We bought a package to see 'Dancing Waters' & the 'Taboo' shows (which I'm not rating here.) The hotel was not cheap, that said the service was as the reception was good. If only the hotel room had been either properly cleaned or at least deodorised. We complained they immediately sent a little man up with a atomiser/ deodoriser but when we returned after dinner it was just as bad. So at 11.00pm + when we wer feeling very tired we had to request a room change, which was efficiently executed.
The new room was on the 22nd floor, 4 x floors higher with an excellent view. We found a comfortable bed with usual amenities expected in a hotel of this quality. Being our anniversary we appreciated the gesture of a bottle of Merlot, a bowl of fruit & three exotically presented chocolates on a long dish.
Probably the most difficult part was booking this treat weekend over the phone. I spent too much time trying to understand the charming receptionists, whose spoken English was deplorable so! It was so bad I hung up once to in oder to speak to another girl, but it was just as bad. They understand well, but I ended up asking several times to spell simple words. Let's hope this hotel puts there staff through elocution lessons in future it will save customers so much time & phone bills.
- Official Description (provided by the hotel):
- Live the rock ‘n’ roll lifestyle right hereA hotel with attitude, Hard Rock Hotel Macau entertains guests' dreams of a rock 'n' roll lifestyle. Check into any of our 322 guest rooms including two ultra-chic and luxurious Rock Star Suites, take in the stunning views of Cotai, and soak in the atmosphere in the guitar-shaped pool, the hotspot for parties and entertainment. It's 24-7 indulgence and everyone's invited. ... more less
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