There are NO beach views whatsoever from any of the villas unlike what travel websites and images would have you believe. We booked the Ocean Breeze Cottage which appeared on both Agoda and Gili Islands tourism websites as being right on the beach, which is what we wanted. Instead, this villa is at the back of the property overlooking a run down backyard comprising of piles of rubbish, a burnt down tent, and general leftover construction parts that they clearly could not be bothered disposing of in a proper manner. The yard is also open to the next properties, which means there are random people running through the place which is far from ideal. It is extremely noisy due to this, even though Gili Air is renowned for being a quiet and laid back island. There was no hot water EVER, we understand that the power cuts off on a regular basis but the generators never warmed up the water, which meant we had to have cold showers. No power + no generator + no running water = no flushing toilet. You do the maths. The whole place has a very eerie feel to it too, there are creepy teddy bears and other ad hoc decorations strewed around the place and in the villas. None of this is depicted in any description of the place.
This place is horrible, I have no idea how they think they can get away with charging the exorbitant prices that they do. We managed to secure another gorgeous villa just by the harbour, with constant hot water, flushing toilet, beautiful pool and overlooking the ocean for a third of the price that we paid here - this is embarrassing and completely unacceptable. Tanya, the owner is also extremely deceiving, she had us believe that she would have happily refunded our money but since we had booked through Agoda we had to get them to sort it out as she would not be paid for 1 month - she plainly LIED to our faces as Agoda cannot refund the money unless the hotel agrees to it, which she refused to do once we contacted Agoda. I have been gomsmacked at this utter lying from her part and extreme lack of customer service. I have never in my life experienced anything like this and felt the need to warn others as this was an extremely unpleasant experience to have to encounter on our holiday. I am completely dissatisfied with both the service and with what we received as it is not, at all, what we booked for.
I have also tried, on many occasions over the last 6 weeks to get in touch with Casa Mio Villas however they have not even had the decency to answer one single email. I wish I had read the review from July before booking as this is the exact experience we had, except we were not lucky enough to have our unused nights (6 in total) refunded as per the other customers. Book another villa. Anywhere else would be a palace compared to this place.
- Official Description (provided by the hotel):
- Tropical Hideaway with modern comfort ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Agoda so you can book your Villa Casa Mio reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Casa Mio Villas Hotel Gili Air
- Villa Casa Mio Gili Air, Gili Islands