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“Totally disappointing” 1 of 5 stars
Review of Kelapa Luxury Villas

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Kelapa Luxury Villas
3.5 of 5 Villa   |   NW corner of Gili Trawangan, West Nusa Tenggara 80041, Indonesia   |  
Hotel amenities
Tokyo, Japan
Top Contributor
78 reviews 78 reviews
35 hotel reviews
Reviews in 37 cities Reviews in 37 cities
69 helpful votes 69 helpful votes
“Totally disappointing”
1 of 5 stars Reviewed January 3, 2012

I picked Kelapa as we are a family of 5 with grown-up kids needing 3 bedrms plus enough space to get together for chats. We stayed to a week over the new year. The whole place is very tired. My first advice to the main owner, hey, better take a trip and review things, your main guy is just smiling when he feels like it, other than the little lady who seems to know everything, whom unfortunately was on vacation when we first arrive, the rest are just beyond words.
The wifi which is stated in the brochure does not work in the villa where we stayed.
We arrived rather late around 930pm and was greeted by a smiling English guy whom gave us a quite rundown and advise us to order dinner as last order was 10pm. I tried to order dinner immediately when he left and was told by the reception that kitchen which was suppose to close at 10pm is closed when I called at 940pm. Having travelled to Indonesia frequently, I managed to get him to accept 3 orders plus breakfast. I would strongly suggest to anyone coming to this place NOT to try any room service.
Breakfast was pretty on time but was not good. We tried to make coffee and called the reception about the type of coffee powder supplied. We were told that to use the coffee maker or plunger which is supposed to be in the room. It took us 10mins to explain that no such appliance in the villa. There were no plates in the cupboard, cutleries were like 3 forks, 4 spoons, 5 knives, etc and the quantity changes mysteriously everyday in the drawers. The local breakfast was acceptable but the continental is 2 piece of bread, 2 single bite slice of canned pineapple, 3 small slice of watermelon and a big glass of juice. Then disaster struck, the 2 adjoining villas were under renovation!! We stayed out most of the day. The conditions of the bicycles we had were the worst in the whole island without lights. A few parts of the road to the villa from the village is not lighted in night. Then the 2nd disaster of the day, the smallest bicycle our youngest was using was gone! Taken from the villa compound which we just parked to take a shower before dinner! My husband and I walked to the reception to check and the guy there walked us to a hut and shine his touch then say sorry no more bikes. When we start to get upset, he walk us to the nearest villa and shine his touch to the bikes and tell us to take whichever.
2nd morning got woken up by the renovation noise at 830am in the morning. We left for the beach and return at around 430pm and the noise was still going on. The next morning, the same started again. This time, my husband lost his temper and called the reception who only know how to say sorry, sorry. It went on for about 2 hours and my husband called repeatedly to have the noise to be stopped. He demanded to see the owner. Finally a european lady came to see us. She has the cheek to say that work has to be finish because one of the adjoining villa will be occupied the next day.
On the same day, a pedal of 1 bicycle which no hand brakes broke into half. There was no replacement parts available nor extra bicycles so we had to continue with it. Then came the bummer in the afternoon, another bike's pedal went haywire, such that both pedals are at the same position. My husband had to hire a horsecart to take the bike back to the villa. Fortunately he didn't fall from it when it happens.
The lists of daily problem can fill a book if I continue so I will stop here and summarise;
The housekeeping sucks, everyday is a new matter, forgot to replace bath towels removed, toilet paper, no shampoo, pool towels, etc
Nearly everything is broken in the kitchen, can opener, wine opener, etc even the ones they bring after is broken. Coffee plunger is removed without explanation, plates,cups, cutleries, were there one day and gone the next.
There was 1 bright part when the little lady return on 30th Dec, she offered us a day trip on the catamaran for the past days problems. On our return in the evening, there were new lights in the dining area ( I complained that we cannot use it as the only lights in garden were all blown) and the guests moved into the adjoining villa that evening.
However the departure marred all the good she did. When we checked out around noon, we checked on the arrangement and was told the usual no problem, all arranged, carts, boat and car. I had to call back numerous time regarding a prepaid transportation with speedboat arranged direct with villa to the airport in Lombok. First, the horsecart drivers wanted us to pay, then he asked where we get off in the village, so I had to call and pass the phone to him. Then he and the other carts dropped us luggage and all at the pier and said wait. There was no boat. Phone call again to check and was told no problem boat will come just wait. But I was told that boat was waiting when we were checking out. So to summarise, I will not not return and advise all to check that the little lady is still running the place if you should choose this place. There are better and cheaper places on the island with much better attitude even if the staff are young and definitely speak more english.

