I visit Macau quite often and the thing that has let the hotels down in the past has been the quality of staff service. I have stayed at the Grand Hyatt in Macau before and I must say the service has come on dramatically. I couldn't fault any of the service. Easy check in. Walked to my room by the manager. Was given the exact same corner suite I had on my last visit that they had remembered. Fantastic room with every amenity you could want including a nespresso coffee machine which made getting up the morning much more pleasurable. Definitely my hotel of choice in Macau at the moment. My only criticism was why can't they deliver the newspapers before 9.30am. I like to get up at 8am drink a cup of coffee in bed and read the paper before starting my day at 9am.