I booked on the same day from the hotel website.
It was confirmed with reservation number & email sent to my mail box.
When we arrived there 2hours later, the front desk refused to accept us with reason that the price from the agent was not right and asked us to go back to agent.
We explained that we actually booked from hotel website.
The guy named Oscar insisted that he could not accept us unless we pay additional 60% more from the price confirmed in the confirmation letter. We were very upset and requested to see his manager. He even dared to give us a customer relationship manager name card and claimed that it's his name card. We saw the name tag that he wore was not the same as the name in the card, so we asked him. We just re-wrote his name as Oscar on the name card. After reasoning by showing him all the cancellation terms in the email, he finally has no choice but to accept us. We felt so disappointed that we need to went through such a long argument with him after our tired journey flying to macau via Hongkong. We just need a room to rest.






