication. Great hotel lobby cafe with live music at night and a good restaurant in the hotel too. I always take the Club tower and access to the Club lounge, which is well worth it. The Pool is also huge and heated in the winter months, and not too busy so it's a great place to relax. Most guests from Asia are in the casinos and don't use the pool, perfect to relax on the weekend. The hotel is still close to all the other big casinos such as the Venetian which is still worth a visit, but its jammed packed and for me not the place to stay.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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446 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
1 review
4 of 5 stars Reviewed October 8, 2013

A wonderful hotel for families traveling in Macau, the Grand Hyatt offers spacious suites and wonderful service that make it a wonderful hotel for a stay in Macau. It is much quieter than the other hotels in Cotai and has an excellent free bus system that it shares with the other hotels in the City of Dreams. If you want to get away from the crowds that you will definitely find in the Venetian, and want to stay in the Cotai side, then this is definitely the hotel for you.

Stayed July 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 2, 2013

I stayed in this hotel for business for about 3 nights using all of its conference and meeting facilities. Very satisfied with the hotel. The room is huge, with separate living room and bedroom, room service were fast and surprise, surprise food was quite tasty. Everything is clean, practical (when a hotel has power point near the bed, that will get a thumbs up from me) and the staff was overall just great. From the arrival, to meetings and all through our business lunches, the service was quick, non intrusive, warm and ready to help.

If I were to comment about something, it is the hot shower. It took quite a long time before it warmed up. The bed was excellent and getting from the hotel to casinos and shopping was definitely easy. If I were to visit Macau again, Grand Hyatt is for me.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 27, 2013

The hotel is located a city of dreams and it is just five minutes away from the airport.the staff was very nice and helpful.the room was infront of the swimming pool and the room was clean.there are many restaurants and some buffet restaurants.i would recommend this hotel every time I come here but there are other hotels.but I would like you to recommend this hotel.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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foshan
1 review
4 of 5 stars Reviewed September 26, 2013

I stay in hyatt often there Quality of service is improved at the highest leve,
restaurants are good with great flavours and taste,
Recent visit was for one day only but it is so relaxing and there isala spa is my favourite.
must try, There are so many place of interest within this camp, Casino, Dancing Water Show, and the best Club in Macao ,

Room Tip: higher floors are good to stay
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  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 21, 2013 via mobile

I visit Macau quite often and the thing that has let the hotels down in the past has been the quality of staff service. I have stayed at the Grand Hyatt in Macau before and I must say the service has come on dramatically. I couldn't fault any of the service. Easy check in. Walked to my room by the manager. Was given the exact same corner suite I had on my last visit that they had remembered. Fantastic room with every amenity you could want including a nespresso coffee machine which made getting up the morning much more pleasurable. Definitely my hotel of choice in Macau at the moment. My only criticism was why can't they deliver the newspapers before 9.30am. I like to get up at 8am drink a cup of coffee in bed and read the paper before starting my day at 9am.

Stayed September 2013, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
32 reviews 32 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 21, 2013

so far this year its the best Hyatt Hotel ive checked in. The shopping malls adjacent to the hotel is fantastic. The meeting rooms fabulous, the food superb. The best part is the huge rooms overlooking the sea and the beautiful sunrise and the blue skies. Its close to the airport and shopping centers.. hassle free for the busy guests.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Grand Hyatt Macau

Address: City of Dreams, Edtrada do Istmo, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Macau
#7 Luxury Hotel in Macau
#7 Romantic Hotel in Macau
#10 Family Hotel in Macau
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Macau 5*
Official Description (provided by the hotel):
Grand Hyatt Macau hotel is located in the Cotai area between the islands of Coloane and Taipa, off the tip of Macau Peninsula, China. Our Cotai hotel is part of the City of Dreams urban resort integrating entertainment, dining and shopping options. The hotel features 791 rooms & suites with spectacular views over Cotai and the west banks of Pearl River.With well-equipped MICE facilities and signature restaurants, Grand Hyatt Macau hotel promises to provide magnificent services to every guest visiting the cosmopolitan cultural city of Macau.Our hotel in Cotai is easily accessible from Macau and Taipa ferry terminals, China Border Gate and Macau International Airport. ... more   less 
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Also Known As:
Grand Hyatt Macau Hotel Macau

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