Pool lovely, weather fantastic, beach bar sweet, Family superior garden view room - rubbish, paid alot, each night the waiter was rude and in a bad mood. ,twice argued with the manager, booked as it stated dvd in the room, it didn't but they didn't do anything about it , not enough chairs on the patio for a family of 4, rude reception. view in the garden view room 415 is of the beach restaurant toilets - nice. with your window (which was broken) of the maintenance men shed. got offered to move to the room behind, but really a family with 2 small children the upheaval is too much and they could not care less. tried to pay through my credit card where they stated it was blocked, it wasnt' they then said i had spent too much on it, (impossible) spoke to my bank on my return , they hadn't tried as they thought i would not pay my card, scam, all in all rude staff DO NOT GO. no wonder Greece is in the state it is. will never return, my money is best spent elsewhere.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We are very grateful that you took the time to post your comments. We have read them carefully. Your opinion is very important and valuable. We are convinced that this is the best way to gain your trust for Iberostar. It is our goal to achieve excellence in our daily work and no one better than our guests can indicate us how to improve day after day.
Regarding the room, we would like to point out that we have different types at disposal and we feel sad about your disappointment. For coming occasions, we would like to offer you a very personal booking guidance through our call center or webpage, to make sure you become what you actually desire.
Our staff which is the base to offer the close and personalized service Iberostar is famous for, always attempts that our guests feel very comfortable, well installed and welcome. We lay high value on our employees being guest orientated, as we understand that this is a prime factor to achieve maximum client satisfaction and therefore all staff members are chosen according to a specific profile and additionally they are given appropriate training. Being this one of our main strengths, we are awfully sorry you could not enjoy their professionalism and the incident with the credit card overshadowed your stay.
On the other hand, we are glad to read that you could enjoy our fantastic location, beautiful pool area and lovely beach bar. It is always wonderful that our guest take some beautiful holiday memories back home.
Once more we want to thank you for having shared your opinion, rest assured it will help us to improve. We hope to may receive you soon and surprise you positively offering a perfect holiday!
Online Reputation Manager
Iberostar Hotels & Resorts
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.