Room Tip: Rooms on the northern part of the island is better and try to get one on the main street. The forei...
See more room tips
  • Stayed December 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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214 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Dublin, Ireland
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 27, 2011

We stayed in the Kelapa Villas for 6 nights as part of our honeymoon. We were really looking forward to staying here but our first impression of the place was quite disappointing, the entrance to the complex was generally very unkempt looking eg there was a bin overturned with rubbish pouring out of it at the front of the complex. There is also a temporary campsite located beside the villas.

The villa itself was nice but it wasn't cleaned very well. The fridge was grubby and smelly and didn't appear to have been cleaned in some time, also the pool wasn't clean either, this didn't seem to have been cleaned in quite some time either. We had stayed in another pool villa in bali before we arrived in the Kelapa Villas and the pool was spotless it appeared to be cleaned every day. The villas aren't in a great location they are quite off the beaten track. There seems to be much nicer properties at beach locations for the same and cheaper prices.

As for the food we only had breakfast at the Kelapa Villas and this was pretty poor so we didn't order any other food at the villas apart from that. In general the staff were friendly but the don't seem to be trained at all and the place doesn't seem to be run professionally at all.

I think Kelapa Villas has potential but the management need to make major improvements if they are justify classing themselves as 'luxury' accommodation. The accommodation is overpriced for the standard that they are offering at the moment.

We certainly wouldn't choose to stay in this accommodation again if we returned to the Gili Islands. There is far nicer accommodation in better locations around the island for the same prices and cheaper than Kelapa Villas are charging.

  • Stayed November 2011, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 25, 2011 via mobile

We stayed here for 6 nights whilst on our honeymoon. We were upgraded (without asking) to the manis villa which is huge, great sized pool too. Plenty of room for sunbathing on comfy sunbeds and there is pagoda for chilling in the shade. They offer a free massage to couples on honeymoon too which was fab!

The bikes which came with the villa are quite rickety and old but this added to the fun in my opinion. You definitely need the bikes as it's quite a walk (10-15 mins) from the main beach. Oh and remember a torch! Parts of the road are really badly lit at night. The bikes didn't have lights on, so we walked at night time.

There were a couple of drawbacks to our stay though. The first that there doesn't seem to be any policing on noise, on the first night there some guests had party at one of the large villas and really loud music was played until about 3am, usually this wouldn't bother us and we'd probably join in, but my other half was feeling a bit ill so could have done with the sleep. It was just surprising that guests were allowed to play music so loud and late given it being advertised as a peaceful and tranquil place, but it only happened the one night so wasn't a massive issue.

The second was problems with the pool. On our third day the cleaning staff poured stuff into the pool, we guessed they were adding chlorine but the language barrier meant they couldn't tell us, we asked if we could use the pool, it was unclear so we decided not to for the rest of the day and went to the beach. The pool started turning green and looked less inviting, the next day the staff put more stuff in it. Again we weren't sure what, and managed to work out from the staff that we shouldn't go in it for 3 hours. I should add that everytime the staff put stuff in it, they did so without measuring, so god knows how they knew how much stuff had been put in as it was different staff each day. The next day the pool was still bright green, so I contacted reception, who sent someone around. They put more stuff in it again,by this time we were getting a bit peeved that we couldn't use the pool and had already had 2 afternoons when we couldnt use it. Staff on reception said we could use a pool in another villa which we did. The alternative pool wasn't the best and was quite dirty until they sent someone round to clean it and switch the pump on. The next day we were so hoping for a clear pool but it was still bright green! Reception sent someone round to put yet more stuff in it, again they couldn't tell us what or whether we could use it. I rang reception and they said it would be clear after an hour and then we could use it. It stayed bright green but we decided to risk it as it was our last day and we couldn't be bothered with the inconvenience of going to another villa. Neither of us suffered any skin reactions or anything but there is something a bit off-putting by a green cloudy pool, so we literally just used it to cool off in. I was expecting the hotel would offer us a discount when we settled the bill for the inconvenience we'd gone through but they didn't.

Overall we had a good stay, it was just a shame we had problems with the pool because without that it would have been near perfect. The management of the pool problems let it down for me. I think it's important that staff can communicate to guests what they are putting in the pool and whether it is safe to swim in it. They didn't
give the impression they knew what they were doing.

We would definitely stay here again though, as I think we were just unlucky with the pool problems this time.

  • Stayed August 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Singapore, Singapore
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed August 19, 2011

We were in Kelapa first week of August 2011 with a group of friends. The property is in the middle of Gili Trawangan Island but is an easy ride in bicycle, horse car or walking ... The service is excellent providing western people available any time in the reception in case you need something. The Vilas are Gorgeous ! A lot of space and really quite ... They provide anything we need during our stay like drinks, breakfast, food at a reasonable price. They also provide activities together with gym and tennis court. I truly recommend this property it looks like the people behind is taking good care of it ...

