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“Love it!” 4 of 5 stars
Review of Hard Rock Hotel

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Hard Rock Hotel
4.0 of 5 Hotel   |   City of Dreams, Estrada do Istmo, Cotai, Macau, China   |  
Hotel amenities
Ranked #13 of 85 Hotels in Macau
London, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Love it!”
4 of 5 stars Reviewed January 26, 2013

Fabulous experience. Love the trendy outfits the staff wear - none of this stiff starched uniforms! Makes it more relaxing and welcoming. The room was fantastic and spacious with a terrific view. Love the lemongrass scented toiletries! You really don't need to bring your own. Great access into town and ferry port with free minibuses. Only downer was the buffet breakfast which was a bit limited compared to the amazing feasts you normally get in Asian hotels but ok compared to western ones. Bit on the pricey side but Macau isn't cheap these days because of all the casinos. I would definitely recommend it and would consider staying there again.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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529 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
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English first
Guangzhou, China
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed January 24, 2013

As another review mentions, I had always wanted to know what it was to stay at a Hard Rock Hotel. I had the chance to grab a promotion in December and spent there a night-- "in transit".

The shuttle service is quite convenient (and the one that picked me from the airport was completely empty, so like a very big limo service) and takes you to the City of Dreams.
I have to say i was a bit lost once i got there. I ended up on the second floor of the hotel, then had to go down... i felt there was not enough signals on how to get to the hotel lobby? (at least from the inside of City of Dreams).

The check in was swift, but the rooms-- my biggest complain is the lack of personality. No real "rock and roll" feeling to it-- it has small details (like the guitar stitched on the pillow cover, the mini bar options, etc) but I was very underwhelmed. The toilet was a completely spartan room painted in dark grey, and the shower and bath in a separate room, but as well, not a lot of "personality". The bed was kind of hard.

The Hard Rock Cafe-- i was amazed because you couldn't really find any Chinese as part of the service staff, it was almost like being in the US :). The live music was all right, food quite "standard" and service remarkable (but also kind of pushy, like-- to make your bill longer). Being a guest at the Hotel, they give you a discount (10 or 15%, I don't recall at the moment) on the restaurant (and maybe at the store).

One plus point: on the next day, I arrived past 11 am for breakfast and even when they had already packed everything, the manager arranged an omelette for me-- so I thank you for that.

The casino-- i was not impressed. I guess you have bigger casinos in the Venetian and others, and the casino at the HRC was tiny! and quite empty (that might be because it was in the middle of the week). But the service is friendly and at the end, gambling is gambling.

One last comment: I have to say i couldn't find the proper mall of City of Dreams-- i walked a bunch but wasn't able to find it-- at all (stores around, yes, but not proper mall-like). Quite odd.

Room Tip: The "Standard room" is quite small.. dont expect too much from them.
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  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 23, 2013

Hard Rock Hotel is in a very nice complex with the City of Dreams. Free shuttle buses to and from airport.

Hotel was nice, plenty of shopping, although most of it is high end shops. Free wifi in the rooms. A huge casino if you are a gambler, and a Hard Rock Cafe and other restaurants in this hotel.

Our room had a good view of the Venetian just opposite the hotel. It's located very close to famous and beautiful Venetian. Just that the toilet bowl and bathtub are in two separate rooms. And i like the fragrance they had around the hotel. Smells good!

Staff are helpful when we needed them.
Enjoyed our stay!

Room Tip: Their corner suite rooms are huge.
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  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Senior Contributor
23 reviews 23 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed January 23, 2013

We stayed at Hard Rock for one night and it was my daughters birthday. To our surprise,
the staff brought a very nice chocolate cake with a guitar at the top and fruit to our room,
it was a really nice surprise for all of us -:)) Thank you again Hard Rock staff!
Corner Suite room was nice and spacious. The Breakfast Buffet are served at the Hard Rock Cafe
and has a lot to offer.
We went as well to the show House of Dancing Water, excellent and exiting.
We got tickets for the Dragon treasure show, nice to see.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed January 22, 2013

Centrally located and easy access to casinos in the area. Good price if you bought package including tickets for House of Dacing Water. Free buses to all major points so there is no local travelling cost.

Summer is very hot in Macau.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New Delhi, India
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 22, 2013

We stayed at the hotel in sept 2012. We found the rooms (deluxe) to be spacious, two queen sized beds were sufficient to ccommodate two adults and two kids.
The hotel was gracious enough to provide nearly unlimited bottles of water on request free of charge. The servic was very prompt. The combo offers with city of dreams , dancing waters and the dragon show were very good deals. Venetian is right across the road. Hotel shuttle was very convenient for airport transfers. You get tickts for ferry at the reception itself... That is very convenient.
Overall a good place to stay...the hotel is interconnected ith other buildings and also has a bus stan in basement... Considered a better place to stay compared to the venetian.
There was no vegeterian food available in he hotel shops .... However the same can be had t the food court at the Indian Spices restaurant....
Nice place overall.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Hong Kong, China
Top Contributor
51 reviews 51 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed January 15, 2013

Just back from a weekend trip to Macau, spent one night at the Hard Rock Hotel. This was our first stay. Room was smaller than I expected and felt like it lacked care to detail. Very basic bathroom with combined bath and shower. Shower has cheap attachments.


Because the hotel is part of a complex (The City of Dreams) it does not have all the trapping you get with other hotels. It is basically a lobby with rooms. The Hard Rock Cafe, where breakfast is served, is below the hotel in the complex and it feels like you go to the shopping mall to eat. I can understand why it is like this but it felt a little odd. Breakfast was good though.

Check in was really nice. We arrived a little late and had had the reception to ourselves. The person who checked us in took her time and carefully explained the contents of our package (tickets to the shows, free gambling money, breakfast coupons etc).

Check out was a different story. Unorganized and inefficient. The care free attitude of the staff that was nice on check in was an irritation on checkout and we had to wait far longer than we should have.

We went with friends and they had a mysterious noise in their room that kept them awake. The noise would start up for a bout 5 minutes or so, stop for 5 minutes and then start again. They didn't complain as it was for only 1 night.


This was our first stay and probably our last. Not because the hotel is bad (it's not) but because there are better for the same kind of money. I've wanted to try this hotel for a while and I am glad I did but I have no need to go back.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel

Address: City of Dreams, Estrada do Istmo, Cotai, Macau, China
Location: China > Macau Region > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #13 of 85 Hotels in Macau
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hard Rock Hotel 4*
Number of rooms: 322
Official Description (provided by the hotel):
Live the rock ‘n’ roll lifestyle right hereA hotel with attitude, Hard Rock Hotel Macau entertains guests' dreams of a rock 'n' roll lifestyle. Check into any of our 322 guest rooms including two ultra-chic and luxurious Rock Star Suites, take in the stunning views of Cotai, and soak in the atmosphere in the guitar-shaped pool, the hotspot for parties and entertainment. It's 24-7 indulgence and everyone's invited. ... more   less 
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