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“great service” 4 of 5 stars
Review of Grand Hyatt Macau

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Grand Hyatt Macau
5.0 of 5 Hotel   |   City of Dreams, Edtrada do Istmo, Macau, China   |  
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Ranked #8 of 85 hotels in Macau
foshan
1 review
“great service”
4 of 5 stars Reviewed September 26, 2013

I stay in hyatt often there Quality of service is improved at the highest leve,
restaurants are good with great flavours and taste,
Recent visit was for one day only but it is so relaxing and there isala spa is my favourite.
must try, There are so many place of interest within this camp, Casino, Dancing Water Show, and the best Club in Macao ,

Room Tip: higher floors are good to stay
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  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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446 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
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  • Chinese (Simplified) first
  • English first
  • French first
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  • Italian first
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English first
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 21, 2013 via mobile

I visit Macau quite often and the thing that has let the hotels down in the past has been the quality of staff service. I have stayed at the Grand Hyatt in Macau before and I must say the service has come on dramatically. I couldn't fault any of the service. Easy check in. Walked to my room by the manager. Was given the exact same corner suite I had on my last visit that they had remembered. Fantastic room with every amenity you could want including a nespresso coffee machine which made getting up the morning much more pleasurable. Definitely my hotel of choice in Macau at the moment. My only criticism was why can't they deliver the newspapers before 9.30am. I like to get up at 8am drink a cup of coffee in bed and read the paper before starting my day at 9am.

Stayed September 2013, traveled solo
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Senior Contributor
32 reviews 32 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed September 21, 2013

so far this year its the best Hyatt Hotel ive checked in. The shopping malls adjacent to the hotel is fantastic. The meeting rooms fabulous, the food superb. The best part is the huge rooms overlooking the sea and the beautiful sunrise and the blue skies. Its close to the airport and shopping centers.. hassle free for the busy guests.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 15, 2013

Stayed one night here during a trip to Hong Kong . Everything about the place was fantastic. Staff are well trained and eager to help and there is great attention to detail throughout the hotel . We booked a deal which included reduced price tickets for ' house of the dancing water ' which was well worth going to see and utterly spectacular .

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Delhi
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 14, 2013

Excellent hotel, very well located. The hotel not only has the option of great shopping and casinos in the vicinity, but also the view from the room was breath taking especially sun set and rise etc. in the silhouette of the ocean. I was in a suite and it was vey spacious and very well done. Also service was quite good

Room Tip: Suite facing the ocean
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Summit, New Jersey
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed September 6, 2013

We only stayed one night in Macau, but overall, it was quite a wonderful stay. The room was big and clean, and the bed was comfortable, too! The only thing that dropped me to 4 stars, instead of 5 is the bathroom. The wall and doors were completely transparent glass! There is a wooden sliding door on the outside, but one can't be on the toilet, while someone else is in the shower. On a separate note, the front desk staff was friendly and a great big help. They assisted us in booking tickets for the ferry to Hong Kong, and they even offered to hold on to our bags for us until it was time for us to depart.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leipzig
Top Contributor
59 reviews 59 reviews
58 hotel reviews
Reviews in 26 cities Reviews in 26 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed September 6, 2013

Visited again Macau and decided to stay at Grand Hyatt. Booked a club room at hyatt.com, so no special deals.
Check in can now be done at lobby level or at level 37 in the Grand club. I did it in the lobby, was smooth. Even one of the club manager came along to pick me up and show me my room.
Rooms are the same like last year. Huge, comfortable, nice view (even from the bathroom while showering). Very good beds.
The new "feature": The new Grand Club lounge is re-opened. It was 1,5 year ago at lobby level, then as "provisorium" in the Gym, now it is located at level 37.
Stunning views to all sides, nice arrangements, and good food (I do love the mini burgers, but there is much more).
Most important: The team on-site is very good. They take care of you, they take care of kids, they look after all. It is really nice. There are not many places like this.
The Grand Club team is outstanding, espec. Yolanda and Eva do a great job. It is a "coming home experience". Many hotels promise this. This team delivers.
The kitchen team can cook, really. The menu changes daily, quality is very good. More than you can expect at a club.

What I didn't like:
Location:
Is not central. Even if you go to Taipa harbour or use the busses, it is not in the center.
Lot of constructiuon work around.
Gym doesn't offer showers. You have to go to the spa. It works, but it is not so clear to understand.

What I like:
Location:
Perfect for running outside: Did a 15k run in the mountains. It is close to a "must have run".

Rooms:
Lots of space, stunning views, perfect air condition and heating, clean, quiet.

Reception:
Fast, efficient, competent, friendly.

Grand Club:
Coming home to friends. Fabulous Food.
The team is something to fall in love with.
Have visit a couple of Hyatt Clubs, but those are the best.

Mezza9:
This is a must go restaurant. I asked: Please show me what you bought today. We had a short discussion. And I got a outstanding dinner. Like in Italy.

Room Tip: as higher as better
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Grand Hyatt Macau

Address: City of Dreams, Edtrada do Istmo, Macau, China
Phone Number:
Location: China > Macau
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Macau
#7 Romantic Hotel in Macau
#7 Business Hotel in Macau
#10 Family Hotel in Macau
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Macau 5*
Official Description (provided by the hotel):
Grand Hyatt Macau hotel is located in the Cotai area between the islands of Coloane and Taipa, off the tip of Macau Peninsula, China. Our Cotai hotel is part of the City of Dreams urban resort integrating entertainment, dining and shopping options. The hotel features 791 rooms & suites with spectacular views over Cotai and the west banks of Pearl River.With well-equipped MICE facilities and signature restaurants, Grand Hyatt Macau hotel promises to provide magnificent services to every guest visiting the cosmopolitan cultural city of Macau.Our hotel in Cotai is easily accessible from Macau and Taipa ferry terminals, China Border Gate and Macau International Airport. ... more   less 
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Also Known As:
Grand Hyatt Macau Hotel Macau

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