I picked Kelapa as we are a family of 5 with grown-up kids needing 3 bedrms plus enough space to get together for chats. We stayed to a week over the new year. The whole place is very tired. My first advice to the main owner, hey, better take a trip and review things, your main guy is just smiling when he feels like it, other than the little lady who seems to know everything, whom unfortunately was on vacation when we first arrive, the rest are just beyond words.
The wifi which is stated in the brochure does not work in the villa where we stayed.
We arrived rather late around 930pm and was greeted by a smiling English guy whom gave us a quite rundown and advise us to order dinner as last order was 10pm. I tried to order dinner immediately when he left and was told by the reception that kitchen which was suppose to close at 10pm is closed when I called at 940pm. Having travelled to Indonesia frequently, I managed to get him to accept 3 orders plus breakfast. I would strongly suggest to anyone coming to this place NOT to try any room service.
Breakfast was pretty on time but was not good. We tried to make coffee and called the reception about the type of coffee powder supplied. We were told that to use the coffee maker or plunger which is supposed to be in the room. It took us 10mins to explain that no such appliance in the villa. There were no plates in the cupboard, cutleries were like 3 forks, 4 spoons, 5 knives, etc and the quantity changes mysteriously everyday in the drawers. The local breakfast was acceptable but the continental is 2 piece of bread, 2 single bite slice of canned pineapple, 3 small slice of watermelon and a big glass of juice. Then disaster struck, the 2 adjoining villas were under renovation!! We stayed out most of the day. The conditions of the bicycles we had were the worst in the whole island without lights. A few parts of the road to the villa from the village is not lighted in night. Then the 2nd disaster of the day, the smallest bicycle our youngest was using was gone! Taken from the villa compound which we just parked to take a shower before dinner! My husband and I walked to the reception to check and the guy there walked us to a hut and shine his touch then say sorry no more bikes. When we start to get upset, he walk us to the nearest villa and shine his touch to the bikes and tell us to take whichever.
2nd morning got woken up by the renovation noise at 830am in the morning. We left for the beach and return at around 430pm and the noise was still going on. The next morning, the same started again. This time, my husband lost his temper and called the reception who only know how to say sorry, sorry. It went on for about 2 hours and my husband called repeatedly to have the noise to be stopped. He demanded to see the owner. Finally a european lady came to see us. She has the cheek to say that work has to be finish because one of the adjoining villa will be occupied the next day.
On the same day, a pedal of 1 bicycle which no hand brakes broke into half. There was no replacement parts available nor extra bicycles so we had to continue with it. Then came the bummer in the afternoon, another bike's pedal went haywire, such that both pedals are at the same position. My husband had to hire a horsecart to take the bike back to the villa. Fortunately he didn't fall from it when it happens.
The lists of daily problem can fill a book if I continue so I will stop here and summarise;
The housekeeping sucks, everyday is a new matter, forgot to replace bath towels removed, toilet paper, no shampoo, pool towels, etc
Nearly everything is broken in the kitchen, can opener, wine opener, etc even the ones they bring after is broken. Coffee plunger is removed without explanation, plates,cups, cutleries, were there one day and gone the next.
There was 1 bright part when the little lady return on 30th Dec, she offered us a day trip on the catamaran for the past days problems. On our return in the evening, there were new lights in the dining area ( I complained that we cannot use it as the only lights in garden were all blown) and the guests moved into the adjoining villa that evening.
However the departure marred all the good she did. When we checked out around noon, we checked on the arrangement and was told the usual no problem, all arranged, carts, boat and car. I had to call back numerous time regarding a prepaid transportation with speedboat arranged direct with villa to the airport in Lombok. First, the horsecart drivers wanted us to pay, then he asked where we get off in the village, so I had to call and pass the phone to him. Then he and the other carts dropped us luggage and all at the pier and said wait. There was no boat. Phone call again to check and was told no problem boat will come just wait. But I was told that boat was waiting when we were checking out. So to summarise, I will not not return and advise all to check that the little lady is still running the place if you should choose this place. There are better and cheaper places on the island with much better attitude even if the staff are young and definitely speak more english.
- Official Description (provided by the hotel):
- Kelapa Luxury Villas, hidden in a coconut plantation, offers 20 villas with beautifully landscaped gardens and private swimming pools. The villas range from 1 bed to 5 bedrooms. The villas have a fully equipped kitchen as well as a private BBQ service (on request), TV,DVD, in-room safe, air-conditioning and 24 hour security. Gili Trawangan's dive facilities, restaurants and bars are only a short ride away. ... more less
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- Also Known As:
- Kelapa Luxury Villas Hotel Gili Trawangan
- Kelapa Luxury Villas Gili Islands/Gili Trawangan