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“Another great Hyatt Hotel in Asia” 5 of 5 stars
Review of Grand Hyatt Macau

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Grand Hyatt Macau
5.0 of 5 Hotel   |   City of Dreams, Edtrada do Istmo, Macau, China   |  
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Ranked #12 of 85 Hotels in Macau
Certificate of Excellence 2014
Hong Kong, China
Top Contributor
75 reviews 75 reviews
55 hotel reviews
Reviews in 30 cities Reviews in 30 cities
55 helpful votes 55 helpful votes
“Another great Hyatt Hotel in Asia”
5 of 5 stars Reviewed February 6, 2013

The Grand Hyatt Macau is a nice contemporary hotel in Macau which is connected to the CIty of Dreams and the famous "Dancing on Water" show, which is a MUST SEE !!! The service at the hotel is very good and the spa and restaurant Mezz9 is also worth visiting. The big plus to this hotel is the heated pool in the winter months.

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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497 reviews from our community

Traveler rating
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    150
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See reviews for
102
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
San Francisco
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed February 2, 2013

When we booked our room online we requested a non-smoking room on a higher floor and away from the elevator as it is noisier near there. My husband received an email from the guest service saying they cannot accommodate with our wishes as they are quite fully booked. My husband emailed them back saying in all the years we have stayed at Hyatt's properties with the same request we have never received such a negative answer and if we have not already prepaid for everything we would have chosen another hotel. The representative who sent out emails should be better train in customer relationship.
Except for the bad beginning and some minor things our stay was quite good. The reception area is spacious and uncrowded with the mainlanders which is a blessing as they tend to be very noisy and rude. The staffs were attentive and check-in was fast. The usual check in time is 3 p.m. and we thought we will to store our luggage there as our flight arrives at 11 am and it is only 10 minutes to the hotel. Luckily the room is already available and we were allowed to check in already. The lobby lounge is nice with live music at night.
We were given a Grand Suite King on the 20th floor. The sitting room is spacious with a large sofa and a high long table instead of a writing table and high chairs. The air condition here is not very good. You cannot lower the fan, it's either on with air blowing noisily or off. If you are sitting on the sofa the cold air is blowing right to your head. Electric kettle and coffee machine with different selections of coffee and tea, however there is no creamer. I don't think the housekeeping change the cups or the teapot after we used them as I found tea stain inside the pot.
The porter who took our luggages to the room does not understand English well as he didn't even know what a luggage rack is. The Internet connection is an issue also. It keeps on disconnecting and we have to log back on every few minutes.
The bedroom is also very spacious and the bed is comfortable. The bathroom is big with nice amenities. Though I would suggest they lowered the magnify mirror. Not everybody are that tall.
On our second trip back to Hyatt we were given a Club Deluxe King room and it comes with a buffet breakfast. There are quite a large selections of food to choose. For Western food you can order your eggs to your specifications and pancakes and waffles. There are a variety of pastries and breads and cereals too. For Asian food there are Chinese congee, fried rice, dumplings, steamed buns.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sydney, Australia
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 30, 2013

We spent 5 nights at the Grand Hyatt Macau and it was just perfect! We took a corner King suite and ended up on the 27th floor! It was a fabulous room ... 69 sq meters of space. It had 3 views. One showed the development that is happening in Taipa ... not a great view as such but interesting none the less ... once a casino goes there (the Wynn) you won't be able to see the ocean or what passes for Macau International Airport. The second view was of the alternate Hyatt Tower that lights up at night ... the third view was the front that looked over the pool, the Hard Rock tower, the Venetian ... Taipa and it's development. Our every wish was catered for. It was no trouble to get a taxi. One day we ventured up into Macau to the Sofitel (which is also gorgeous!) but impossible to get a taxi! Not in the right location for the regular flow of taxis! Hyatt as part of the City of Dreams is easily identified by the taxis even if they don't speak English and this is a real bonus. Overall ... great place ... great location ... great price ... great holiday!

