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“Great hotel & good location” 4 of 5 stars
Review of Grand Hyatt Macau

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Grand Hyatt Macau
5.0 of 5 Hotel   |   City of Dreams, Edtrada do Istmo, Macau, China   |  
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Ranked #10 of 85 Hotels in Macau
4.5 of 5 stars 485 Reviews
Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“Great hotel & good location”
4 of 5 stars Reviewed February 22, 2012

Modern & chic hotel, spacious room; being part of the City of Dreams complex, offered many places to eat, shop and entertainment like The House of Dancing Water show, casino, etc.
We enjoyed the convenience of the free shuttle buses that takes us around to different nearby hotels such as the Venetians, and also to the Ferry Terminal.
What I like most about the hotel is- they do provide 'Nespresso coffee' in our room; the hotel is less 'crowded' as compare the the other hotels we visited and its well connected to Hard Rock Hotel where we can conveniently visit the hard rock merchandise as & when.

  • Stayed July 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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485 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Chester, United Kingdom
Senior Contributor
42 reviews 42 reviews
25 hotel reviews
Reviews in 31 cities Reviews in 31 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 20, 2012

Booked valentines stay in the hotel as a getaway from Hong Kong. There are loads of free shuttles from the Ferry taking people to City of Dreams which is where the Hyatt is.
The check in was fast and they made sure my preferences were met (high floor, kingsize, nonsmoking). Our room was 3176, on the 31st floor with a view of the Venetian and the pool a loong long way down. The suite was big and had every possible amenity we needed i.e. nespresso machine and robes :) his and her sinks, rain shower and bath. One of the best rooms I've stayed in.
The weather was a bit cold but the pool is heated to almost 25c which is pretty good for February outdoor swimming!
We didn't eat at the hotel as the prices were a bit high for us, though we did go to Hard Rock cafe next door and Venetian has a good range of restaurants. Taipa town also has a load of restaurants which can fix you up with a claypot chicken.
We did have a glass of wine at the poolside from the Mezza9 restaurant. They have a really good wine menu (old and new world + champagne), but the thing that really stood out was the service. We were taking pictures and our waiter ran out to offer his photography skills to us, which I though was really nice and he checked up on us while we enjoyed the sunset on the outside terrace.
There's a bakery in the huge lobby serving portugese tarts and teas for light snacks or breakfasts.

Room Tip: Room 3176 for the size and dual aspect, although at the moment just the Sands hotel being built!
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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CA
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 9, 2012

Great modern hotel. Enjoyed our stay here very much. Being part of the City of Dreams complex, offered many places to eat, play and the Room of Dancing Water show is also here within the complex. We especially enjoyed the convenience of the free shuttle buses that takes you around to different nearby hotels such as the Venetians, Four Seasons and the other new complex - Galaxy Macau.
The room itself was excellent. Very upscale and comfortably large for my husband and I. We had a club room which also gave us free buffet breakfast and free hors doeuvre and drink in the evening downstair in the club area.
During the three days that we stayed at Macau, it rained every day, but we never gotten a single drop of rain on us.

Room Tip: Our room was on the 15th floor facing an empty lot, thus no view to speak of. Did get to see all th...
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  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Singapore, Singapore
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 8, 2012

Location - Convenient location. Easily accessible - a short cab ride to the Taipa Ferry Terminal. Located in the City of Dreams, have a number of restaurants and a lot of expensive boutiques.

Rooms - Excellent decor and the room is very spacious. The bathroom is amazing and the rain shower is great.

Service - Great service. Friendly staff. Only glitch is that sometimes it is hard to get late checkout times. With normal checkout time at 11am, it is extremely hard after a night of partying or late night gambling or both!

Restaurants - There are a lot of restaurants within the City of Dreams complex but haven't had anything spectacular as yet. The Hard Rock Cafe food is horrible though.

Casino - Prefer the 2nd Floor casino ie the Hard Rock theme casino. The staff there is much friendlier and most can speak English.

  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 3, 2012

Free shuttle from ferry pier to hotel. Very professional staff and amazing lobby. Room was about 60 sq.m.. really huge! With open view on airport and sea. We had a drink in lobby with nice live classic concert.. Access to casinos, shops and food court in same building.

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dongguan, China
Top Contributor
200 reviews 200 reviews
75 hotel reviews
Reviews in 76 cities Reviews in 76 cities
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed January 28, 2012

We stayed at the Hyatt for 2 nights. The hotel offers great service and being in the City of Dreams you have immediate access to the Crown and Hard Rock hotels and facilities. The rooms were spacious and clean but one annoying feature was our room over looked adjoining hotels and the ongoing light shows. The room curtains were none existent and keep me awake most of the night. However it didn't interrupt my wife's sleep. The location is great and close to the Venetian and Galaxy hotels / Casinos. Expect them to be busy.

