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“Our stay is good.” 4 of 5 stars
Review of Victoria Hotel

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Victoria Hotel
3.0 of 5 Hotel   |   No.118 Estrada do Arco, Macau, China   |  
Hotel amenities
Ranked #60 of 89 Hotels in Macau
Bekescsaba, Hungary
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Our stay is good.”
4 of 5 stars Reviewed September 6, 2011

It's a good hotel for stay in Macau and if you want to visit. It was a bit away from the town center but had a bus stop accoss the road with a number of buses that would take you to the ferry or the center of town 5 minute walk to all the free casino buses. Taxi is quite difficult to get from the hotel alway full expect to wait about 10-15mins. The receptionists were very helpful and spoke English. It has excellent. Wifi signal. The room size is good enough and the facilities are acceptable.

  • Stayed June 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
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110 reviews from our community

Traveler rating
    8
    55
    34
    6
    7
See reviews for
4
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5
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Kuala Lumpur, Malaysia
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 7, 2011

bad location, bad service, bad attitude, different room type although pay for same cost!
we reach the hotel on 4th july 2011 about 11.45am. the receptionist gave me 2 rooms with different type. when we request to change 1 room, they asked us to pay HKD50 for clenning the bathroom cos we had use it. we argued with the lady manager, at last we agreed to pay HKD20. but we cant get the room key because the latest room we request to change is under cleanning. so we decided to go out then get the key when we back before go out, we also telling the manager that we will come back and get the key.
after back hotel, we wanted to get the key but the receptionist said we had already collect the key when we request to change few hours ago. we denied but no use. we wanted to see the manager but they said she is meeting. then we had been told that the 2 receptionist and the lady managar also said we really had get the key already... its consider we had lost the room key and will be fined HKD50.
what can we do? they got 3 person unitred together to accuse falsely us!
at last we need to pay HKD70 for the all fine!! still unhappy when thinking the case just happened 3 days ago.

  • Stayed July 2011, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed May 7, 2011

We, a family of five, stayed there for one night on 21st of April, and because Easter falls on 24th April, it was considered peak season in Macau and thus higher rates for the rooms. They do not have a single room for five occupancy. Therefore, we have no choice but to take two double rooms for a total of USD 145.48/ night, each room is USD 64.31/ night, but we have to pay extra USD 16.86 for the fifth guest. Actually both rooms are the same, there are two queen size bed in each room, but they charge us for an extra bed in one of the rooms. They were quite strict about the number of occupancy in the rooms, thus though the room is big enough for three and the extra bed was a redundancy, but we still have to pay for it. See attached pictures of the room. We actually booked the rooms from Agoda, which is cheaper compared to walk-in, and because it was peak season, we were lucky to be able to book our rooms online. (Payment is through credit card).

For an inexpensive mode to get to Victoria Hotel. Here’s a suggestion you can consider. From airport, take Venetian Hotel free shuttle bus that will stop you at Venetian Hotel, then find your way to the West Entrance; a bus stop for buses from different hotels to pick up and drop their guest. Board the Venetian bus to Border Gate, once reach border gate, is 10 minutes walk to Victoria Hotel. You could get the direction from Google Map.

You can find three smallest elevator in the world at the hotel’s main lobby, with luggage, only three people can fit into it, and maybe five to six without luggage. You can find restaurant on the third floor. They also have wi-fi connectivity, but you will be lucky if you can get it, is rather hard though, the connection is not stable, you will never seem to get connected.

However, the in-room amenities are pretty okay, there are two armchairs, dressing table, refrigerator, LCD television, electric kettle, clean sheets, comfy beds, hair dryer, bathtub in one of the room, and just shower for another room. Also two bottle of complimentary drinking water is provided along with toiletries. They have many TVB channels and programs which serves as an entertainment for us during late night, and because I am a big fan of TVBs, thumbs up for that ;) Besides that, you can also choose to buy playing card, drinks and instant noodles which are available in the rooms. The room is okay size, especially after they add in the extra bed, is more ‘crampy‘; not much walking space between the beds, nevertheless the amenities are pretty okay and most important we got good quality sleep.

Near the hotel, opposite the park, you will come across a Chinese Restaurant named “Dong Lai Mei Shi” (see attached pictures) that served yummy dim sum, roast duck and pork ;) There are also foreign currency exchange trader and good bakery stores in the vicinity of the hotel. Though is not the perfect location as the tourist attractions are mainly on Taipa and Central of Macau, but this area near Border Gate is a breath of fresh air, you can experience the culture of Macau-ians living their daily lives. For example, an alley which you can get haircut, convenient stores which you can get local treats, and many more inexpensive shops and cafes which can offer you the local experience you yearn for.

