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“Just great. Cool Stylish and awesome service” 5 of 5 stars
Review of Grand Hyatt Macau

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Grand Hyatt Macau
5.0 of 5 Hotel   |   City of Dreams, Edtrada do Istmo, Macau, China   |  
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Ranked #10 of 89 Hotels in Macau
Certificate of Excellence 2014
Hong Kong, China
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Just great. Cool Stylish and awesome service”
5 of 5 stars Reviewed May 2, 2011

Stayed in the grand club level. Beautiful rooms, great location and grand club lounge is the best Hyatt has...period. Would highly recommend for those who don't want to stay right in the middle of the casino action although very close by. I love this hotel. Mezza9 Sunday brunch to die for.

  • Stayed April 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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521 reviews from our community

Traveler rating
    307
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    43
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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  • Russian first
  • Spanish first
  • Any
English first
Sydney
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 1, 2011

We stayed at the Grand Hyatt for 2 nights as part of our honeymoon, the hotel is located within the city of dream complex across the road from the Venetian. It really is a stunning 5 hotel. The hotel is very modern but still elegant the staff did seem a little disconnected with western traveler's which may of being due to their limited English. The hotel offers an excellent gym with high tech equipment and an outdoor pool which I didn't use as it was very windy and cool when I was there. We ordered some room service on our first night as we arrived on late flight into Macau and most restaurant were closed by then. I have to say its probably one of the most delicious room service meals I've had and I had a few in my time as my husband works for a global luxury hotel chain. We did receive a nice welcome and congratulations card along with a bottle of french champagne from the Rooms Division Manager to congratulate us on our wedding which was a really nice surprise. I think the hotel would benefit in having some western employees around the public area within the busy periods to assist western travelers and really make them feel at home as this is currently lacking. There are fantastic restaurant within the hotel including a great patisserie in the lobby offering the most amazing treat for high tea. I would definitely stay here again on my next visit to Macau.

Room Tip: Club rooms are the pick!
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  • Stayed April 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome, Italy
Senior Contributor
39 reviews 39 reviews
29 hotel reviews
Reviews in 35 cities Reviews in 35 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed April 30, 2011

My wife and I spent 3 nights at the Grand Hyatt Macau, this is a fantastic Hotel in the City of Dreams near to other locations and resorts. The hotel is just stunning, the suites are very large, confortable, the lobby and the patisserie are impressive and the restaurant it is also very nice. The only downside is the service, not yet Hyatt standards, missing of little touches that you normally find in such hotels, for example no turn downs in the evening, no a little note or a chocolate for the “Good Night”.

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 30, 2011

I have been traveling all my life. I am a senior citizen that uses a stick to walk. Macau is a great destination. The hotel facilities and service were superb. The hotel made everthing easy for me. The Grand Club lounge located on the ground floor is very practicle. The House of Dancing Water show in the adjacent theater was very enterntaining as was watching the action on the casino floor. I very much enjoyed my stay at Grand Hyatt Macau.

Room Tip: As for a Grand Club Room in the Grand Tower
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  • Stayed April 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, Hong Kong
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 27, 2011

the hotel is new with spacious and well-appointed suites that let in a lot of light. overall, i enjoyed my stay here and would recommend the hotel to my friends, however, there are still some kinks that need to be resolved:

1. the svc, though well-meaning, is somewhat lacking (e.g., no porters to accept our luggage upon arrival, and no staff to manage the taxi line, which gets really long during the day)
2. very slow internet - watched the nba playoffs online using the league pass, and it froze several times and never rendered the highest resolution. (at least it was free.)
3. they don't accept hyatt pts if you've purchased your stay from a discount purveyor (unlike some other hyatts)
4. the "ocean" view is pretty shabby, shoudl be much nicer when fully built up, but, right now, i would suggest getting a room w/ a pool view

  • Stayed April 2011, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taipei
Top Contributor
66 reviews 66 reviews
61 hotel reviews
Reviews in 27 cities Reviews in 27 cities
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed April 17, 2011

Best possible score for quiet, tasteful rooms and cleanliness. Free internet and TV with a fantastic sound system was a plus. The breakfast buffet was very good, and the staff aimed to please. The gym and pool looked great, although I didn't have time to use them. Is this a family friendly place? That depends. You don't have to worry about walking through clouds of second-hand smoke to get to your room like a certain big hotel across the street. Like many other hotels in this town, however, there are lots of prosties walking around, including one who tried to pretend she was in our group while we waited for the elevator so security wouldn't kick her out.

  • Stayed April 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
Reviews in 18 cities Reviews in 18 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed April 17, 2011

I have travelled a to to Macau and I have stayed in many Grand Hyatts in Asia. It's always a pleasure for me to stay at the GH in Macau: great location (close to the casions, the shows and good restaurants - but away from the (cheap) mass-tourism. The hotel is not in the city center (Cotai), but you can easily get to the city by bus (take a free casion shuttle, a public bus or a taxi for less than 10 USD). The rooms are very spacious (especially in the 'Club' tower) and clean. Room service and house keeping is perfect. The breakfast buffet offers anything you like. The gym is often empty but top-notch. The pool is heated so you can take a swim late night, surrounded by the gittering neon-facads of the casinos.

The poorly organized check-in that other reviewers experienced is indeed a handicap of the hotel. The function of the desks may change as they use small computer screens to label the deks (so you could end up queing at the wrong place). But this is really the only negative ascpet of this GH hotel.

If you go to Macau, choose this hotel - you will like it.

Room Tip: Good chance for upgrades for Gold Passport holder.
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  • Stayed December 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Macau

Address: City of Dreams, Edtrada do Istmo, Macau, China
Phone Number:
Location: China > Macau Region > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Macau
#7 Business Hotel in Macau
#9 Luxury Hotel in Macau
#12 Romantic Hotel in Macau
#13 Family Hotel in Macau
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Macau 5*
Number of rooms: 791
Official Description (provided by the hotel):
Grand Hyatt Macau hotel is located in the Cotai area between the islands of Coloane and Taipa, off the tip of Macau Peninsula, China. Our Cotai hotel is part of the City of Dreams urban resort integrating entertainment, dining and shopping options. The hotel features 791 rooms & suites with spectacular views over Cotai and the west banks of Pearl River.With well-equipped MICE facilities and signature restaurants, Grand Hyatt Macau hotel promises to provide magnificent services to every guest visiting the cosmopolitan cultural city of Macau.Our hotel in Cotai is easily accessible from Macau and Taipa ferry terminals, China Border Gate and Macau International Airport. ... more   less 
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Also Known As:
Grand Hyatt Macau Hotel Macau

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