  • Stayed August 2011, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Paris
Senior Contributor
34 reviews 34 reviews
28 hotel reviews
Reviews in 31 cities Reviews in 31 cities
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed August 17, 2011

At first sight, villas look nice, but when you look in details, kitchen and lounge are not well furnished; a lot of things are missing and/or not properly working. All is due to a very wrong management. For this level of price, you expect a high level of service, but here you get nothing! Just an English manager, in swimsuit who tells "Hello guy's". And that's all. No front desk, just an old teenager in swimsuit and T-shirt, bored in front of laptop, and eventually put in action your requests...Regarding the staff...it's not a "staff" : just local young boys or girls obeying to orders, but when you compare with all you have seen in balinese hotels (and everywhere else)... Terrible breakfast, the worst ever : just 2 terrible toasts, 1 fruit juice and 4 small slices of watermelon and pineapple. If you don't ask for a coffee (which is not on the breakfast list), you have no hot drink...Never seen that before!! We went in a local restaurant to have a "true" breakfast...
Situation is 900m from the lively spots of Gili Trawangan. Not close but feasible by bike. But the surroundings of the villa is very dirty: you have opened dustbin at 20 meters from the main entrance, and the Management does not do anything ! They don't care. At all...
Conclusion : no luxury as mentioned in the name, overpriced with a level of service far below the one you can expect in a campground, truly poorly managed. It is not worth the money !

  • Stayed August 2011, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 15, 2011

We stayed at Kelapa villas for 5 nights as part of our honeymoon. We chose to stay at Kelapa as the reviews on tripadvisor were good and the website was also good. As far as the accomodation was concerned, we loved it - plenty of space, nice and quiet, we were provided free bikes so we could cycle to the beach, dive centres, bars and restaurants. As long as you know that your accomodation is not "in the thick of it" then this is perfect, just a 5 min cycle ride to the beach is all it takes.
The only disappointment that we had was the customer service we received. I think it might have something to do with the british owners. We were promised free coconut drinks on our arrival, which I had to ring for after 45mins as they had not arrived. We had also pre-booked out boat from Gili T back to Bali when wee left and nobody told us that they were required to make different arrangements as the boat that we were booked on was full and we had to go via a different boat. You would have thought one of them might have mentioned something. I guess we were spoilt by the Balinese before we arrived at Gili T as their hosipitality was fantastic. So in summary, great place, lovely and quiet, the pool and the food is fantastic, but the customer service could do with a little attention as they seem more interested in making money from diving and building new accmodation than their guests!
From a couple on honeymmon from England.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Australia
Top Contributor
180 reviews 180 reviews
39 hotel reviews
Reviews in 43 cities Reviews in 43 cities
143 helpful votes 143 helpful votes
4 of 5 stars Reviewed July 28, 2011

My Gang - 2 families each with 2 kids (all kids 6 and below)

The Villas - spacious and farelly well provided for. Ours was a little tired however we grew to love it. I think they could fix up our place as quite a few things did not really smell of luxury. The space is great though, and they do function well for a family.

Kids Stuff - Perfect with kids, man my little ones loved the larger pool and the big yard and for me the peace of mind was awesome. One problem though! a giant well in the back yard was not covered - a death trap for sure. Just check your villa for such crazy indonesia stuff and get them to cover it.

Service - hmmm not quite on the money here. I liked the people, and they were polite but meals and other things were not managed as tightly as could be. We were not really given a tour of the place and had to work it all out for ourselves.

Location - far, far, far, far from everything BUT Gili T is small, small, small. So jump on the bike and a few miunutes latter your are in the thick of it.

Will I be back - as it happens I am going back two weeks after writing this review

Overall - very good villas for a family. Well worth the stay. check your villa for death traps, scared the hell out of us when we found it.

  • Stayed July 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Kelapa Luxury Villas

Address: NW corner of Gili Trawangan, West Nusa Tenggara 80041, Indonesia
Location: Indonesia > West Nusa Tenggara > Lombok > Gili Islands > Gili Trawangan
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #3 of 105 Specialty Lodging in Gili Trawangan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Kelapa Luxury Villas 3.5*
Number of rooms: 20
Official Description (provided by the hotel):
Kelapa Luxury Villas, hidden in a coconut plantation, offers 20 villas with beautifully landscaped gardens and private swimming pools. The villas range from 1 bed to 5 bedrooms. The villas have a fully equipped kitchen as well as a private BBQ service (on request), TV,DVD, in-room safe, air-conditioning and 24 hour security. Gili Trawangan's dive facilities, restaurants and bars are only a short ride away. ... more   less 
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Also Known As:
Kelapa Luxury Villas Hotel Gili Trawangan
Kelapa Luxury Villas Gili Islands/Gili Trawangan

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