Room Tip: Corner suite allows all views of what's happening in Taipa specifically! Go as high as possible.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Singapore
Top Contributor
62 reviews 62 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed January 30, 2013

Stayed in June last year. Booked through a good friend working for Hyatt, Overall I enjoyed my stay there very much. Food was excellent ! Especially the chinese restaurant and I would congratulate and recognize them for having one of the best Peking duck in Macao.

Room cleanliness and overall facilities was great. It is connected to other Hotels - Hard Rock, Crown and a street away from the Venetian and four seasons. I was upgraded to their suite last stay. I can recall the hospitality till now. This is an everlasting nostalgia. Hope they continue with the Hyatt standards. Porter and Concierges were friendly and helpful.

Despite having left my luggage inside the cab. The staff continue to follow up and keep me updated promptly. At last, I did not locate the luggage in the cab. I am fine losing it. Not their fault. Overall great experience.

  • Stayed June 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
68 reviews 68 reviews
39 hotel reviews
Reviews in 30 cities Reviews in 30 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed January 20, 2013

We booked the water dance package and chose the club deluxe king room. Our room was located at the Grand Club Tower and it was spacious and comfortable. We had dinner at Beijing Kitchen and the food is delicious. Breakfast at the club lounge has a good selection of food and was not crowded. The staff at the hotel is friendly especially the concierge.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 11, 2013

we selected the water dance package , is a real bonus. as the hotel is within the complex.
Room is very spacious , however lots of construction around the hotel , make the view somewhat negative .. ( at least -2 )

the outdoor pool is very ordinary , I suppose everyone is in the casino , shopping and not really into pool .... ( -2 )

we asked for Non smoking rooms , when we check in is perfect no smell , But when we return at 6PM , the bed is done so the room maker have come in, but the room is full of smoking smelll .

the entrance is very GRAND ....
Resturant is in Grand Hyatt is OK , I would not call it a surprise
If you consider the Package with Water Dance then is price have beat it all !!

Room Tip: Go with the Package with Water Dance, is Perfect and bargin price
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Hong Kong
Top Contributor
55 reviews 55 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed January 10, 2013

I have always rated this hotel the best in Macau - great Hyatt service and attached to City of Dreams which is my favorite complex (as well as House of Dancing Water it has a really cool show on regularly called Bubbles). The rooms are always impeccable and functional, although the suite we were in didn't have a desk so not perfect if you were there on business.

The only reason for the loss of the fifth star is previously the Club Lounge was on the Ground Floor and in my view the best Club Lounge ever with a wide range of food stations in the evening cocktails. It has now moved to the 3rd floor and is more of a basic club lounge now and inferior to most that I have used with the Hyatt (particularly as compared to the incredible lounge in Hong Kong run by Jake McHugh).

Room Tip: They are all good.
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Macau

Address: City of Dreams, Edtrada do Istmo, Macau, China
Phone Number:
Location: China > Macau Region > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Macau
#6 Business Hotel in Macau
#10 Luxury Hotel in Macau
#11 Romantic Hotel in Macau
#16 Family Hotel in Macau
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Macau 5*
Number of rooms: 791
Official Description (provided by the hotel):
Grand Hyatt Macau hotel is located in the Cotai area between the islands of Coloane and Taipa, off the tip of Macau Peninsula, China. Our Cotai hotel is part of the City of Dreams urban resort integrating entertainment, dining and shopping options. The hotel features 791 rooms & suites with spectacular views over Cotai and the west banks of Pearl River.With well-equipped MICE facilities and signature restaurants, Grand Hyatt Macau hotel promises to provide magnificent services to every guest visiting the cosmopolitan cultural city of Macau.Our hotel in Cotai is easily accessible from Macau and Taipa ferry terminals, China Border Gate and Macau International Airport. ... more   less 
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Also Known As:
Grand Hyatt Macau Hotel Macau

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