  • Stayed November 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munich, Germany
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 22, 2012

Overall: Excellent, modern, very clean hotel with very large and nice rooms. The hotel is part of the City of Dreams complex (with its own casino) next to the Venetian and other casinos. It has a huge outdoor pool, great spa and very good gym. Overall, we spent three nights and were absolutely satisfied. When we were there (during the week) it was not very busy. In detail:

Rooms: All the room’s interiors are new and modern (see picture #001 and #002). Rooms are very clean. We got an upgrade to a suite with separate living and sleeping room. However, also the standard rooms seem to be large as can be seen on the hotel’s website. The room had a large bathroom with tub and large rain shower. Our comments refer to room number 2706, a corner suite in the Grand Tower (one of two towers, the other one being the Grand Club Tower). We had a very nice view on the Venetian hotel (see pictures #003 and #004). On picture #005 you can see the view from the Venetian to the City of Dreams complex with the Crown on the left-hand side, the Hard Rock Hotel in the middle and in-between the Hyatt Grand Tower in the background with the City of Dream Sign on top. The Club Grand Tower sticks out a little bit right behind the Hard Rock Hotel. Since our room (on the far left of the Grand Tower in this picture) sticks out a little due to the shifted rows of rooms, we had a 270 degrees view from our living room, with the airport on the opposite side’s window. No, you don’t hear any noise of it, it’s not busy and windows are soundproof. What else: Beds are great (it’s a Hyatt). Complimentary mineral water in your room (again, it’s a Hyatt). Room is cleaned twice a day. The suite had a Nespresso coffee maker. The Grand Tower rooms facing the casinos seem to have the better views as compared to the Grand Club Tower.

Bathroom: Modern, nice rain shower and separate tub. Overall, a very nice bathroom, new and very clean.

Service: Service everywhere was excellent, especially in the Club Lounge. Special thanks to Ashley and Randy. The same with housekeeping, they also do a great job, no complaints at all on the cleanliness of the rooms. One unusual thing, nobody helped us with our luggage when we arrived, which was okay, since we had only a trolley, but still strange that nobody offered help.

Location: The Grand Hyatt is on Cotai. It is part of the City of Dreams complex. The Venetian is just across the street when you take an exit close to the Hard Rock Hotel. Other casinos (and the Venetian as well) can be reached by free shuttle buses that run frequently. Also the Ferry or Macau town can be reached by free shuttle buses. A taxi, however, is not expensive, too.

Facilities: The pool is huge. It’s a 40 meters outside pool, with plenty space around. There’s also a nice and large gym with new equipment. The Isala Spa has nice treatment rooms, steam bath, Jacuzzi etc. We had massage treatment every day, the therapists were great.

Restaurants and Lounges: We only had dinner once in the restaurant which was very good. On the other days, we spent early evenings at the Grand Club for Drinks and Canapées. The Grand Club is huge! (See picture #006.) The chefs offer a large variety of food for Breakfast and Pre-Dinner food. Breakfast for Club guests is between 6.30 and 11.00 (12.00 on weekends) and evening drinks from 5:00pm to 7:00pm. Light refreshments and snacks are offered all days until midnight. The breakfast is great with eggs in all variations, pancakes, waffles, fruits, joghurts and several Chinese dishes. I have never seen such a variety of food at any other lounge I’ve been, even exceeding most breakfast buffets I’ve seen at any hotel. The same with the pre-dinner canapés that include several warm Chinese and Western dishes, e.g. Dim Sum, Burgers etc. They are really good and you easily can skip the dinner.

Other remarks: Internet (wireless) in the rooms is only complimentary for Hyatt Platinum and Diamond members.

Price: Price value ratio is really great at Grand Hyatt Macau, especially compared to prices in nearby Hong Kong. Prices are generally higher at weekends.

Recommandation: Overall, I can highly recommend the Grand Hyatt, especially the Club Lounge.

  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Macau

Address: City of Dreams, Edtrada do Istmo, Macau, China
Phone Number:
Location: China > Macau Region > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Macau
#6 Business Hotel in Macau
#8 Luxury Hotel in Macau
#9 Romantic Hotel in Macau
#15 Family Hotel in Macau
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Macau 5*
Number of rooms: 791
Official Description (provided by the hotel):
Grand Hyatt Macau hotel is located in the Cotai area between the islands of Coloane and Taipa, off the tip of Macau Peninsula, China. Our Cotai hotel is part of the City of Dreams urban resort integrating entertainment, dining and shopping options. The hotel features 791 rooms & suites with spectacular views over Cotai and the west banks of Pearl River.With well-equipped MICE facilities and signature restaurants, Grand Hyatt Macau hotel promises to provide magnificent services to every guest visiting the cosmopolitan cultural city of Macau.Our hotel in Cotai is easily accessible from Macau and Taipa ferry terminals, China Border Gate and Macau International Airport. ... more   less 
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Also Known As:
Grand Hyatt Macau Hotel Macau

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