We have just got back from the Gaia Village Hotel in Kos and even though we only booked this 3 star accommodation i feel that it could have easily been improved to a higher status. The location was fine only half hour from airport and a 5 minute stroll to the lovely beach and the sea was safe for kids as it was only waist deep 20 meters out great stuff. Reception was nice with fish tanks and was very clean. We were allocated our rooms and as we had arrived after the buffet evening meal had ended they supplied us all with something to eat. The hotel site is quite spread out and we were a fair way from the reception and there were no bell boys so we had to hump the cases up and down stairs. The rooms were very nice with aircon and a tv (nothing worth watching) but lacked a fridge and tea/coffee facilities which let it down. The toilet seat was cracked and the bath mat was absolutely filthy so we used a towel for the floor instead. I put the bath mat on top of the bin, the best place for it, but the maids put it back obviously oblivious to the state of it!!!. Dont get me wrong the room was otherwise spotless and was cleaned every day.
Around the complex there were a few other noticeable improvements required:-
the pools had stains/tide marks around them and one day a newspaper blew out of the unemptied bin and landed in the baby pool, shredding itself in the process so we reported it to the staff but it wasn't sorted till the next day despite them noticing no one going into the pool as it was horrible.
the toilets under the bar were very smelly with flies and stains on the walls the whole week never cleaned off. The gents had one of the toilets constantly running with water. I fixed it twice myself as it only needed a minor repair and eventually was fixed permanently before our stay ended.
entertainment was none existent except for disco night on the sunday which in fact was very good and attracted a huge amount of people to which the two very hard working evening bar staff struggled to cope with.
food was about the same as any other all inclusive so nothing to really complain about there except maybe a bit more variety. None of our party of 5 got ill so that was a good thing too.
the grounds were nice but a bit more gardening and general tidying up/ painting wouldn't have gone a miss, ie broken chairs left lying about instead of throwing them away. lawns mown a bit more often.
Overall it was a good holiday and we had a good time with plenty of sunshine to a get great tan.
In my opinion the staff need to take a backseat look at their surroundings and maybe have a suggestion box for improvements to be made. There wasn't enough staff but the ones there worked their socks off especially Pavlos the chap in charge of the bar in the daytime as he single handedly looked after about 200 people each day and never dropped his manners or his smile. This Hotel needs the Hotel inspector off the tv to help turn it into a 5 star property !
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- Also Known As:
- Gaia Village Hotel Kos/Tigaki, Greece