We are a Belgian-Norwegian family from Luxembourg traveling with 3 children of the age of 2 - 5. We arrived at Cordial Mogan Playa with high expectations having read all the positive reviews and can only say that these expectations were exceeded! We have stayed at a lot of hotels both privately and professionally (including 5 star ones) and I dare say that Cordial Mogan Playa is the one that has most consistently ticked all the boxes in terms of facilities, food and not least, service. Everything from the booking to post-trip follow up was done so well that it leaves me thinking that this place is extremely well run, not least in terms of recruitment and staff motivation.
Speaking Spanish, I decided to give booking.com (and the likes) a miss and book directly with the hotel, most of all to avoid the hotel having to pay any commissions. I've found from past experience that hotels often give you a certain degree of preferential treatment in terms of service, although this is hard to prove. Despite all the room recommendations on Tripadvisor, I decided to chance it and let the hotel allocate their own choice of room for us. A very friendly and helpful lady named Estefanía informed us that we would be given one single and one double-room with connecting doors. I was expecting two rooms next to each other on a corridor, with a door in the wall between them. The reality was actually more like a corner suite with a huge private "buffer" hall between the two rooms, useful for leaving suitcases, beach towels, toys etc. The bathrooms were large and well-equipped, there was plenty of cabinet space and each room had a flat screen TV with a good choice of international channels and a DVD player. Each room had a nice terrace with a small garden looking out on a small, internal walkway with virtually no passage. We had beautiful sunshine all afternoon, which was practical for when our youngest one needed her afternoon nap and one of us stayed behind to look after her. One minor complaint that has been voiced by many people before me: The safe deposit box is charged at EUR2.30 a day. Its an annoying little charge that probably causes more reputational damage and administration that it actually earns the Hotel. It should be included in the room rate for a hotel of this standard.
A significant budget must have gone into building this hotel. The lobby area is beautiful with its massive dome and huge wooden beams and the landscaping is just great. The architects and builders seem to have paid great attention to detail and there's a thorough feeling of quality. Thanks to its layout, it feels like a smaller hotel than it actually is. We were there for 10 days over the busy Easter period and even so it never felt crowded.
The food was great. I cannot even start to imagine the planning and organisation it must take to serve so many people so many different things three times a day. The dining hall is massive with many different food islands, however unlike so many other holiday hotels, hardly anything is repeated so the choice is incredible. And not once did I have the impression that something was not fresh. Because dinner was so abundant and full of choice, the lunch buffet (served in one of the pool-side restaurants) almost felt like a let-down. Not because it's not good, but because it has so much less variety. In any case, my advice to you would be only to go half board. We had full-board and it was just too much. It almost felt like we were going from one meal straight on to the next. One could easily go from breakfast to dinner without eating, especially if one is lying by the pool all day. And those who don't manage can always have a snack at the bar. The wine-list was exclusively Spanish if I remember right, but that was not actually a bad thing. Too much choice often affects quality and not least the price/quality ratio. They had a good selection of well-known Riojas and Ribera del Duero s (+ others) at a very reasonable price.
The pool areas are great with two large main pools a children's pool (at least one, didn't check...), whirlpools etc. As at all hotels, there is the never-ending story of people reserving sundbeds before they go to breakfast. My previous experience was that this sport was mainly a German one, but I now have to eat humble pie and admit that (we) Norwegians are by far the worst and that the British and Irish are hardly any better. Two particular families (Irish and Norwegian) consistently reserved a large number of sunbeds in the best spots early every morning and then went off on excursions until lunchtime. This being said, there's plenty of space for everyone and we never had any problems getting 5 sunbeds next to each other, it's just if you're after a particular spot (esp. by the main pools) it might get a bit tricky. In any case, the staff went out of their way to accommodate the ones who didn't find spaces where they wanted by moving beds around etc. A small complaint: Many guests leave their empty plastic drink cups lying behind their sunbeds when they leave in the evening (despite the many bins being placed conveniently around the place) and it seems that the pool staff often forget to clean it up in the evening, with the cups and their sticky remains still being there in the morning.
The kids' club and its friendly staff did a great job at keeping the children smiling and the 30 minute kids' disco in the evening was a great idea. My kids are still singing "Veo, veo, que ves, una cosita..." at home. Happy kids = happy parents.
Cheesy as it may sound, I think this hotel's greatest asset is its staff. Perhaps we are naive, but the vast majority of smiles actually seemed genuine, which is surprising when you see how hard everyone is working and the long days that many of the staff endure. It's hard to mention names (especially since the name tags they were are so small) but some people made a particular impression on us Estefania in reservations and Mari Angeles in booking and reception (first impressions are so important), the Maitre d'hotel/head waiter Sr Guerra who had an extremely sharp eye for what was needed around the dining room and always provided excellent, friendly service, our main cleaner Maria Jesús, Claudia at the kids' club and not least Sr Aguilar, the sub-director who was always visible around the hotel grounds, continuously and pro-actively attending to his guests' needs (he even came up to us on our first night and said we should ask him if we needed anything at all).
In short, 99% happy with our holiday. 100% would take a 50% price reduction, but then again, this is planet earth...
On our way home from the airport, we noticed that our eldest daughter was crying in the car. "What's wrong we asked?" I don't want the holiday to be over, she replied. How's that for an endorsement...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.