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“Pricey for what they offer” 3 of 5 stars
Review of Good Heart Resort

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Good Heart Resort
2.5 of 5 Ranch   |   Gili Trawangan, West Nusa Tenggara, Indonesia   |  
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Hotel amenities
Porto, Portugal
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
“Pricey for what they offer”
3 of 5 stars Reviewed April 25, 2013

The hotel is nicelly located, just beach front, with a nice bar and beach place...however the price is too high for what they offer, rooms are big, clean, however too dark decoration. Breakfast is extremelly poor, staff is nice but don t understand a bit what you say, so any extra request is difficult and always extra charge, evevrything is extra charged...what i could see all hotels are a bit pricey around the island, however i would definitelly try another for a next time.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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74 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Spanish first
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English first
exeter
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 8, 2013 via mobile

The island is paradise, much like the resort. 
It has a great location, right on the beach and far enough away from the Mosque not to be disturbed every few hours. 
The rooms are very spacious and utterly comfortable. The bed is Devine, the most comfortable bed I've every slept in and you can sink your head into the plump pillows. 
As the resort is less then a year old every thing is in great condition. 
With no police on the island you have the extra security of finger scans to enter you room, pure mod con but great for peace of mind. 
Our thanks to the room attendants, who did a wonderful job of cleaning our room every day. We original had 4 nights here but loved it so much we ended up staying the whole week.
This place was so nice that I hate having to write my next comment. 
Breakfast.....we were there 7 nights. The menu is very limited (toast,eggs or noddles) and the staff,bless their heart, didn't seem to know what was going on half the time. It took forever to get tea and juice. We pretty much ordered the same thing every morning, as you normally do, the usual tea toast ect.
But every morning we would order the same thing and every morning was slightly different from the morning before.
 It's laughable now, but with alittle improvement on the breakfast the resort could easierly be the5 star place to be on the island. 

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Bahrain
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 14, 2013 via mobile

Good location 15 min walk north of the main jetty, new place in a way that still not fully equiped by telephons so if you need something you have to walk to the reception, helpful & kind stuff whom ready to do anything to make your stay comfotable. 10 mins walk to the main restaurents & bars. Menu breakfast but very good prepared food. Check the french toast with Papaya juice.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sydney, New South Wales, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 16, 2013

We stayed here for 4 nights was good small hotel no pool. Very rarely hot water during our stay. Hotels on the gillis are fairly basic though. Island is pretty quiet so take a chance and wing it when you get there to get the best rate. Breakfast was ok. The best place to eat is the night market though.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed January 17, 2013

I stayed here with my fiancee', we both really liked the accommodation, very clean and comfortable rooms with nice amenities. Also like the terrace area outside the room for relaxing with a drink.
Reasonable prices and the staff appear to be friendly, we didn't have breakfast or meals here, so can't comment on that.
The problem we had, which you definitely have to watch for is theft from the staff.
Make sure you watch your belongings we caught them out so of course the manager was apologetic and tried to claim our items had accidentally been thrown out! But when we first reported the items missing they denied everything and said they hadn't been in our room or seen the items!
We had actually paid less and asked for our rooms not be cleaned/touched, due to reading other problems like this on TA.
So be weary! The accommodation is nice though and in a good location for us.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Good Heart R, General Manager at Good Heart Resort, responded to this review, January 21, 2013
Dear Our Valuables Guest,

On this occasion we would like to say Thank You very much for all your interest to provide information that is very valuable to us.

For your information in our hotel has supplied CCTV cameras in some corners of our hotel to make it easier in terms of safety and comfort of our guests during their stay at our hotel.

This information will then be followed up for Improving everything if only for our immediate needs and improve.

My name is Fahmi and just this month joined the Good Heart Resort as the General Manager.

Gratitude of magnitude above information, we will continue to strive to provide outstanding services to our guests.

Please feel free to send us a suggestions direct to my email at goodheartresort@gmail.com

and I'm sorry for everything that has be making you uncomfortable during your stay with us.

Best regards

Fahmi
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
AUSTRALIA
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed January 1, 2013

Stayed here over the Christmas period (7 days in total) and wish we stayed for longer. We stayed in the bungalow nearest to reception overlooking street/beach. It was fantastic. Each morning waking up to the sound of waves lapping the shore and the cheery staff bopping away to music while setting up breakfast. The rooms are very standard eg bed fridge with outside shower toilet. We knew not to expect 5 star so this was perfect for someone who's laid back and just wanting a chilled out vibe! If you are high matenance this place is not for you. We were also happy with location, is close enough to walk or ride down the road to all the bars but far away enough not to hear the EXTREMELY loud music pumping away all night. I pity the people staying near Irish and rasta bars guaranteed you will struggle getting any sleep. It's also got the best beach on the island, overlooking meno. Great spot for swimming snorkeling etc. most of the islands shores are covered in coral so having a beach right out the front was great. We rode around the island in under half hour and was very happy with our choice of accommodation. The only negatives were each day we had to ask for toilet paper and water..sometimes your room would be cleaned but that also was not guaranteed and the breakfast..hmm well lets just say it wasn't the best eg. If you asked for an omlette you were likely to receive fruit salad or toast or nothing...for some reason they could never get the order right even when they repeated it back to you.. so we gave it a miss most days or just grabbed a juice. Staff were great, friendly owner and great location. Very happy with our stay and will return again. Thank you Good Heart. Jade and Hugh

Room Tip: The 2 Beach bungalows at the front are the only way to go...the other rooms looked very average. Gre...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 14, 2012

Lovely lovely staff run this modern hotel in a beautiful beachfront location on Gili T. Very friendly and helpful - we felt we were being farewelled by family as we left on the horse cart. However, if sleep is a part of your holiday plan, carefully research the time of year Ramadhan is being held, which changes every year. The loud speaker from the mosque kept us awake most of the first night and part of the second with LOUD singing until midnight and even louder calls to prayer at 3am, 5am and 5.30am. Earplugs did not help. We cancelled our booking and left after 2 nights, which was accepted very graciously by the staff, with apologies. Not the fault of the hotel, any accommodation except those on the far reaches of the island would be subject to the amplified night time noise.
Good accommodation, clean and convenient, although opening windows and blinds which allow light in would improve the ambience of the rooms. A pleasant breakfast is provided on the beach.
Despite the negative, we would stay again at a quieter time of year.

Room Tip: Ask for a room on the quieter side of the hotel
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Good Heart Resort

Address: Gili Trawangan, West Nusa Tenggara, Indonesia
Phone Number:
Location: Indonesia > West Nusa Tenggara > Lombok > Gili Islands > Gili Trawangan
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Airport Transportation
Hotel Style:
Ranked #39 of 94 Specialty lodging in Gili Trawangan
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Good Heart Resort 2.5*
Official Description (provided by the hotel):
Good Heart Resort - The Unique Resort at Gili Trawangan, set your leisure holiday at Our Resort with Our Comfortable Luxury Room featured modern - minimalist accommodation in 4 star category on the quiet beach resort area of Gili Trawangan. Our friendly staff will serve and assist you with a Good Heart as our Resort name "GOOD HEART RESORT" to feel as like a home. The Resort is feature a Beach Front View with a white sandy beach along the coastline of 500ha round the island that you can enjoy by foot or cycle and traditional horse car for your unforgettable moment to hunt Sunrise and Sunset tropical beach. ... more   less 
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Also Known As:
Good Heart Bungalows Hotel Gili Trawangan
Good Heart Resort Gili Islands/Gili Trawangan

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