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“Very nice hotel” 5 of 5 stars
Review of Hard Rock Hotel

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Hard Rock Hotel
4.0 of 5 Hotel   |   City of Dreams, Estrada do Istmo, Cotai, Macau, China   |  
Hotel amenities
Ranked #13 of 85 Hotels in Macau
Sydney, Australia
1 review
“Very nice hotel”
5 of 5 stars Reviewed October 13, 2013

We love this hotel. We stayed in a double Queen for two nights. The room is very spacious with nice views. My seven year old has already requested we stay there again for our next trip to Macau. The free shuttle bus service is excellent.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at Hard Rock Hotel, responded to this review, November 1, 2013
Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Rock' on
Connie Kaw
Manager, Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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490 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Melbourne, Australia
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 2, 2013

The views from our room on the 25th floor were amazing.

We actually didn't leave the hotel for the day we were there as we just didn't need to, everything we needed we could get there .

Late check out was also gladly taken. The night club and casino are both fantastic.

Room Tip: Ask for room with a view
See more room tips
  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at Hard Rock Hotel, responded to this review, November 1, 2013
Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Rock' on
Connie Kaw
Manager, Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 2, 2013

Everything was fine. I have zero complains except the fact that the room looks rather 'plain' and 'boring' from an interior designing perspective.

Other than that, all was good. Lobby personnel was fantastic. Very responsive, receptive and accommodating. Check-in people were great! Couldn't have asked for more.

Thank you Hard Rock Macau!

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at Hard Rock Hotel, responded to this review, November 1, 2013
Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Rock' on
Connie Kaw
Manager, Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dehradun, India
Top Contributor
81 reviews 81 reviews
37 hotel reviews
Reviews in 40 cities Reviews in 40 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed October 1, 2013

Fantastic stay
What a huge room with a view of venitian hotel and galaxy hotel
Huge bathroom,pot area separate and clean towels and crisp sheets soft bed
Great breakfast
Shopping area was great
Shows of the hotel were good
Staff was alert and friendly and ever helping
Every other hotel was walking distance and across the street
Shuttle service to Macau town was available for pick up and drop
Not far for ferry terminals
With venitian being so loud and garish hard rock can be soothing and a superb experience
The reception area is full of masterpieces from great singers and bands across the globe.

Room Tip: Choose a room with venitian view
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at Hard Rock Hotel, responded to this review, November 1, 2013
Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Rock' on
Connie Kaw
Manager, Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caterham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 30, 2013

We bought a package to see 'Dancing Waters' & the 'Taboo' shows (which I'm not rating here.) The hotel was not cheap, that said the service was as the reception was good. If only the hotel room had been either properly cleaned or at least deodorised. We complained they immediately sent a little man up with a atomiser/ deodoriser but when we returned after dinner it was just as bad. So at 11.00pm + when we wer feeling very tired we had to request a room change, which was efficiently executed.

The new room was on the 22nd floor, 4 x floors higher with an excellent view. We found a comfortable bed with usual amenities expected in a hotel of this quality. Being our anniversary we appreciated the gesture of a bottle of Merlot, a bowl of fruit & three exotically presented chocolates on a long dish.

Probably the most difficult part was booking this treat weekend over the phone. I spent too much time trying to understand the charming receptionists, whose spoken English was deplorable so! It was so bad I hung up once to in oder to speak to another girl, but it was just as bad. They understand well, but I ended up asking several times to spell simple words. Let's hope this hotel puts there staff through elocution lessons in future it will save customers so much time & phone bills.

Room Tip: Visit your room before taking/ accepting it?
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at Hard Rock Hotel, responded to this review, November 1, 2013
Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely discouraging to know that your experience was not pleasant as we were unable to meet the basic requirement of service. Please accept my apologies that we were not able to deliver the experience you were hoping for.

We take all our guests' feedback seriously and will use it to better improve ourselves. We hope your experience with us before will not hinder you from returning to us and give us a second chance.

We look forward to welcome you back to Hard Rock Hotel Macau.

Rock' on
Connie Kaw
Manager, Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penang, Malaysia
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 29, 2013

We chose this hotel because we thought the Cotai area would be hip. It is but there is no charm in the surrounding area. The complex is actually full of high end shops with modern amenities. If you like this sort of thing then this place is for you.

We took the free shuttle from the ferry terminal. The transport staff were very polite and helpful. However upon arrival at the hotel there was nobody to help with our luggage. No big problem to us. Next, our hotel room smelt of cigarrette smoke. They could not change our room so the staff brought in one of those machines to de-odorise the air. It did help somewhat. It did not occur to me to request a non-smoking floor when I booked; so no fault of the hotel.

Otherwise the hotel services were great and the room view fantastic. Reception was very helpful in providing a free map and tips on where to go. The man even advised us Macau is not a place for shopping and to leave that when we go to Hong Kong!. Free wifi was available.

We saw the House of Dancing Water which was awesome; we booked the 5 pm show on a monday which surprisingly was almost full house. So book that well ahead if you are there for the show.

There is a food court upstairs in the complex but does not open until 11 am. However, big M opens earlier.

I would not stay there again because I prefer a neighbourhood with charm; so I would pick the old town the next time I visit Macau.

Room Tip: If you are a non-smoker, remember to request a non-smoking floor.
See more room tips
  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at Hard Rock Hotel, responded to this review, November 2, 2013
Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

We take all our guests' feedback seriously and will use it to better improve ourselves. We understand that you would prefer to stay at some places with charming neighbourhood. However, Macau is actually quite accessible and our location is actually quite closed to some local historical places. Perhaps, if you plan to return to Macau we can get our Concierge Rocker to personally suggest and plan some interesting itinerary that suits your interest.

We look forward to welcome you back to Hard Rock Hotel Macau.

Rock' on
Connie Kaw
Manager, Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 27, 2013

I stayed in hard rock for 3 days and 2 nights.When I just arrived they asked if they could carry my bag.After that,I went to check-in and the concierge was very polite.I picked this hotel because it was in City of Dreams.After we saw our room, I went to the window to see the view.My room has a flat screen tv a IHome and a bathroom and a separated toilet.After I woke up I went to eat at McDonalds because it was just next to the hotel.After I went shopping for about three hours.i came back to see the room.And I saw the room was very clean.then I went to eat lunch.I ate a Japanese style buffet in a another place.after I went back to my room it was already 5:15pm.I figured the time saved maybe we can go for a swim in the swimming pool.The swimming pool was very clean.After that I went to sleep because I was still full and it was getting late.The next morning after check out I said goodbye to the concierge and went to a shuttle bus to go to the airport.And I would never ever forget this experience.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at Hard Rock Hotel, responded to this review, November 1, 2013
Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Rock' on
Connie Kaw
Manager, Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel

Address: City of Dreams, Estrada do Istmo, Cotai, Macau, China
Location: China > Macau Region > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #13 of 85 Hotels in Macau
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hard Rock Hotel 4*
Official Description (provided by the hotel):
Live the rock ‘n’ roll lifestyle right hereA hotel with attitude, Hard Rock Hotel Macau entertains guests' dreams of a rock 'n' roll lifestyle. Check into any of our 322 guest rooms including two ultra-chic and luxurious Rock Star Suites, take in the stunning views of Cotai, and soak in the atmosphere in the guitar-shaped pool, the hotspot for parties and entertainment. It's 24-7 indulgence and everyone's invited. ... more   less 
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