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“Nice but.....” 3 of 5 stars
Review of Hard Rock Hotel

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Hard Rock Hotel
4.0 of 5 Hotel   |   City of Dreams, Estrada do Istmo, Cotai, Macau, China   |  
Hotel amenities
Ranked #16 of 84 hotels in Macau
malaysia
Top Contributor
142 reviews 142 reviews
86 hotel reviews
Reviews in 45 cities Reviews in 45 cities
115 helpful votes 115 helpful votes
“Nice but.....”
3 of 5 stars Reviewed December 27, 2012

You know what you are getting when you get a room at the Hard Rock, regardless where in the world you choose to stay at when it comes to accomodations at this fine establishment.

However, Hard Rock Hotel Macau is relatively new and though the staff are very warm and welcoming and helpful, and the hotel is swank and brand new, with comfortable rooms and great views of the city of dream and the ocean, the two issues which bothered me were:

-the lack of themes in the macau hotel rooms..they were just like any other typical 4 star hotel. Compared to the bali establishment, the macau rooms just did not tell you/remind you where you were and what was so special about the hotel

-the attached mall in which the hotel is based is dull, boring with so much of wasted space, and for the cost to build the hotel and "mall" you wonder if they actually got value for money to begin with.

The food at the restaurant on the 2nd floor (hard rock restaurant) was average and nothing to shout about. Had ribs and my partner fish and chips and we both left with nothing much to say other than "yea, it was alright."

Atmosphere in the restaurant is average at best, though the staff are lively and attentive but the hotel just...misses for me.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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447 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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English first
Singapore, Singapore
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed December 25, 2012

We stayed for four nights in two connecting rooms. The view from 25th storey facing the Venetian was fantastic. Rooms were clean and well maintained. Apart from the issue on having a toilet separated from the bathroom which most reviewers had commented, we have no problem with the rooms.
Breakfast was served at Hard Rock Cafe with a decent spread, and service was good. The concierge was also very helpful with travel advice, and even helped us to make a trip to Venetian to arrange for our cotaijet tickets back to HKIA.
The City of Dreams (where the Hard Rock is located) provides several shuttle services - not just to the ferry terminals, airport and borders, but also to travel attractions such as Macau Tower, Taipa Village and Hotel Sintra (from there you could walk to Largo de Senado within ten minutes). To go to Coloane (e.g. to Panda Pavilion), one could take the public bus from the bus stop (T375) along the main road, as there are several buses that go there.
Its rates are the most competitive ones in Cotai, and considering the good service, clean rooms, and good accessibility, i would strongly recommend Hard Rock Hotel.

Room Tip: if you are intending to watch House of Dancing Water, you could consider to book the package which c...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Jakarta, Jakarta Raya, Indonesia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 25, 2012 via mobile

It's on November during our honeymoon in Macau. It's the first hotel in our itinerary. We choose this hotel because it's simply we want to watch the famous Dancing Water Show and they offered a package that's including the show and the room with a reasonable price.
The hotel Itself located in City of Dreams, an integrated place consist of hotel, shopping mall & casino.
The room is tidy and very clean. It's not a big room but it's more than enough for both of us. It has modern and minimalist design. we love the view as we can see the famous Venetian hotel across the road.
Surprisingly we love the breakfast, not many to choose but they serve a very good taste of food mainly western style with some Asian selection.
As expected we really enjoyed the Show. It's really amazing a world class performance.
l would recommend this hotel and the show to anyone who travel to Macau.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mumbai
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 23, 2012

This is very cool place for any thing you would like to do. Let it be Disc...Casino...action shows....well maintained rooms.... Flashy stuff all around....Only thing it looks little away from reality... You will feel that you are at Movie Set.....But Nice experience for a short stay.......

Room Tip: All rooms are good. Its a round hotel with very good view all around....try to be on a higher floor...
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  • Stayed February 2012, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Seoul, South Korea
Contributor
19 reviews 19 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 22, 2012

great service.
huge and clean casino.
excellent Hardrock Cafe...
...
the room is so big, very clean and comfortable.
the view of room is perfect.
...
i could do everything in this hotel.
shuttle bus from ferry terminal, gift shops, casino, bar, restaurant, etc...
the place connected with 'City of Dream' and very close to 'Venetian' and other spots.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
82 reviews 82 reviews
74 hotel reviews
Reviews in 36 cities Reviews in 36 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed December 21, 2012

All of my 5 friends stayed at this hotel through a holiday package at this hotel. Let me tell you that if you are interested in partying then you cannot miss this place. This hotel has a shopping mall in itself + this hotels has 3-4 pubs which are fabulous in itself. i dont think so you should waste your time in rooms but enjoy and explore this hotel and get into the parties/events which this hotel has it on going.

Room Tip: chose a normal room and spend most of time in the hotel pubs
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  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Top Contributor
81 reviews 81 reviews
76 hotel reviews
Reviews in 56 cities Reviews in 56 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed December 19, 2012

Had a short stay in Sept'12. A standard Hard Rock Hotel. Good thing is it's part of the City of Dreams and opposite the Venetian and Sands Entertainment Complex with the Galaxy a stone's throw away. 5 minutes from the airport.

Got a standard room which is smallish but nice. 3 fixture bathroom which is odd if it is a 5 star hotel. Heard the pool is lovely but did not use it also did not try breakfast.

Overall a good stay.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hard Rock Hotel

Address: City of Dreams, Estrada do Istmo, Cotai, Macau, China
Location: China > Macau
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #16 of 84 hotels in Macau
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hard Rock Hotel 4*
Official Description (provided by the hotel):
Live the rock ‘n’ roll lifestyle right hereA hotel with attitude, Hard Rock Hotel Macau entertains guests' dreams of a rock 'n' roll lifestyle. Check into any of our 322 guest rooms including two ultra-chic and luxurious Rock Star Suites, take in the stunning views of Cotai, and soak in the atmosphere in the guitar-shaped pool, the hotspot for parties and entertainment. It's 24-7 indulgence and everyone's invited. ... more   less 
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