Overall I would say we have a pleasant stay in Victoria Hotel, Macau.

  • Stayed April 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malaysia
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 3, 2010

This is my personal experience. Overall, i'm pleased with my stay as i chose to stay
at Macau centre, although my conference was in Taipa.
My booking was done via booking.com, which was a breeze. I arrived ~5.45 pm, already dark. The reception staff attended me well although there was a group of newly checked in guests who had hard queries. I was asked whether i want a twin or double bed room. I chose the latter. The room was above expectation. Its compact and clean, with wonderful in-room facilities: armchair, large coffee table, fridge, large panel tv, dressing/ working desk, 2 daily complimentary bottles of distilled water, FREE wifi, toiletries - comb, toothbrush, soap, plenty of liquid soap, bathtub with two shower heads, comfy bed.
The hotel is located in the city, near small garden. Quite noisy traffic but it didnt bother me. I had city view. Plenty of nearby shops. 10-15 mins walk to the Border Gate. Lots of shops selling factory outlet items but i didnt buy anything. I took free shuttle bus to Taipa. Staff there were very helpful and warm. You can bring your luggage too, and i did that upon arrival at Macau Airport to the conf. venue.
Check-out was quite smooth. I paid ~1500Pa for 3 nights, without B/F. Quite expensive but good for value. It was busy morning and i walked ~5 mins to get a taxi to Taipa for ~ 80Pa. It was expensive but convenient when you have luggage and in a rush. The driver is very kind and helpful too. He avoided the traffic, hence took us 10 mins to Taipa.

  • Stayed November 2010, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed November 17, 2010

Although I was staying at a friend's flat and not at the hotel, I spent quite a bit of time between meetings chatting with colleagues in their rooms this last long weekend.
Double room was MOP600 on a Saturday night, which is very good for what is provided: typical 3* amenities, daily linen & towel change, bottled water, electric kettle, loose tea leaves (this is China), cheap soap, shampoo, toothbrush & paste, shower cap. Towels & bed linen were very clean and in good condition, but of course not luxury quality. There was a bath tub, but no plug.
Slightly smoky smell throughout the hotel, but not too bad by local standards. Rooms were quite small; in a triple room two of the single beds had no room to walk in between. Beds were on the slightly soft side for Chinese, but much harder than westerners are accustomed to.
The big downside for most tourists would probably be the location; the only nearby places that might be of interest are the canidrome and the Gongbei border crossing (if you are arriving late or leaving early from mainland). The hotel is on a one way street in a VERY local, working class area. Perfectly safe to walk around day and night, but grotty and generally depressing.
There are lots of good bus services, but I can imagine it would be a pain to try and work them out if you are not already familiar with northern Macau. It would take about 45 minutes to walk to downtown.
Didn't try the hotel restaurant as there are so many other fantastic eateries in the city.

  • Stayed November 2010, traveled on business
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 16, 2010

This is certainly not how it is made out to be on hotel reservation websites. Stinky and small rooms, no services, bad location, unfriendly staff, you name and this place has it. Not worth the money at all.

  • Stayed August 2010, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed June 21, 2010

horrible service from the reception desk. we told the lady that we made a reservation and she looked like she didn't know anything. she told us to wait while she checked. hence, we went to see the maps of macau at the side of the reception desk. After 15 mins or so, she wasn't even doing anything. when i asked her again, she finally gave us a room key. When we went into the room, we got a shock. The wallpaper was torn and the view was eerie. The view from the room was a run-down wall with rusty barb wires. we asked for a change of room and what we got was the room next to THAT one. this time, the room was even more eerie. we eventually demanded for a refund. anw, when we asked for a change of room, that receptionist gave us a smirk. What service is this?! We later learnt that the wall we saw is probably the wall of a funeral parlour. there are 3 funeral parlours behind the hotel! anw, as for the wi-fi, we were told it wasn't working. i really doubt they even have one.

  • Stayed June 2010, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Victoria Hotel

Address: No.118 Estrada do Arco, Macau, China
Location: China > Macau Region > Macau
Amenities:
Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #60 of 89 Hotels in Macau
Price Range (Based on Average Rates): $
Hotel Class:3 star — Victoria Hotel 3*
Number of rooms: 132
Reservation Options:
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Also Known As:
Victoria Hotel Macau

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