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“accessible” 4 of 5 stars
Review of Hard Rock Hotel

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Hard Rock Hotel
4.0 of 5 Hotel   |   City of Dreams, Estrada do Istmo, Cotai, Macau, China   |  
Hotel website
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Hotel amenities
Ranked #13 of 89 Hotels in Macau
Certificate of Excellence 2014
Japan
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“accessible”
4 of 5 stars Reviewed April 26, 2013

Stayed here last october to celebrate my friend's birthday their standard room is small but the interiors are catchy,services are great,facilities and spa are superb (i love their oil perfume diffusers that i bought from their spa,i got a lot of compliments from my friends when i started to put it on my room though it is a little bit pricey from the other normal diffusers but its worth the price)the hotel is very convenient and accessible.close to venetian but the hotel itself has branded outlets too.The house of Dancing water show is just around the complex,the show is amazing and a must see

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at Hard Rock Hotel, responded to this review, April 30, 2013
Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Take Time To Be Kind
Connie Kaw
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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571 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Jakarta, Indonesia
Senior Contributor
48 reviews 48 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed April 26, 2013

arrived after a tiring day trip on 4pm, fast check in, and got an extra hour check out time. stayed one night here booked the package with house of dancing water C class ticket , free dragon treasure show and breakfast. room is very comfortable but what i dont prefer is the toilet in a separate room than the bath room. great view from the room toward venetian. highly recommended.and request for higher floor. breakfast was just ok. free shuttle from citi of dreams to venetian, and few other major casinos, and to ferry terminal. i would recommend to just walk from city of dreams to venetian just across the lobby with a nice view especially at night.

Room Tip: request for higher floor facing venetian
See more room tips
  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at Hard Rock Hotel, responded to this review, April 30, 2013
Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Take Time To Be Kind
Connie Kaw
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
3 of 5 stars Reviewed April 24, 2013

As per the hotel policy, we can only check in at 3pm. I reached the hotel at 1pm, at first the receptionist (a lady , I should have taken down her name) told me that "u r lucky, we have a room now so you can check in earlier..." after we have waited for 10 mins (while she was SLOWLY doing her check in procedure) she said "oh , im sorry, something wrong with the arrangement, we can only let you check in later".
Well, im totally fine with that, so I told her i will leave my luggage there and come back to check in later at 3pm (in fact, she said i can chect in at 2.30pm).
I went to the town area and walked the old street. I went back to hotel at 4.30pm and i thought i should have my room ready so i can have a nice rest.
BUT, when i reached hotel and went to the same receptionist, THE ROOM WAS NOT READY YET!!!! she started to ring to different person to check which room is ready.... that was already almost 5pm!!!!! i thought our room should be ready latest by 3pm????????? she told me to wait for another 10 mins as the cleaner is tidy up the room....
im very very very very very dissapointed with this kind of service, the receptionist did apologies but i don't see any sincerity. If there were a lot of guest checking in, i will be considerate, but there were no other guest checking in except us!
With the same price, i would rather stay in Sintra with a lot cheaper price and pay slighly higher to stay in Venetian.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at Hard Rock Hotel, responded to this review, April 30, 2013
Dear Sir/ Madam

Please allow me to introduce myself as the Hotel Operations Manager of the Hard Rock Hotel. I would like to take this opportunity to thank you for your constructive feedback with regards to your arrival experience. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely discouraging to know that your experience was not pleasant as we were unable to accommodate your request. Please accept my apologies that we were not able to deliver the experience you were hoping for. I have investigated the matter with our Front Office Manager, Ms. Mandy Lee and believe that we could have handled the situation better.

Sir/ Madam, I can understand your sentiments from this unpleasant experience. I definitely take on your comments as feedback on improving our services. Once again, I would like to take this opportunity to offer my sincerest apologies for any possible inconvenience. I do hope we have the chance to provide you with a true taste of what the Hard Rock Hotel service is renowned for.

We certainly hope you will allow us an opportunity to recover your confidence in our services and allow us to extend the equality of service you truly deserve. If you have any plan of visiting Macau in near future, please do contact me (conniekaw@cod-macau.com) or my Front Office Manager, Ms. Mandy Lee (mandyhclee@cod-macau.com) directly so that we can personally take care of your future arrangements for you.

Take Time To Be Kind
Connie Kaw
(+853 8868 6227)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
1 review
5 of 5 stars Reviewed April 21, 2013

I love this hotel, Located on City of Dream, close to any major casino, have free shuttle bus from airport and Ferry terminal. I will stay again in this hotel for sure and recommend to other traveler.

Room Tip: Book in advance to get cheaper rate.
See more room tips
  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at Hard Rock Hotel, responded to this review, April 30, 2013
Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Take Time To Be Kind
Connie Kaw
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangor, Maine
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed April 21, 2013

The hard rock sits across the road from the Ventian. Basically the rooms are as all other hard rocks. It's nice, it's priced competively for the hotels in Macau. The casino is nice. Highly recommend ......

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at Hard Rock Hotel, responded to this review, April 30, 2013
Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Take Time To Be Kind
Connie Kaw
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
5 of 5 stars Reviewed April 19, 2013

Excellent Service with big smile!
Room is very large & comfortable, great view in higher level
good facilities!
I bought the package with two tickets for House of Dancing Water which was so much cheaper than buying them separately. We call the room service for cleaning rubbish bin and re-fill the shampoo only, but they gave full set bathing set and re-fill the fruits for free. And they also provide the cleaning for leather shoes. It is free! We just stay at room and wait for 10 mins and the shoes are ready. My room face to City of dream and airport without noise. Great stay here!

Room Tip: choose corner suites has good view
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at Hard Rock Hotel, responded to this review, April 30, 2013
Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Take Time To Be Kind
Connie Kaw
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed April 16, 2013

We bought the package with house of dancing water had a great stay 2 adults 2 young kids.....What a FUN hotel. BIG rooms, clean, hotel staff where very good we needed two cots and still lots of space, Loved the bathroom in the middle of the room, great views looking out onto the Venetian.

There is a kids play zone upstairs not part of the hotel which kids loved.

Show was excellent and lots to do around hotel.

Great Stay and Kids also enjoyed it was a Fun trip

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMacau, Manager at Hard Rock Hotel, responded to this review, April 30, 2013
Thank you so much for taking time to share your experience with us. It is only through continuous and objective feedback from guests such as yourself, that we are able to review and improve upon the facilities and services that we provide to ensure that we are meeting; if not exceeding your expectations. Our ultimate goal is to ensure that each and every guest that chooses to stay or visit the Hard Rock Hotel has a memorable time.

It is definitely very motivated and encouraging to know that we have made your stay a pleasant and memorable one. We will continuously striving for better service and we look forward to welcome you back to Hard Rock Macau.

Take Time To Be Kind
Connie Kaw
Hotel Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel

Address: City of Dreams, Estrada do Istmo, Cotai, Macau, China
Phone Number:
Location: China > Macau Region > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #13 of 89 Hotels in Macau
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hard Rock Hotel 4*
Number of rooms: 322
Official Description (provided by the hotel):
Live the rock ‘n’ roll lifestyle right hereA hotel with attitude, Hard Rock Hotel Macau entertains guests' dreams of a rock 'n' roll lifestyle. Check into any of our 322 guest rooms including two ultra-chic and luxurious Rock Star Suites, take in the stunning views of Cotai, and soak in the atmosphere in the guitar-shaped pool, the hotspot for parties and entertainment. It's 24-7 indulgence and everyone's invited. ... more   less 
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